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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
474
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user carolc2445
2 reviews
1 helpful vote
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November 3rd, 2022
Verified purchase
Reason I chose this business:

Had one previously.

Thumbnail of user kennyk113
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Our bodies are still adjusting as the bed is adjusting to our bodies but so far so good.

Reason I chose this business:

Recommended by a professional.

Thumbnail of user donnap1688
2 reviews
0 helpful votes
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September 5th, 2022
Verified purchase
How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user phylliss426
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Very helpful & very satisfactory. Ordering process was easy and delivery was timely.

How did you first hear about WinkBeds?

From a friend

Service
Thumbnail of user jesusr264
1 review
0 helpful votes
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February 25th, 2022
Verified purchase
How did you first hear about WinkBeds?

From a Facebook or Instagram ad

Thumbnail of user markr3483
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

I was impressed with you very helpful and courteous sales agent.

How did you first hear about WinkBeds?

From a friend

Service
Thumbnail of user matthewr1332
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

Great experience. No issues with product, order or delivery.

Thumbnail of user thomash3218
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Fine service. Got bed on time. Comfortable and firm.

How did you first hear about WinkBeds?

From a friend

Thumbnail of user daniell1750
1 review
0 helpful votes
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Thumbnail of user jeffreyv294
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Bed feels great. Easy process to exchange the bed.

Thumbnail of user laurenk515
1 review
0 helpful votes
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Thumbnail of user quincyw20
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Very professional and considerate. Service was prompt and friendly.

Great

Service
Thumbnail of user brandons915
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

It was ok.
CS was nice - made some recommendations.

Reason I chose this business:

Trying it out

Thumbnail of user staceyc393
1 review
0 helpful votes
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October 24th, 2021
Verified purchase
Reason I chose this business:

Needed a new mattress and didn't know where to start

How did you first hear about WinkBeds?

From an article in a media publication

Thumbnail of user db1095
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Great, very easy and timely. Bed came quickly and set up was easy

Thumbnail of user julief1038
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

I can't rate them yet. I have only slept on them one night

Thumbnail of user tracif78
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Super easy to order and fast delivery and easy to set it up! Very happy with everything!

Reason I chose this business:

Recommended by the Sleep Doctor

Thumbnail of user tommyt191
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

It was pretty easy with unpack the bed and all. The process to buy the bed was easy too.

Reason I chose this business:

I wanted to try it as a brand.

Thumbnail of user katherines736
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Great experience. Easy set up and a great mattress for a couple

Thumbnail of user dennisr427
2 reviews
0 helpful votes
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November 25th, 2022
Verified purchase

Easy and clear. Easy to get help over the phone. Bed was easy to get set up.

Reason I chose this business:

Just considering other beds

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

Not at this time

Service
Thumbnail of user joshuad502
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

Great! Shipping was fast. Price was great. Instructions for setup were good.

Reason I chose this business:

Friend of mine got one and I tried it and loved it.

Thumbnail of user merir17
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Easy to order. Got here as expected. And sleeps great

Reason I chose this business:

Online reviews

Thumbnail of user janl462
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Pretty effortless. Easy to follow and exactly as described.

Thumbnail of user johnr6528
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Great bed! Back pain gone in just 5 nights. Fast shipping, easy setup.

Reason I chose this business:

Reviews rated #1 for side sleepers.

Thumbnail of user jasonn844
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Fast and easy delivery. Actually easier than going to a mattress store

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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