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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
473
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user michaelc7989
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Bed may be too firm for the wife, we are giving it a little bit before we request a softer model.

Thumbnail of user michaelf2880
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

I purchased the bed for my father he really enjoys the bed nest night sleep he's had in a long time

Reason I chose this business:

Great reviews for bed & back pain relief

Thumbnail of user davidp5859
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

True to advertisement, good customer service, and we were very happy with the softer version!

Service
Thumbnail of user joeo691
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Great experience from researching the right mattress to delivery. Thank you

Thumbnail of user johnl4895
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Please contract me in a year and ask me again. So far so good, but way too soon to rate it.

Thumbnail of user deniser1223
1 review
0 helpful votes
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November 14th, 2023
Verified purchase
Reason I chose this business:

I purchased a bed from Brooklyn Bedding but they were difficult to deal with so cancelled the order.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user michaelp6406
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

Surprised at how easy it was. Quality mattress, highly recommend.

Thumbnail of user lisav1389
1 review
0 helpful votes
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November 11th, 2023
Verified purchase
• Updated review

It was a very easy ordering process and customer service was super helpful and responsive.

Reason I chose this business:

Great reviews and looked like it was exactly what we were looking for.

Service
Quick and easy!
November 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Payment options

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user andrewh2299
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

The packages were mishandled and there were holes in the boxes

Thumbnail of user billb2236
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Ordering process was simple. Our bed arrived within 10 days of ordering.

Thumbnail of user seano437
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

A week in and this bed is amazing. Very pleased so far. Eager to see how it holds up.

Thumbnail of user krisr209
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Very easy and convenient to order. No issues at all with the ordering process.

Reason I chose this business:

I chose this bed based on all of the reveiws and awards it had received and because of the warranty/guarantee policy.

Thumbnail of user emilys1712
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Good except for the environmental responsibility charge without my consent.

Thumbnail of user emilyt765
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

This bed is so comfortable. We have not slept this well in years.

Thumbnail of user danw1591
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Process was quick and easy off the internet to place and order.

Rep was responsive to my question and friendly.

Reason I chose this business:

Reviews showed awards and media mentions.

Service
Thumbnail of user khh4
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Very fast, and efficient service. Comfortable bed!

Thumbnail of user regulareverydayuserr
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Too hard i dont like it and i cant stay asleep for more than an hour and my body hurts.

Quality
Thumbnail of user edwardd888
2 reviews
0 helpful votes
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November 7th, 2023
Verified purchase

Super Easy! The mattress arrived early and is great!

Thumbnail of user jeanetteh276
1 review
0 helpful votes
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November 6th, 2023
Verified purchase
Reason I chose this business:

We were looking for a new, larger mattress. Slept on a wink bed mattress while traveling and it was extremely comfortable, so decided to purchase one.

Thumbnail of user hannab123
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Bed is wonderful, shipping was fast when I was in a pinch. Would recommend.

Thumbnail of user nicolew1793
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

The site is so easy to navigate! It had all the information I needed.

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

Boxspring maybe

Thumbnail of user jacquelinef503
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Bed is ok. I still feel lots of pressure points still. Weird return policy.

Reason I chose this business:

Thought it would be the best fit.

Thumbnail of user garyk734
0 reviews
0 helpful votes
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January 22nd, 2022
Verified purchase

Shopping was easy. Too soon to tell how my body responds to the bed.

Reason I chose this business:

Combination of cost, environment, warranty and easy to buy.

Thumbnail of user sebastianb160
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Easy process and decent delivery. Will right this sentence to get to 50 characters

Thumbnail of user jb2053
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

The process of buying the bed from start to finish was simple and easy

Reason I chose this business:

I'm a heavy person with a brain malformation and back problems. According to all of the reviews I had read, this was the best option

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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