Using Wisecars car rental was an excellent experience from start to finish. The website was easy to navigate and allowed me to quickly find the perfect car for my needs. The rental process was seamless, and I appreciated the clear instructions and helpful tips provided throughout.
Customer service from the agent Wisecars was very quick. I was on the payment page and with in few seconds I was connected to the agent and while I was waiting on the payment page Rachel helped me with queries. Am sure he has the required knowledge and answered spot on. Good job n thank you.
I had a wonderful experience with Wisecars. My communication with customer support was immaculate as they were very helpful and I could see they had my interests at heart. What also made the experience with Wisecars very smooth, was the prices. I would recommend Wisecars to everyone!
Dear Liisbet,
Thank you for taking the time to share your feedback with us!
We're more than happy to hear you're satisfied with our customer support.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Our family rents often, and we were finally ripped off! WISECARS and FOX Car Rental made us pay twice for a rental and conspired to make us upgrade our rental at 10 pm after a long flight. We asked FOX and WISECARS to consider refunding a portion of the deposit of $274.13 or the upgrade fee of $571.00. We paid this amount for a one-week rental of an STD SUV. All of our searches when we arrived at the hotel showed we could have rented that night for $430/wk. Now, both companies won't take accountability and correct the error. Be very careful as these companies are profit only and do not care about us as consumers. This should never be an issue when renting a car.
Dear Graham,
Thank you for contacting us! I'm very sorry to hear that the rental did not meet your expectations.
Please note that you accepted a price during the booking process and no refund can be done if the price changes when you look at the same offer once you have picked up the vehicle.
Clients are not required to upgrade for an extra charge at the pick-up if they arrive on time and their car is still available. After checking your booking, I can see that the car rental company confirmed that the booked category was available but you opted to take an upgraded vehicle.
For further assistance, please reach out to us through support@wisecars.com
Regards,
Rachel from Wisecars.
I recently used Wisecars to rent a car for a cross-country road trip, and I couldn't have been happier with my experience. Their website was easy to use, and I was able to compare prices from different rental companies to ensure that I was getting the best deal. The rental process was quick and hassle-free, and their customer service team was available to answer all of my questions and provide valuable advice. I appreciated that they offered a wide range of rental options, including different types of cars and insurance coverage. I would definitely recommend Wisecars to anyone in need of a reliable and affordable car rental.
Dear Romina,
Thank you for your 5-star rating!
We always strive to offer you the best rates from the most known suppliers around the world, it's really nice to hear you could get a good deal with us!
Have a nice day.
Kind regards,
Rachel from Wisecars.
Rented car for pickup at airport in Atlanta and when I got to counter Thrifty had no cars available. Told me to cancel through third party which i called immediately and they said it would be refunded. Since that time Wisecar has said its Thriftys issue and they cant issue refunduntil Thrifty can confirm i did not complete the reservation which they have done. Wisecar collected my money and should make the refund but is saying they dont have proof i didnt pick up car.
I recently used Wisecars to rent a car for a weekend trip and I couldn't be happier with the service I received. The booking process was incredibly easy and straightforward, and I was able to find a great deal on a rental car in just a few minutes. The car itself was in excellent condition and drove smoothly throughout the entire trip. I also appreciated the fact that Wisecars offers 24/7 customer service in case I had any questions or concerns.
Dear Maria,
Thank you for your kind message!
It's great to hear everything went well with your rental, we strive to offer our customers the best quality and assistance!
Have a nice day.
Kind regards,
Rachel from Wisecars.
I've concluded an online transaction with Wisecars, I've paid and received a confirmation with the total price clearly stated, as well as the remaining price to pay at zero… but 10 days later I've been contacted by Wisecars saying they've made a mistake in the price and I have to either cancel my booking or pay nearly double price, which is of course neither professional, nor legal.
Dear Maryline,
We sincerely apologize for the inconvenience this situation has caused you. It's regrettable that the supplier did not include the one-way fee in the initial offer, resulting in the unexpected increase in price. Despite our efforts, the supplier would not agree to waive the fee, leaving us in a difficult position.
We completely understand your frustration, and we acknowledge that this falls short of the service standard we aim to uphold. We assure you that we take this matter seriously, and steps will be taken to prevent such occurrences in the future.
We value your business and your feedback, and we apologize once again for any inconvenience caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
Kind regards,
Rachel from Wisecars
Good service, no problems, right on time. We had a late flight and called from the airport when landed to be picked up. Shuttle arrived a few minutes later.
Dear Lasse,
Thank you for taking the time to leave us your feedback!
It's great to hear you experienced no problems during your rental and hope you give us another try in the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Unclear about restrictions hidden in small print, and then make false claims about information provided. No other company does this. Use someone who can be trusted.
Hello,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any confusion you experienced with our rental restrictions and the information presented.
We understand how important transparency is, and we deeply regret any inconvenience caused by unclear details or misunderstandings. We aim to ensure that our customers have a seamless and positive experience, and we take your comments seriously.
We are committed to addressing this matter and enhancing our communication to prevent similar issues in the future. Unfortunately, we cannot identify your reservation based on the provided details.
Please reach out to us at support@wisecars.com mentioning your booking number and which information was missing from the booking flow so we could review the situation.
Kind regards,
Rachel from Wisecars
Answer: Hello Matthew! For the United States, (646) 813-0129 is the correct number for contacting Wisecars. If there is no response please try again after a bit- sometimes we receive numerous calls at once. You can also email us at support@wisecars.com or contact us via other platforms: https://www.wisecars.com/en-gb/faq#contactSection. Kind regards, Rachel from Wisecars
Wisecars has a rating of 2.1 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wisecars most frequently mention credit card and rental company. Wisecars ranks 186th among Car Rental sites.
Dear Hille,
Thank you for taking the time to share your experience with us!
We're thrilled to hear your can rental went smoothly and can't wait to have you back next time.
Have a nice day!
Kind regards,
Rachel from Wisecars.