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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Delivered to door and left it on doorstep. Bed is not very comfortable and hurts back.
Easy to process- I was able to lay it out all by myself!
From a mattress review site
Bed frames with return available
Thank you we are enjoying the mattress and hope to every night.
Visited a family member who had one and we decided to purchase it.
Easy process quick shipping. Mattress is high quality great softness but still supportive.
Back support and good reviews online.
I am happy with my experience. So far my wife and I are happy with the bed. But too early to know.
The whole process was smooth, from ordering to delivery to setup. Very happy with this mattress.
Online reviews and return policy.
It is nice to make a purchase from a company that takes pride in their product.
As I stated earlier, we did have a concern with the quilting 3+ years after purchase. It was such an easy process to have Winkbeds investigate our concerns. They replaced the mattress a week later and we have been contacted by a local company who will recycle the used mattress for Winkbeds, at our convenience.
We watched the mattress reviews on YouTube and felt this mattress would meet our needs. We called their representative and they answered all of our questions, so we felt confident to move ahead and purchase the bed.
Kept you apprised of each step of the process. Very helpful customer service.
From a friend
All online, no hassles. Filling up the rest to get to fifty characters
It was a great experience. Thank you for offering an additional discount for health care providers!
From a mattress review site
Too new to give feedback yet. So far not complaints.I seem to be sleeping more sound.
Excellent ratings
We haven't slept on it long enough to rate the bed. But so far so good.
Reviews seemed to fit our needs
Simple and Easy as it should be. Worth every penny and well priced against the competition.
Not being able to test best in person first.
From a mattress review site
Delivery was prompt. We were pleased with packaging and so far we are both sleeping good.
Watching reviews on u tube
Review said it's good for hip and shoulder pain. It's not. The bed is too hard.
So far so good. Best bed I have ever slept on. Hopefully it stays that way.
Tons of research, evaluating techknology, reviews, and cost. Wink was the choice, and it has proven to 100% be the right choice.
Good experience. A bit foggy with the communication with delivery but all worked out. Nice bed.
From an article in a media publication
The service has been excellent but it is too soon to provide feedback on the mattress.
I decided to try a foam mattress after being dissatisfied with a recent hybrid purchase.
Lots of reviews to look at in multiple categories, as well as from magazines and newspapers.
Nothing- just comparing. Was going to buy a Purple mattress, until I saw reviews on places like myslumber that said they don't last past 2 years. That's when I heard about other good mattresses, including Winkbeds. I researched and felt Winkbeds would be best for us. My husband was certain Winkbeds was the one to go with, due to the lifetime warranty and ability to return the mattress for another.
From a mattress review site
We love our new Wink mattress. We've been sleeping like babies ever since we got it!
Great bed so far and we will assess for the next 120 days of the trial.
Back and joint pain
Charlie on chat answered all of my questions and made me feel confident in my choice!
From a friend
I am disappointed in the mattress being only 10.5 inches tall instead of the advertised 13.5
See above unclear message. Why do I need to write more to create a standard review?
Conversation and call taker satisfied my questions with truer information than the generated response after my order was confirmed
I weighed the information in reviews and product information
It arrived quickly. It's too firm, so I'm going to exchange it for the softer mattress.
The reviews
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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
