Read every single line of contract as price at pu location jumped by $500 when original rental price was $200. Didn't take a rental, customer service refuses to refund.
As an update on Wisecars they're also now ignoring my complaint about the car at Fox Rental not being the car I reserved, or up to standard. Even though Wisecars took my money to hook me up with Fox Rental, their staff are telling me to contact Fox Rental myself over the issue! Can you believe the audacity of that? It's a company they use and charge me for using them, yet when there's issues they tell me to sort it myself as they say Fox haven't replied. No "We'll chase it up sir" but instead "We've had no reply, try contacting them yourself". It's a truly disgusting way to treat a customer whose money you've taken and shows complete disregard for the satisfaction of the customer.
Avoid this company because as many reviews on many sites show, if you have any issues with your rental they just don't want to know because they have your money. Our entire trip to take a handicapped lady to Disney World was ruined because of the financial difficulties they put us in and they just don't care.
These guys gladly accepted my debit card as a method of payment, and until I finalize the transaction there was no VISIBLE sign that I had to have a credit card at the pick up location. THIS IS A F** SCAM. I did not get the car and NO REFUND. They took 2 weeks to tell me that I was not going to have my money back.
This is the reason why the business have so many bad reviews online EVERYWHERE. I was absolutely naive in not checking this business reviews before.
DO NOT RENT or insert your BANK info in their website. They do not have good customer service or will support your business with them.
Dear Brisa,
Thank you for contacting us!
I am very sorry to hear about your experience. After checking the recordings of your booking process, I can see that it was stated on the main page of the offer that the only payment method that Fox accepts is a credit card.
This information is stated as well on the Supplier Terms and Conditions you accepted before proceeding with the payment, just so we can avoid situations like this. Please feel free to check this information on wisecars.com.
I am really sorry for the inconvenience this has caused but it you fail to present the necessary documentation at the pick-up, this will be considered a No-Show as per our Terms of Service and no refund can be issued.
I apologize for the inconvenience this has caused.
Regards,
Rachel from Wisecars.
Even with documentation of name change, they rejected my reservation BUT STILL CHARGED ME FOR IT. This was completely wrong and no one should trust this business. I cannot believe they charged me almost $400 for a vehicle they REFUSED TO GIVE ME.
The booking process was simple and easy to understand, best rates I could find. The customer service agents responded to my request in a timely manner
Dear Nicole,
Thank you for the great feedback!
We're more than happy to hear you're satisfied with the booking process and our customer service.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Wisecars made renting a car for our trip in Germany and Austria simple and straightforward! Alamo provided excellent service, and I couldn't be happier with my experience.
Dear Markus,
We're delighted to hear that you were happy with the car rental experience. We hope to serve you again!
Kind regards,
Rachel from Wisecars
Wisecars has excellent customer service and the best prices I've been able to find. I highly recommend them as they are the best car rental site I've ever dealt with.
I checked out a dozen websites and they had the best prices on rental cars in Hawaii
Where the online costs were $650-800. My price was half of that. Definitely rec ommend!
Called them because I had some questions regarding my reservation, Michael was very helpful and nice!
Dear Susan,
Thank you so much for your feedback! We're delighted to hear that Michael was able to assist you with your reservation.
Kind regards,
Rachel from Wisecars
Had to change airplane ticket due to an emergency, Budget told me no problem for the refund. However, WISECARS WILL CRIMINALLY KEEP YOUR MONEY. First, they will send you to the company you rented the car from. After Budget told me to go back to Wisecars, customer service will read their 'voucher terms and conditions' when you call back. They will just keep your money and will not listen to anything you have to say. "Supervisors/managers cannot come to the phone..."
DO NOT USE THEM. Just go direct and save yourself some headaches. Wish I saw all these negative reviews before I booked my car...
Hello!
Thank you for leaving us feedback.
We are not able to find your reservation. Unfortunately, this means I can not look up the reservation details and look into the case.
Regards,
Rachel from Wisecars
Overview
Wisecars has a rating of 2.1 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wisecars most frequently mention credit card and rental company. Wisecars ranks 186th among Car Rental sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
Thank you for the feedback!
Wisecars deals mainly include basic rental rates, but all other extras are presented during booking. Unfortunately, I was not able to find your reservation. If you have a problem with our partner, please contact our customer support. (support@wisecars.com)
Regards,
Rachel from Wisecars