Wix

They steal your money! We started a website and we're excited for the oportunity as a small veteran owned business. After a move because of getting re-stationed, we have tried uncussesfully to get bank accounts changed and to contact customer service. They are holding almost 7,000.00 of our customers money and we can not get hold of them to refund the money or get it deposited to fulfill our customers orders. Multiple attempts to get resolution since the beginning of July have fallen on deaf ears. Web hosting is great, but DO NOT use them for any financial transfers or website orders. They will not send you your money.

Are they for real?
Watch this company, they hold my full month payment for 3 weeks and all I could hear is the Wix payment compliance team who needs to do the checks and approve, I had to hold all my life and bills for almost the full month.
This is not the way you have to treat you clients after over 10 years using the platform.
Be aware they control your money do not use this company.
They have the costumer service attendants who will all say the same excuse and put the blame on the compliance team and tell you all WIX polices and no one will solve your problem.

This company is a SCAM be very careful!

Hope this will help people to avoid people struggling and suffering trying to get their own money paid.

On top of it they will charge to receive money from your clients and 'process' and pay me! What a joke please pass on this is a SCAM company

I have had a Wix website for about three years and had set up autopay through PayPal which was about $4.95 a month. On July 4th, 2024, in the dead of night, Wix and PayPal authorized a $756.00 payment through autopay with no notice and without my permission. This was money set aside to attend my father's funeral. It was such a shock, my world fell out from under me. I am a disabled woman and $756.00 is a lot of money for me.

If you can get through their AI Bots, it's almost impossible to reach someone to talk to. I finally had a "chat exchange" and was told that the $756.00 payment was "non-refundable" but, that they would "make an exception" for me.

I canceled my website and notified PayPal.

Needless to say, Wix has not refunded my money and say that PayPal is holding it up through their "investigation." In the mean time, PayPal has instructed me to work with Wix to resolve the issue.

Apparently, these two billion dollar companies really need my money as I struggle to get to California by August 3rd for my dad's funeral.

I'm pretty sure that Wix uses Bots, as one of their email responses to me in regards to the funeral was, "I'm sorry you are missing something." Either they are Bots, or they are completely heartless.

What a horrific, horrible experience. What a horrific company.

Do the math. If they do this to even a 1000 people in the dead of night, they are making a lot! Check your bank accounts, folks. Wix and PayPal should not be allowed anywhere near your money.

I generally use Wix because it was the first page I learned to use to make my website for free and I was very happy with it. But recently I was creating the site for one of my accounts and when the power to connect the domain appears, I get a pop up that says I can upgrade my plan or just buy the domain and connect it. Because it is cheaper and I only wanted the domain that is what I did and I bought it for 3 years, 75.75 dollars, and when I go to connect it I get another pop up that says that even if I have the domain the only way to connect it is by having the premium plan and that each plan comes with a year of free domain, so I lost 75 dollars and they forced me to end up using the annual plan anyway. This lack of clarity seems like a scam to me. The plans are overrated and the clarity of the page leaves much to be desired. Obviously no repairs and now I have to look for a new place since this one is a shame.

#1 it's very expensive. #2 there is no way to contact a living person for disputes. #3 they have gone out of their way to put as many barriers as possible to cancel your account. Dealing with Wix is a nightmare. Just don't sign up.

Please do not be swayed by the low entry price. This is the WORST website creation service available. I have been trying to get my PAID FOR business email going and they STOPPED IT BEFORE MY END OF PAID DATE.
I am done.

F#*K Wix,...they hosed us on an auto renew AND then because we cancelled, shut down our website BEFORE our current paid subscription ended!

Fortunately we screenshot our Chat (they dont offer a transcript at the end of Chat, how convenient for them), nothing but a run-around, thanks to our credit card company, who helped us.
Check other reviews, people are being taken advantage of when auto renew is selected. No offer of discount for new plan, just straight up full blown retail charge to your card with the response that they will "Review" if and how much of a refund, it could take 20 days.

Wix has become my preferred platform for building beautiful and functional websites, even with minimal technical skills. The platform's drag-and-drop editor, customizable templates, and extensive app marketplace make it easy to create a professional-looking website that reflects my brand and vision. I appreciate Wix's versatility and affordability, offering a range of plans to suit different needs and budgets. Moreover, the platform's SEO tools, mobile optimization features, and e-commerce capabilities ensure that my website is not only visually stunning but also easy to find and navigate. With Wix, I can build a website that stands out from the crowd and drives results for my business or personal project.

I have tried to use a paid Wix plan but there was nothing available that I could not do with a free plan. Either way, Wix will try to nickel-and-dime you to death with upgrades you don't want or need. Their idea of CS is to send you to pre-written FAQ pages rather than try to resolve an issue using an actual human being. But you can be damn sure they would be highly insulted if, instead of paying your invoice with actual currency, you gave them, instead, a block of text explaining what currency is. And the most consistent thing about this platform is it consistently gets very low marks from its own customers. That is the primary reason I have never spent a dime on a Wix paid plan. If they are not willing to provide the premium service they charge hundreds of dollars a year for, there is no point in paying for it.

Would not recommend Wix auto renew charges feature. Wix charged my credit card early before the current premium subscription was finished. Attempts to cancel auto renew before new subscription was due to start did not work. Requests for refunds were denied. Please be careful!

I have used WIX for years with no issue. Suddenly I see I am upgraded to premium, which I did not want, and am paying 4 times as much per month. I chatted with a CS agent who told me to cancel the premium, sign up again as basic, and request a refund. She ended the chat before I finished, after I asked how to resign up, and then the refund was denied. Beware of this company and their ability to suddenly upgrade you with no direct method of downgrading (per the CS representative) Looking for a new provider.

Stay far away from Wix. They will allow scammers to make purchases and still take their processing fees after the transactions are reversed due to the scammer using a stolen credit card. Wix makes you eat those fees and does nothing to protect their customers on their platform. Complete pile of crap.

I signed up for Wix solely to create a website with a Facebook Shop integration, a feature advertised on their platform. Imagine my disappointment when, after paying for a year-long subscription and launching my website, I discovered the Facebook Shop functionality would be discontinued in April! (I signed up at the end of March)

Wix failed to disclose this crucial information during the signup process. This feels like a bait-and-switch tactic. They happily took my money for a service they knew wouldn't be available for most of the subscription period.

Their suggestion of using unreliable third-party apps is not a solution. I expect a seamless integration, not a patchwork of untested workarounds.

Adding insult to injury, Wix denied my request for a refund on the remaining 11 months. This is outrageous! They essentially sold me a product they can't deliver and are refusing a refund only 18 days after the purchase.

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

They have just emailed me saying that their prices are increasing from £50.40 to £108! They are trying to justify this by saying that they have increased their storage and my website will no longer have 'wix' written at the top. Neither of these things I'm bothered about. Would strongly advise against using this company.

Now you can't get Wix support for free at all, even through chat. I pay hundreds of dollars fo premium plans and now they want $55 for the occasional support I need. I am thoroughly disgusted with their overall business model and I rue the day a "Consultant" convinced me to go with them. Another six months until my plan expires and i am gone.They will however be happy to keep the unused remainder of my other service payments. Don't ever pay for yearly, you can never change to monthly.

Terrible customer service. They offer no support other than AI chat. I signed up for services over 2 years ago. When my domain expired I no longer had access to my emails and my website. They just charged me $600 for a renewal. Of services I cannot use. A
They will not refund because it's a renewal. It's disgusting that they can do this and not offer any solution. The website itself was terrible. I want to speak to a person and I want my money back! 😡 If I could give negative stars I would.

Try to navigate their site and get a live person...it will take you forever to figure it out and that's after over an hour of trying on an iPhone only to realize that you have to be on a desktop. GD their service sucks!

I tried Wix to build a website, I was able to create a site; after many hours of work It looked ok. Then I realized it was down all the time. Almost every time I checked it was down. I didn't even try to get my money back I just stopped using it. I definitely will never get my time back! I forgot about them. Then I saw that one year later they took more money from my bank account! What? How can they do that? I never agreed to be billed yearly! It was a one time thing! I logged onto their site to try to get them to stop but there was no way! I contacted the bank and they said I would have to change my account number in order to stop them. They took money from my bank three times before they stopped. The only way to deal with the is to sue them but they are in Israel! I'm not traveling to the other side of the earth to sue. I'm just glad they stopped. They suck in so many ways!

I signed up for Wix for a small business I've been operating. I thought a website might help to bring in more customers and drive up revenues. I quickly discovered that as a non-techy person their platform is just too difficult to figure out. It would take too much time figuring out how to run their platform to make it worth while for me. I've been trying to cancel but of course there's no such thing as a 'cancel' option anywhere once you're signed up and they ignore messages asking to have your monthly subscription cancelled. The end result so far is they have not delivered a single dollar to my business but they have cost me $200 so far with no luck cancelling. I'm going to have to ask AmEx to block future charges from this company. Very disappointed -- don't recommend Wix at all.

I got suckered into paying before I could continue exploring the capabilities of this platform, due to the fact that I had a domain I needed to transfer over. Was unsuccessful in transferring the domain. And then ultimately I did not find their model as user friendly as other platforms. Could not find a customer service number anywhere to speak to a live representative for any of my problems. Finally found where I could request a refund only to receive an email shortly after stating it was denied, but did not offer a reason. Very disappointed with this company. Honestly, sqarespace is much better. I'm out hard earned money for nothing but I'll chalk it up to a blessing in disguise.

First of all, I've been using Wix for about two weeks to re-design this, my current website:
https://www.flightdeck1.com/ I should have the new one created with Wix live by March 8 or so. I started my business Flightdeck+Rogue Racing about 18 years ago. My company is the only attraction like it in the world, still. Our customers are tourists, local residents and businesses booking corporate private events. Since we opened I've created/designed our website and had an outside company do it 2 times. Our current website which was designed by a creative agency is OK, but it is very very difficult to make any edits and changes. So I finally got fed up and went back on the web to see what's out there for the DIY websites. I tried six different website builders in the last two months and settled on Wix which I used 7 years ago and it was meh. But the Wix today is volumes better than from back then. At least twice a day I'm blown away by what I'm able to do in creating a website and by the way, I'm no graphic designer. My plan is to create this and then find somebody on upwork or fiverr to go in to improve/polish it. I read a few of the 1 and 2 star reviews and I swear most of must be competitors, hiring people to write low reviews or they're just plain bots, In my humble opinion. (still a work in progess re: photos)

I suspect that experienced web designers can do a lot on this platform. However, for someone who knows a little bit trying to handle her own this was an absolute nightmare. So-called "experts" who return your phone calls know less than I do about web design and how the site works. I could never get registration forms or payment plans to work properly. I spent hours and days trying different people and different departments, and only one person actually seemed to be able to figure things out, but even his solution didn't fully work in practice. I finally gave up and got help to move everything over to another platform and I'm MUCH happier. Do not use this platform if you might need help from them making it work. If you are a self-sufficient coder, it is probably fine.