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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
After the first night on the mattress, both my husband and I commented that our bodies felt so good and rested. No back or hip aches in the morning. Provides nice support and is extremely comfortable! Wish we had purchased this may years ago! This bed is amazing.
I was first researching beds that were made in the USA. I was impressed with the reviews and videos of how the mattresses are made. Appeared to be excellent quality (and it is).
Painless internet purchase! Caught a sale and it was delivered quickly.
Competition, so many mattress companies out there
From a mattress review site
Maybe pillows
The salesman was informative. We tested many options before making our final selection.
My concern was addressed and followed up on.
It felt the best. Plus, we read favorable reviews.
Buying the bed was easy. Delivery was terrible. Bed was delivered in a destroyed box. Not effort was made to arrange delivery. At 250lb bed was just left outside my gate. The box was partially blocking my gate so I had to climb the fence and move the box just so I could open my gate. It looked like it had just ben pushed out the back of the truck. I than had to transport it 1/2 mile by myself to my house.
For something that advertises itself as luxury you think there would be at least some attempt at scheduling a delivery.
Online Review of the bed.
The ordering was easy. I received the mattress when it was expected to arrive. The mattress was easy to set up and I think it will be what I need.
The Wink mattress was recommended by a as friend.
After trying many different mattresses, my mattress consultant was instrumental in helping me find just the right fit for my sleeping needs
It met all my requirements comfortably
It was perfect! The bed takes a while to be made but you know it's brand new. Couldn't ask for a better experience.
It was fantastic the whole way. Buy one with the wrong firmness and exchange fast and easy.
smooth and fast and easy
My daughter has one and I layed on it and wanted one.
Nice bed. Though I am a side sleeper and it's very comfortable at first, may be a bit too soft for my back.
The box was torn to pieces in shipping.
Take the environmental money and make better boxes.
The mattress is amazing
Consumer reports rate it as one of its top choice
Website is so easy to navigate. Friendliest online experience I've had in a long time!
Good job, Wink Beds!
From an article in a media publication
Great bed! Super supportive, and firm. Just what we were hoping for.
I'm still getting use to the bed. I need more time to see if it's going to work for me.
Chiropractor Mitch Newman told me about it.
Good but inadvertently ordered 2 mattress protectors. Please send instructions on returning extra. Thank you.
Delivery was a moving target!
Referred by company that reviews needs.
The service I received was amazing and I love my new mattress. It was perfect.
I had a great overall experience and so far I am enjoying my new mattress.
I contacted WinkBeds to have my old mattress hauled away, they were very responsive and helpful!
Recommended by Wirecutter
I really didn't interact with winkbed much, I ordered my bed, it shipped, easy as.
Good reviews, way cheaper than competiton
Very comfortable mattress. Firm enough to give great support but soft enough to relieve pressure points.
So far, happy but will take advantage of the 120 day return policy before giving final impression on the mattress.
From a mattress review site
Easy and stress free. The service representative was very helpful. I left a voicemail and they called me back the next day.
Great
Had great reviews
Wink was great to work with. Great communication about shipping and a fast process. Thank you!
Quick and easy ordering experience, very quick delivery,setup was very easy.
Communication of delivery status detailed and timely
Overall great, but website is too busy with unnecessary data.
Unfortunately, the new mattresses are a little too soft and aren't working for us. we'll have to return the mattresses.
Easy to compare mattresses on the website and was thankful to have a discount during the Easter holiday weekend. Especially grateful that Wink uses Bread to help break the cost into more manageable payments. Bed arrived in five days although I felt bad for my delivery man because of the weight, but he has lots of muscles and I'll give him a can of goodies when Christmas rolls around. Unboxing and unwrapping was easy and fast. No issues whatsoever. Highly recommend Wink Beds!
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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
