Sitejabber Website Reviews and Complaints
  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
473
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
See all photos
How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user jeanl589
1 review
0 helpful votes
  • Send Message
April 2nd, 2022
Verified purchase

Site easy to navigate and provides all the information you need. Easy purchase and quick delivery!

Reason I chose this business:

WinkBed seemed to come out on top on most reviews I read. I was looking for an innerspring mattress with a soft top and that's just what we recieved!

Thumbnail of user madelinew66
1 review
0 helpful votes
  • Send Message
March 22nd, 2022
Verified purchase

The box was very heavy, especially carrying up a hill. But the trip was worth it!

Thumbnail of user jamij37
1 review
0 helpful votes
  • Send Message
September 21st, 2023
Verified purchase

Very user friendly! No issues at all! I would buy again.

How did you first hear about WinkBeds?

From a mattress review site

Service
Thumbnail of user andrews3209
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

Box came crushed and wrapped in factory grade saran wrap.

Thumbnail of user kaelinj4
1 review
0 helpful votes
  • Send Message
December 13th, 2021
Verified purchase

Customer Service was great while purchasing the bed. Truly the most comfortable bed I've slept in.

Reason I chose this business:

I liked that it had a lot of options for people who preferred a more firm mattress. Made in USA is great too.

Thumbnail of user cindyn381
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

Except for the $9.95 we had to pay extra for environmental mattress fund we are satisfied.

Reason I chose this business:

Consumer guide

Thumbnail of user paulak376
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Super easy, super comfortable bed! It's been a week and so far so good. Thank you!

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user joanned568
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

Too early for specific feedback. Only have it 2 weeks.

Reason I chose this business:

Recommendation from a mattress expert.

Thumbnail of user danielf1853
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Process was seamless and easy to do. Keep up the great work!

Thumbnail of user princeo30
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Awesome experience. Ordered, Shipped and Delivered within a week.

Thumbnail of user evant182
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

The product was easy to assemble, looks great, and seems sturdy. Highly satisfied.

Service
Thumbnail of user stevenb3187
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

Need a king mattress protector as soon as possible. Mattress itself is extremely comfortable.

Person could not help me to obtain a king mattress protector.

Reason I chose this business:

Referred by friends

Service
Thumbnail of user heatherp1271
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

Very easy shopping experience and appreciate return policy.

Reason I chose this business:

Excellent ratings and reviews. Looked for bed that was recommended for side sleeping and has cooling technology.

Thumbnail of user jillj326
2 reviews
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Clear website, easy transaction, quick delivery, easy process all together

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user craigk393
1 review
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

Easy purchase online and quick shipping. Good pricing and great value.

Reason I chose this business:

Quality mattress, good pricing

Thumbnail of user ethanh354
1 review
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase

We have purchased two WinkBeds and have been pleased both times.

Reason I chose this business:

Made in the USA.

Thumbnail of user jessbb
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase
Thumbnail of user anneg571
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

The experience was without problems. We haven't used the mattress yet

Reason I chose this business:

I already have a Wink Bed and find it comfortable.

Thumbnail of user jamesw4012
1 review
0 helpful votes
  • Send Message
January 1st, 2022
Verified purchase

Very pleased with the overall transaction and customer service and support.

Reason I chose this business:

Quality and guarantee

Thumbnail of user gloriam807
1 review
0 helpful votes
  • Send Message
November 10th, 2022
Verified purchase

Fast and easy process ordered and arrived without issues as promised

Reason I chose this business:

Unsure of purchasing a mattress without trying it

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user oleksiym4
1 review
0 helpful votes
  • Send Message
November 10th, 2022
Verified purchase

Good mattress, a little too firm but good quality. Thank you

Thumbnail of user nickb1026
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

Like buying of any other website. Nothing special nothing new…

Thumbnail of user saundrat27
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

Easy on line, bed is wonderful! Back is already feeling better.

How did you first hear about WinkBeds?

From a mattress review site

Service
Thumbnail of user scottb2100
1 review
0 helpful votes
  • Send Message
November 7th, 2021
Verified purchase

Quick and easy ordering and was delivered about a week later.

Reason I chose this business:

Top reviews.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user kellyr890
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

A great experience! Speedy delivery, great packing and easy set up.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

How do I know I can trust these reviews about Wink Beds?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wink Beds?