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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
475
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user nevaa6
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

Super easy to order and received as expected. All good

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

Different color fabric in the platform foundation.

Thumbnail of user blakeh193
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

We love the bed! It is comfortable and I can sleep all night now!

The bracket was missing a thread. The customer service wanted to send a beam instead.

Service
Thumbnail of user ivorym38
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

It was a great experience thank you. The website and delivery were easy.

Thumbnail of user gabrielm388
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Pretty quick and easy to unpack! Thanks!…………………………..

Reason I chose this business:

High ratings and made for fat people like me! Thank you!

Thumbnail of user courtneyb447
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

Online ordering and tracking/delivery was easy. Overall we would recommend wink beds.

Thumbnail of user sandrav951
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Seems great so far. Arrived on time. As described. Easy to set up. Lower back pain disappeared.

Checked on shipping. It arrived as expected.

Service
Thumbnail of user danw1236
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Delivered only 2 hours ago
Haven't used……………….
So please give me some time

Reason I chose this business:

New York Times recommended

Thumbnail of user stevec2203
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

This is our second WINK Mattress. First one still going just had to make a split King. Love them

How did you first hear about WinkBeds?

From a friend

Thumbnail of user jodya109
1 review
0 helpful votes
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August 30th, 2022
Verified purchase
Reason I chose this business:

I did purchase, just getting old mattress picked up

How did you first hear about WinkBeds?

From a Google ad

Thumbnail of user robr402
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Really like the mattress so far. Fast, easy delivery

Thumbnail of user jaket162
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Very helpful and polite when I asked about the shipping status.

very helpful and polite when I asked about the shipping status.

Reason I chose this business:

Best fit for budget and recommended by many

Thumbnail of user isabelv67
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Everything went perfectly, the bed actually arrived earlier than expected.

Reason I chose this business:

Researching on the internet and comparing many mattress brands and finally deciding this was the best option for us.

Thumbnail of user karenm4463
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Haven't slept in it yet but shopping experience was excellent

Thumbnail of user susanm3698
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

Great experience. Easy, on-time. Bed was as expected.

Thumbnail of user haleya51
1 review
0 helpful votes
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December 11th, 2021
Verified purchase

This was a great experience. Easy to order, simple delivery, bed is truly awesome.

Reason I chose this business:

I watched some YouTube videos on mattresses and loved the review

Thumbnail of user kylei82
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Great experience! We love the bed and haven't had any issues after just a week.

Thumbnail of user tammieu6
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

I expect a positive outcome. See how it holds up during the 120 day period.

How did you first hear about WinkBeds?

From an article in a media publication

Thumbnail of user brittanyn268
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Bed is wonderful and shipped sooner than expected which was a blessing!

Service
Thumbnail of user judyd497
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

Lots of good info, also liked the video showing mattress bring made

Reason I chose this business:

Competition

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user jenniferk1701
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

Everything was as described. We're early on but, so far it's all been a positive experience!

Reason I chose this business:

For the Plus option.

Thumbnail of user thomask1521
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

The mattress was recommended by friends and I haven't regretted my decision yet.

Thumbnail of user donnam2292
1 review
0 helpful votes
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September 11th, 2021
Verified purchase
• Updated review

Easy and quick shopping experience. Fast delivery. Can't wait to try it.

Reason I chose this business:

Friend recommended

Easy shopping
August 28th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Friend recommended

How did you first hear about WinkBeds?

From a friend

Thumbnail of user samantham1313
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Quick and easy! I am enjoying the bed so far - it's great.

Reason I chose this business:

Good reviews

Thumbnail of user isaacv45
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Great experience. Helpful customer service team. Highly recommend for a long term bed set-up!

Service
Thumbnail of user matthewc1572
1 review
0 helpful votes
  • Send Message
August 8th, 2022
Verified purchase
Reason I chose this business:

Reviews and lots of web searching.

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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