Wisely

Customer service canceled my card without permission than told me it's nothing they can do about it but wait 7-10 days for a new card

I recently open an account with wisely, since they're associated with ADP, the company that handle my paycheck, since day one I encounter many problems and issues with them, the debit card they provide is not accepted in many websites or places to buy since, for some reasons, it's considered a pre paid card, I can't add it either to Apple wallet without a verification, something absurd and inconvenient, since the only way to add it is to call them and talk to a representative, that in my case, was a waste of time and unpleasant, since I have to give them all my information all over and over because I was transferred to a different persons, and all for nothing, they were not able to do the verification, if I need to add the card to my bank account I will need to do the same.
Right now I have my paycheck into this account and I can't transfer it to my bank or any other account or use it on some websites to pay or buy.
I definitely will close this account and use an alternate account, like Venmo, app cash or PayPal, anything else but this.
Very disappointed with Wisely and ADP.

My card was taken by an atm owned by 5/3ed bank for no reason then called customer service for wisely and was told oif I wanted my card expedited I would have to pay 35dollars to get overnighted why should I pay for there mistake now they locked my account cant acces my cash or transfer fund all because they aren't willing to help or eat the 35dollars PLEASE DO NOT GET THIS PAYROLL CARD ITS GARBAGE AND YOU WILL NOT BE ABLE TO ACCESS YOUR CASH TO PAY YOUR BILLS IF SOMETHING GOES WRONG ON THEIR PART YOU ARE PUNISHED FOR DOING THE RIGHT THING...O STAR RATING CANCELLING THIS B.S CARD AS SOON AS REPLACEMENT GETS HERE

Worst $#*!ing bank ever! Locked my card and didn't inform me about it! Wouldn't have anyone back with them ever! Losers

I've had the debit card about a year now. All okay except now a password issue. I reset my password 3 times and still cannot get access to account.

This thing is a joke. They deactivated my card when I was using the Apple Pay now I have no way of getting my money til they send a new one in 10 days DO NOT use they are a scam

They been giving me the run around, They sent me some papers to sign, then 6 weeks later they told me that my case is close, Some one stole my money and this stupid Company Wisely did not do a damn thing, I told them to give me a reason an explanation on your bull crap investigation, They still havent refund my money, they want me to write another dispute letter. I am going to the police and im going to re send these dummy's from wisely my police report with another dispute letter, When I had frad on my Mank of America, they refunded my money in 24 hours, I'm pretty sure Wiseley and Fifth Third has insurance., These two companies are terrible. No professionalism, They cant even tell me what they found in the investigation,, you know why because they didnt find a thing, not a damn thing, you all should be ashamed.of your self, both Fifth Third and wiseley are both Garbage and now its going on close to 2 months this happened on 12/29/22 where is my money Some one walked away wit $1500.00 of my money and I'm still disputing, Go figure,, This is not the last of me trust that,,,

These stupid $#*!s robbed me for my money. Put a despute and still nothing happened. Scammers $#*!es

Takes 2 days to transfer money and if your card is sent replacement takes forever and you can't even use you account electronically like other bank.

Customer service is rude and horrible. Everything about wisely is wrong. I would rate it -10/10 if I could

Do not use they will steal your money and say no fraud trust me it just happened to me don't do it get paper checks

I would like the right people to know my awful experience with Wisely Pay.

When attempting to get the money from the card to my bank account I was hit with numerous roadblocks. First off, when I signed up to make an account it never asked for my email meaning I was unable to two factor authenticate my account. Second it didn't ask for my phone number, instead it already had a phone number filled out for me, a number I do not recognize and was only allowed to view the last 4 digits. Wisely Pay would not let me make changes to my account (email or phone number) without sending a text message code to that strange phone number. Once my initial log-in was used to sign up I was no longer allowed to sign in without using the code being sent to a number that isn't mine. Below I attached a screen grab.

There is no online portal for chat or written complaints to the company. Just a phone number with an offshore IT department. I called 6 (SIX) different times trying to get connected to an agent. Once they answered they said "How may I help you?" No name, or business stated. I said "Hi I would like to update my contact info for account verification." They hung up on me six different times immediately after I stated my request. Another Red Flag. At this point I am in tears left without an option to access my money. My solution was to pay 3% fee to via Venmo to send the balance to someone trusted and have it sent back to me to have it finally deposited. Leaving me with 17% of my income that was already taxed at 25%. Hence the tears.

My complaint is this. Why could I have not been sent a check? The time was taken to print and send me a paystub-- a check would have got me my money in a way I trusted and would have been faster. A check would have eliminated the cost of third party. I am greatly concerned that I am now at risk of yet another data breach by my social security number being given to a company with insecure credentials and business practices.

Time line of events:
3-6-23 Legitimate ATM withdrawal of $80.00.
3-8-23 Five text notifications, fraudulent ATM transactions totaling $680.00 from same ATM as above. I am exactly 67 miles away at home. I verify my debit card is in my possession. I immediately get on the phone with Wisely to dispute the charges. As expected, my card is locked. Two hours later I receive an email stating no fraudulent activity detected, final decision case closed. I'm back on the phone with Wisely, disputing their decision. I'm told they will send me forms explaining how they came to their conclusion and how to officially file an appeal.
3-8-23: I file a police report.
3-17-23: I receive paperwork for filing my appeal, giving me 10 days from 3-8-23 to submit my completed forms along with any documentation to support my claim. At least they gave me an email to send it to. *******@adp.com. Oh, they did not include any explanation why they refused to investigate.
3-17-23: Emailed my appeal with supporting information including police report and screen shots.
3-24-23: I receive four text alerts denying attempts for purchases on my locked card. I screen shot these notifications and immediately call Wisely to let them know whoever has my debit card number continues to try and use it. I'm told they won't investigate denied purchases. Not the point I tell them. I tried, unsuccessfully to get my point across that it wouldn't be me attempting to use a card I knew was locked. I inquire as to how goes the investigation. I'm told my case was closed again on the 15th. I ask for a supervisor. Supervisor, if she is one cannot explain why my case was closed two days before my 10 day window of rebuttal. I explain that I have now sent 5 emails with new information regarding my case to *******@adp.com. I have no clue if these emails go anywhere since I've never received a reply. I ask for a phone number for their fraud department. I'm told they will forward my case but she can't give me a phone number.
3-29-23: I print everything I have relating to my case and send it certified mail to the address provided.
I can't wait to see what happens next.

Terrible Bank very terrible please stay away from this Bank. They need to be dismantled with a hefty law suit.

I would start by giving a rating, but they don't have a 0 star. Never use this card, my wisely is the biggest joke of a debit card. They'll take your money with you not knowing it, then there's no one to reach out to, to complain. I recently used mine inside at a gas station to purchase 75 dollars worth of items and gas. It said declined due to insufficient funds, knowing I had money on my card I tried again and it went thru. I check my account balance, and they took out two 75 dollar purchases even tho it was declined. I did nothing wrong, it was the debit card company's fault, and I have no way of getting it back until atleast five business days. I finally was able to get a hold of someone with the number on the back of the card, who couldn't speak a lick of English, and they pretty much said, yea you're screwed if you don't have any more money, you're just going to have to go 5 business days without eating or getting any gas. They could careless. I had 3 dollars left on my card, I needed gas, So I go to the pump, out my card in to use my remaining 3 dollars for gas. And it said declined see cashier. I check my wisely account, and my account says -97.00. It took out 100 dollars again without a purchase. So here I sit with no gas, no money, no food, I have to go to work Monday and it's Saturday night. No idea what I'll do. But hey it's the my wisely you're screwed card, what should I expect? My 75 dollars was due to be back on my card in two days, but now I'll have to wait those two, then three more days for the 100 dollars to go back on there before I can get my 75 dollars back. Never use this card, they're a joke, they're fraud, they hold your money when it's their fault. If I could find someone in town I could talk to about this issue I would most definitely do that, and let me tell you, it would not end well. If you're messing with someone's money and livelihood you should expect the worse. I hope everyone who has anything to do with the my wisely card rots in hell. Have a great day.

$2000 was stolen from my account through an Allpoint ATM machine at Walgreens on Little York Road here in Houston, Texas.The Allpoint ATM machine was hacked and my stolen information was used to take money out of my account before I realized what was going on and called to cancel that account. The day I tried to withdraw money from the ATM at Walgreens, I saw a message on the machine's screen that the transaction could not be complete hence I did not get any money at that time. The next morning I see that $400 had been taken from my account. The hackers used the stolen information to take money from two CVS machines, Capital One and the mentioned Walgreens ATM.
They, Wisely, do not have anyway to get money out of your account except at ATM's and this has proven to be a major handicap. When I wrote to them explaining what happened they refused to do anything.
I am sure many people have taken to the cleaners using these Allpoint ATM machines. Never use Allpoint ATM machines because these machines have been hacked.
I can not understand how Wisely does not have a hand on how money is being stolen from ATM machines that you are required to use to withdraw money.

They are awful so not get this card. They don't deserve no $#*!ing stars if u ask me they are the worst

They make excuses and do not do their job and won't let you get your money. They keep saying wait 24 more hours after days and days pass.

THESE FOLKS WILL STEAL YOUR MONEY DO NOT BANK WITH THEM I REPEAT DO NOT BANK WITH THESE $#*!ES

BUNCH OF SCAMMERS AND THIEVES! I ADVISE NOBODY TO BANK WITH THESE MFS AND IM BOUT TO REPORT THIS PAGE!

This bank is trash and is horrible at business and customer service never use this bank if your company does change it asap they are trash

I only downloaded this app because I was forced to thru my job if I wanted to use our anytime pay option. Basically, I could use a percentage of my earned wages before payday. Like most people, I live paycheck to paycheck,I am a single parent and I needed access to my wages early. The only way to access my early wages was to transfer it to this wisely app, after that I always transfer from wisely to my cash app immediately. Unfortunately, I accidentally entered the wrong amount to transfer in my cash app account. No problem right? Wrong! A decent platform would just decline the charges if there were insufficient funds. Not wisely! They actually processed the transaction on their end while cash app declined the transaction. So I had no funds in my cash app and now a negative balance in my wisely account. I called multiple times, I messaged chat support multiple times and got absolutely no where. It was as if each and every representative read every response they had from a training manual for dummies! They all blamed cash app for their lack of intelligence and inability to do their job. Cash app was great! They got right to the point and sent me confirmation immediately that no charges transpired and that no charges were pending. Wisely insisted that cash app had the charges pending so they couldn't fix my balance until the pending charges were removed. Basically, I lost my access to my funds, have a negative balance and now I'm expected to wait almost a week to see my balance corrected. Customer support lied, they made me feel as tho I was speaking to a door knob. I've never seen such incompetence in my life! If you want to know that you can't trust your money will be available in your account, use wisely! If a mistake happens and you have days to weeks to wait to access your own hard earned money, use wisely! If you want to speak to mindless idiots, call wisely support! Do yourself a huge favor, do NOT use this app! It is a risk that I definitely would have taken if I knew anything like this would happen.

Worst customer service ever! I have money missing and no one even tries to help. SOS with EVERY call! 0 out of 10.

Don't even feel right giving them one star! Terrible customer service! Worse bank I've ever had to deal with! Do not recommend