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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
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6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Great experience, thank you so much. Great job and I really appreciate it
Good product and good shopping experience. Not too happy with the sheets and mattress protector.
The promise for helping back pain. I have use the Winkbed for one week, and still have the same back problems.
So far the bed is great! It is a comfortable sleep and make me look forward to sleep time.
It seemed Luke it was what I was searching for!
Easy shopping and ordering process. Good communication.
Reputation, pricing.
Good experience and comfortable bed. Will recommend to friends and family.
I bought a larger bed frame and did extensive research to find a Cali King size mattress that was as comfortable as my previous set up. (A Serta firm coil mattress with a tempurpedic mattress topper). It was hard to find objective customer reviews online (I imagine Winkbeds only posts five star reviews on its own website). I chose a firm Winkbed mattress because of the great Wirecutter review.
Unfortunately the mattress took 15 days to arrive, and was so uncomfortable- like sleeping on concrete. It gave me severe shoulder pain, to the extent that I had to go to a chiropractor, physical therapist and MD multiple times. I didn't realize it was the mattress causing it until I slept on my old mattress in my guest room for a couple nights and the pain disappeared. The mattress was also so heavy that I could barely lift a corner to put sheets on the bed.
I requested a return. The rude customer service agent told me I had to wait 30 days to return it. I waited, it didn't improve, so I again requested a refund. The rep convinced me to pay $50 to upgrade to a luxury firm as a replacement, instead of getting a refund. I asked what would happen to the returned mattress since I'm concerned about environmental waste. The rep told me it would be donated. Two young kids came to pick it up a few days later, and dragged the mattress down the street. I asked what would happen to the mattress, and they said it would be destroyed, go to landfill, or maybe be cleaned and re-sold….
Winkbeds sent me the wrong replacement! It seemed like the same mattress and the tag said "firm." I sent a pic to the rep and he said it must have been mislabeled, and to check the manufacturing tag. It turned out not only was it a firm, it was also a King size mattress. Not Cali King.
I had to go through the entire return process again. I purchased the mattress on Feb 14th, and didn't get this resolved until April 26th. My shoulder and back pain got so bad I couldn't pick up my baby girl. The worst part was that the customer service reps never apologized once or acknowledged their error.
I ended up getting a Serta firm and Tempurpedic topper in Cali King, and it's amazingly comfortable. Wish I'd done that in the first place.
Products used:
Winkbed firmer mattress
Winkbed luxury firm mattress
It was great. Delivery time was about 10 days. Plenty fast.
All the good reviews online.
Great custom service, which is kind of rare thing these days
You-Tube reviews and Life Time Warranty.
Great Company. Glad to buy a product made in USA for once.
From a friend
The website was easier to navigate. The purchase was easy and the bed arrived within a week.
I read multiple reviews from multiple sites. I narrowed down to 3 different beds and ended up choosing Wink medium firm. Part of me wishes I chose the plush but thought it may be tough on my husband based on reviews of plus for back sleepers.
Firmer bed is just what I needed. My back is so happy.
Love this mattress! Easy to order, came quickly, and just a great mattress.
Personal recommendation.
We are waiting on the room to be painted before assembling the base...
Prior customers and we love our first Wink Bed
A friend of mine suggested Wink
Everything we expected. It is the firm mattress we have been looking for.
Customer service is helpful and polite. Easy to get questions answered and order.
From a mattress review site
Good Sheets
The bed was delivered on time and was packed in a solid state.
From a mattress review site
Very easy to order. Arrived in just a few days. Easy set up.
From a friend
Highly recommend and the exchange process was so easy and great customer service!
Great!
Reviews and it was highly rated.
Only had it for about two weeks, but so far we love it.
I have not tried the bed yet; im waiting on the platform frame.
Very happy with the Softer variant. Very well suited for a side sleeper!
The whole purchase experience was great. Ordering was easy. Quick processing and shipping.
I inadvertently included the incorrect zip code on the shipping address. I emailed and customer service promptly took care of it.
The features of the Plus bed.
Kind service. Working on returning, hoping it will be easy.
To be continued.
Still waiting for issue to be resolved but service so far has been kind and helpful.
All the great information on your site.
I hope this mattress does the job…. It's my 3 mattress since Christmas
3rd mattress in 4 months
From a mattress review site
Great customer experience. Frequent email updates were helpful. Emails on setup were appreciated.
Did thorough research, appears to be a quality product from a reputable company. Lifetime Warranty, future discount if want to trade in for a new mattress. Solid foundation. This will be my first night in my new WinkBed. I hope I can say I’m in love in a few weeks.
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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
