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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Easy to buy and wonderful website layout. It was an easy choice from the beginning.
My wife researched the bed. It was the warranty and reviews that enticed me to buy.
Our mattress and frame are incredible! Better than we hoped for. Comfortable, sturdy, and sleek.
I suffer from arthritis and since ordering my wink mattress, I wake up less stiff.
It was good. Received my order in a timely manner Website was easy to navigate.
0 percent apr for financing payment
Too early to say. I need to test the mattress for at least wo weeks.
Real quick and easy. Fast shipping, poor updates on mattress being shipped. Good quality mattress.
Not ready to purchase
From a mattress review site
Quick process. Had the bed for a couple weeks now and so far so good
So far so good
We'll see how this rating will be a year from now.
Quick and Easy to buy. I don't appreciate having to pay an "Environmental Responsibility Fund".
From a mattress review site
I had questions and emailed them to you and received quick responses. Great customer service
From a mattress review site
Very smooth purchase process and product was received on time and no issues. Sleeping great!
From a mattress review site
Fast delivery and easy setup. Lots of information sent to us for research and shopping
From a mattress review site
Box came open and destroyed on both ends but mattress was unaffected. Love the mattress.
Family has one and I like it
Easy online order, delivery was fast, and the bed was a breeze to set up.
Because of the reviews and the NYT article.
Easy shopping. Delivery was fast in the past. Hope this order ships just as fast.
Checking bed frames on Amazon
From a friend
It was easy to order online and the delivery was within a week of ordering
We were looking for an Extra Firm, non-memory foam mattress and Wink was one of the few that met or requirements.
Very easy transaction. I was well informed of the shipping and delivery of my mattress.
The ordering and shipping process worked fine. We will see how returning the mattress goes.
Great experience - speedy delivery and easy set up. High quality product and customer care team!
Helpful chat line. Bed needs to arrive June 16 and it did arrive as promised
From a friend
Linen sheets
Everything was perfect from start to finish. So far, so good with the bed!
No longer offering White Glove delivery service. One mattress review site erroneously said it was still offered.
From a mattress review site
Bed is so hard and I could not sleep on it. I was so happy when the 30 day trial ended.
Told them I was unable to sleep on bed and needed a swap out. They made me sleep on it for additional 30 days. I will be returning for a refund.
No problems with the order or anything related to this exchange at this time
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
