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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
475
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user victorj145
1 review
0 helpful votes
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February 28th, 2022
Verified purchase
How did you first hear about WinkBeds?

From a friend

Thumbnail of user shelliw17
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Excellent purchase! Back has been doing much better definitely would recommend

Reason I chose this business:

Back problems

Thumbnail of user danielw1928
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

It was incredible that the mattress could be delivered in such manageable packaging.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user robertc5910
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Great! **********************************************

Reason I chose this business:

2nd Winkbed. Love it!

Thumbnail of user gailm618
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

Great! The bed arrived rolled up, but was easy to open and filled out right away.

How did you first hear about WinkBeds?

From a mattress review site

Service
Thumbnail of user carolw1780
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Fast and easy. Got it in time to enjoy our new home.

How did you first hear about WinkBeds?

From a friend

Thumbnail of user bent596
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

Buying a mattress was really easy. I have yet to sleep on it

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user maries622
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

Piece of cake! No problems ordering or getting the mattress set up.

Reason I chose this business:

Research showed it was in the top end of best mattresses. Also reviews were all great!

Thumbnail of user ashleyg780
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

I called in my order and got an extra $50 off! Loved that.

Reason I chose this business:

Nothing, very excited to try.

How did you first hear about WinkBeds?

From a friend

Thumbnail of user sarahb2745
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Overall good experience - prompt response to a cosmetic issue with my new mattress

Service
Thumbnail of user carmenc527
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

So far the bed is very comfortable and it seems to stay cooler than other beds I've had.

Reason I chose this business:

All the reports I read gave it very good reviews.

Thumbnail of user sarahy684
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Very good experience to a bed online. Satisfied with the purchase.

Reason I chose this business:

Recommend by a physical therapist online. Also the description matches what I needed.

Thumbnail of user robertt2500
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

No problems and very fast service. Great communications!

Reason I chose this business:

Best bed for the price with all the features we wanted.

Thumbnail of user shads19
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

The shopping and delivery experience was really nice. No issues at all

How did you first hear about WinkBeds?

From an article in a media publication

Thumbnail of user ryanm1483
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Fast and efficient check out. Quick shipping… great value for the price..

How did you first hear about WinkBeds?

From a friend

Thumbnail of user belindap99
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Definitely less tossing and turning. Its very comfortable.

Reason I chose this business:

It was recommended to me by several people who have one.

Thumbnail of user amyr1478
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

Website is very "busy" and simplifying it would be helpful

How did you first hear about WinkBeds?

From a Facebook or Instagram ad

Thumbnail of user donnam2734
1 review
0 helpful votes
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February 19th, 2022
Verified purchase

Easy to navigate site and find information about wink bed

Reason I chose this business:

Avacado mattress

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user teresac888
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

We've had our mattress for over a year and now the perfect protector - very happy with WinkBeds.

Reason I chose this business:

We are Big and Tall people and needed a well-made sturdy mattress.

Thumbnail of user tanad11
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

Easy to set up even for seniors! Instructions were helpful!

Reason I chose this business:

Random pick

Service
Thumbnail of user amberp442
1 review
0 helpful votes
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July 9th, 2022
Verified purchase
Reason I chose this business:

Based on google search and reviews

Thumbnail of user stephanieb2284
1 review
0 helpful votes
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July 8th, 2022
Verified purchase
Reason I chose this business:

Convenience

Thumbnail of user jenniferc3675
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Very easy to order and unpack. Enjoying the mattress.

Thumbnail of user maxwellk40
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Website kept crashing at first but otherwise ok. Very comfortable bed that has helped my back pain.

How did you first hear about WinkBeds?

From a friend

Thumbnail of user ninah317
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Super easy exchange and loved the new mattress. So comfortable.

Reason I chose this business:

Heard great reviews and they are right..

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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