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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
We are really pleased with out mattress purchase so far.
The nap lab recommended this mattress as one of the highest rated beds for price/quality
Thorough rating system on nap lab plus the trial period helped us make an educated choice for our next mattress
Quick and thorough help from folks staffing your chat line.
Nothing. Had a delay getting my GovX account to work for the military discount.
From a mattress review site
Your website is very informative and I appreciated help by phone.
Price, skepticism about the returnability
From a mattress review site
A terrific pillow
This bed is really comfortable. All aches are gone
Thanks for helping us get the correct mattress. We really appreciate it
From a friend
From a friend
Excellent mattresses and service. 5th Wink mattress the family has ordered.
Overall I'm very happy with my purchase! Worth every penny!
Consumer Reports
Still figuring out if I like the bed. Not sleeping great, but maybe it's my pillows.
Fast shipping and good products. Bed was easy to setup.
I didn't want to sleep on plastic bed(memory foam) and breathe in offgassing chemicals. Organic latex seemed like a good choice. The bed is comfortable and well priced.
Perfect! Very pleased with our purchase. Love the mattress so far!
Recommendation from a friend
I love my bed. Shopping/delivery experience was easy and trouble free.
I spent a year looking for a bed. When I heard of Wink, I was sold. I love that it has inner coils but still was shipped in a box.
Quick delivery, pain-free purchasing experience and a great night's sleep.
I engaged in a great deal of research online.
Fantastic!..."And thats all I got to say about that."
Nothing yet
From an article in a media publication
Very efficient ordering and quick delivery. I found the process to be simple.
No tool assembly. Good reviews.
Amazing Service, quick shipping, and great communication.
Great communication and fast service
Great reviews for people with back issues!
Outstanding experience Delivered Quickly. Set up was easy.
Price, financing
From an article in a media publication
Very good customer service and instructions on how to care for product long term.
Cost of product
From a mattress review site
Doing comparison shopping
From a mattress review site
Great customer service. Could not be better. Wish there were 6 stars!
From a mattress review site
Customer support could not update my status. They wanted me to depend on UPS site.
Not able to update status
Great bed! Highly recommend. Side sleepers went with soft
Still waiting to see if they replace my control box, functions but it's damaged.
Waiting to be resolved....
Online research and reviews.
No issues with the ordering and delivering. Customer service was great.
Ordered the wrong bed size they were able to fix the issue very quickly
Great customer service. I haven't unpacked it yet and cant tell you more.
We had to change the delivery location after you had shipped the bed. Your people made it easy. Only problem I have with your service is this is the 3rd time that you have asked me if I got the bed or sent me an email to tell me I had the bed and the 2nd time I have replied that yes I got the bed. Please once is enough. And I have no idea whether the bed is any good as I won't unpack it and use it until I am able to buy the house I am putting it in. I don't want to move a full size bed, so it will stay compressed for another month. Then I can tell you.
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
