WiselyReviews 275

Do not ever get a wisely card they will steal your money or freeze your account. I have sent in my documents and it is pass the days that they have to process it I hate this company so much I wouldn't even work for them nor a employer that offer wisely card a a form of direct deposit

POOR CUSTOMER SERVICE. REPRESENTATIVES ARE CARELESS & USELESS. THEY WITHHOLD YOUR MONEY WHEN ERRORS ARE MADE ON THEIR BEHALF! THE SERVICE IS DEPLORABLE AND SHOULD NOT BE RECOMMENDED TO ANYONE!

I have been using wisley for 2 months through my work, it's what my tips go on. I had fraud for over 700$ on my card and wisley would not give me back a dime. I called and called and called and there customer service is even worse then there company in general. Absolutely horrible company overall and 10/10 do not recommend. Stay away from this trash company. Wish I could click 0 stars

Not a way to start a business relationship. I received a notice from the Postal Service. My ADP envelope with my ADP card is at the Post Office. I went to the Post Office only to find that ADP sent my Wisely ADP card without enough postage. I had to paid 24 cents to get my card. I shutter to think how this is going to work when a company is two cheap to pay postage on a product that they receive payment for the customer using their product. The cost of postage should be part of the cost of doing business. It shows that Wisely by ADP does not have a strong business model and should be watched very closely. The "Fifth Third Bank" should be embarrassed to put out a product that they can't afford postage.

The card (company) claims getting paid early and that never happened. Also I've experienced being declined while there is a positive balance. Adios Wisely.

I have used my Exceed Money Network paycard to receive my tax refund via direct deposit for the
Last two years. Everything was exactly how it should have been, "smooth sailing", if the IRS said it was deposited
The money was available right then. But this year I decided to use my Wisely pay card
Huge mistake my refund was direct deposited yesterday and my Wisely cust
Service reps cant even see it as a pending deposit. I asked a supervisor how this
Could happen & he stated since its just a payroll card it takes longer for bigger deposits
To actually get to the account. Dont use it for tax refunds all it does is cause unnecessary stress.

I had 23 apple fraud transactions on my account and Wisely let all of them through and didnt stop any of them, i contacted them the day after i noticed and they told me it would be 90 days for me to get my money back, i then said okay fine, $400 i have to wait on, then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions i called about. Im am VEXED! And will never be using and other banks other than credit unions! They have a awful policy and i have 3 kids now have to wait 90 days for $400, i have spoken with 7 representatives and they all are awful hard to understand, and they are offshore, i asked to speak with a supervisor and have been hung up on 3 times. I am so angry i really don't understand how this can happen when my funds should be secured, and they weren't at all any other day i have ever had i was able to call and they put my funds back until the investigation is complete! Now im left hopeless until i get paid again and, when i called back the 5th time i believe they told me when i called the first time the representative only put 2 disputes on there im am OVER THIS COMPANY and the only reason i didnt close is because i have my tax check going into the account but as soon as i get that money out i will be closing my account!

Wow! Reading all the reviews and complaints. Why is this company not fined or shut down? Wisely Pay is horrible. Just got paid tonight waiting for pay because the system is down again. Don't even bother calling India Customer Service unless you want more stress. Service's like Wisley Pay are not needed, so many better options.

Called to ask why no money on card? Was crazy rude and rushed me off phone. Will find a new way to get paid.

I'm never using them again you put your money into savings and you only can put certain amount out even though it's your own money smh

This is. Absolutely the worst money app you can you if you have to just stay away from this app it is truly hopeless I really think this app should be discontinued in every way

They been giving me the run around, They sent me some papers to sign, then 6 weeks later they told me that my case is close, Some one stole my money and this stupid Company Wisely did not do a damn thing, I told them to give me a reason an explanation on your bull crap investigation, They still havent refund my money, they want me to write another dispute letter. I am going to the police and im going to re send these dummy's from wisely my police report with another dispute letter, When I had frad on my Mank of America, they refunded my money in 24 hours, I'm pretty sure Wiseley and Fifth Third has insurance., These two companies are terrible. No professionalism, They cant even tell me what they found in the investigation,, you know why because they didnt find a thing, not a damn thing, you all should be ashamed.of your self, both Fifth Third and wiseley are both Garbage and now its going on close to 2 months this happened on 12/29/22 where is my money Some one walked away wit $1500.00 of my money and I'm still disputing, Go figure,, This is not the last of me trust that,,,

Infuriating! They decline any purchase that come from out of state, even trusted online services (like my health insurance). They say they are fixing things but they don't. Their customer service constantly hangs up on you. DO NOT USE IF YOU WANT TO BE ABLE TO USE YOUR MONEY! These guys obviously don't understand contemporary banking. Zero stars is what they deserve. Booooooooo!

Where do I begin first off let's start with the ATM fees where they tell you that the all point was not in their Network which all points are their Network so it should be free at any all point that's one place they screw you next let's begin with customer service that can not speak a lick of English and will hang up on you when you're trying to get your money refunded for using a fifth third Bank ATM which says on their website is completely free but yet they charge you $350 and do not refund your money and hang up when you try to get your money third let's talk about when I went into a fifth third Bank to do an over-the-counter transaction and the fifth third bank manager absolutely did not claim my wisely and says they have no dealings with my wisely and you can use their ATM outside they will do no transactions over the counter no cash advance nothing of the sort so wisely is not only a liar their website is completely false they take your money whenever they feel like it and do not respond it hang up on you when you have a request to get your money back your hard-earned money that they take without any conscious whatsoever.

I only received my card Monday, January 30th, activated it January 31st, and today February 1,2023 I have a negative -$1,594.04 because someone in Minnesota used it to charge theater tickets! I live in Maryland, how does this happen and I have never even used to the card? I haven't even had my first payday yet. I'm calling ADP next, because this card is trash!

My account got hacked almost ninety days ago and still haven't resolved this so who is the thief well I don't know money got spent out of State in a grocery store five states from my residence I still haven't got my hard earned money back