WomanWithin

My first order and everything I ordered was too big. Since I used paypal to buy I could not exchange. They charge $9.99 for mailing return back. Since I had 2 items that were no back order I was waiting and waiting for them to arrive to send back. As the 60 days return window was approaching I called about the back orders. It was then I learned that they had to be in their warehouse within 60 days. I sent them immediately back but in 5 days shipping they were not received in time. No refund. Then I had to pay 9.99 twice to return the other backorders. Never again! How can you expect to return items within 60 days when you don't have all the order in 60 days. Paying multiple return fees is ridiculous. Stay away!

I am currently having a horrible experience with the customer service reps.at Woman Within. I was very specific about when I needed my order to arrive and I was willing to pay for expedited delivery. The customer service representative assured me if I upgraded to the WW credit card and spent a little more I would still receive my expedited delivery with free shipping. It was a total Lie! As of today, no items have arrived... I called them and they're like "oh... the packages aren't even shipped out as of yet..." This is a disgraceful with no accountability on their part! Shame on you Woman Within! I was counting on these clothes to return to work next week! Now because of you're misinformation I have to scramble to gather outfits for next week. Again, shame on you Woman Within! Clothes definitely affect people's lives.

I ordered from here last January, I gained some weight after my surgery. I was so excited when I got their catalog in the mail. The clothes looked fantastic on the page. I noticed that they had all of the plus sized clothing modeled on thin women, but I figured I couldn't go wrong due to their product description. I spent about $200, and I ended up having to throw everything out within a month. Everything shrunk the first time I washed them. The fabric on their tees was rough and felt terrible against my skin. As a plus sized woman, I want clothes that feel good, fit well and will not shrink after my first use. One of the tunics I ordered was practically a half shirt when the washing machine was done with it!

I have ordered quite a few items from WW. I have been pleased with the quality of the items in most cases. Their sizing chart is good. Returns and refunds have been quite acceptable. I will continue to purchase from this website.

I tried to call and resolve a billing problem, they were billing me for items I bought. But they had set two accounts and my items were on both. I didn't know about the two accounts so I was using my online banking to pay on one account I owed. But didn't pay anything on the duplicate account. When I called I had a hard time getting him to understand that there were two accounts, once he realised there were two accounts he still wanted me to pay the fees for late and non-payments. He said I had to pay the whole fee amount six months worth. I told him I was going to pay off the good and original contract and take my business elsewhere.
Got a email wanting to know why I closed my account, when they found out about the situation, they reimbursed me my payoff amount and said I had a zero balance and my account was still opened.

I do like some the products from this company. This week I received a pair of pants that were torn. I called customer service and in order to exchange the pants, I would have to pay shipping charges as if it were a new order. I am done with this company. Amazon would have told me to dispose of the torn garment and they would have sent a replacement free of charge.

I placed an order in early June and received three of 7 items. Two of the items had to be returned because they were HUGE (I ordered using their fit measurements on their site). It took over a week for the items to be received by Woman Within, and according to customer service they haven't been processed... okay. Now the worst of it, I called and also inquired about the other items I ordered and have not received, "they'll be coming 'sometime' in July" was the response. It's the middle of July now, so I am not holding my breath on when my shipment will arrive. Sooooo, it will possibly take over a month and a half to receive my original items, and they couldn't even tell me when I can expect my exchanges for my returns. Don't order from WW if you are in a hurry.

I give these people at woman within a zero rating if i could go lower i would. Don't waste your time or money on these scam artists. They charge you twice on your credit card for the same top and refuse to admit it. It took them over a month to send me one top. I called them repeatedly trying to find out some information and kept getting the runaround. I told them i wanted a date when it would be shipped out or i would take further action... they finally gave me a shipping date and it was sent out, but charged me twice, once while it was processing, and second time when it shipped out. I thought jms was a bad clothing site, but i think this overrides them.

Ordered back on April 9th. Still waiting on two items that their site says are "In Stock". Spoke to customer service and was given run around and told over and over it was, "Processing". After voicing my frustrations on May 12th, they told me it would ship in 7-10 business days since the order was in the warehouse. So basically from what I was told they are getting so many orders they are taking two months to process them and upwards of two weeks to ship. Well I never received a single email in regards to a delay. Of course I am writing this on the 12th so still don't know if I will get it in two weeks. Most likely going to cancel the order since I was offered nothing for my trouble and time spent chasing this down.

I was on hold for 2 hours not allowing me to use my Customer Promo code or my reward promo. They deleted my order and than did not go back to my original order making sure it was correct. When I asked for a supervisor I was told they were on the phone. I was the. Transferred to customer service and I'm still holding. This is the worst customer service I have ever experienced. Still
Holding and no confirmation or resolution at this point after being on the phone for over two hours!

Still waiting for order to ship, has not even shipped! And still refuses to cancel order! Will never order from them again and order will be retired if it ever shows up. Had to buy clothes else where for my trip..

I ordered the same-shirts I ordered 2 years ago. This years-shirts are cheaper and smaller in size. Twice I ordered I received the wrong items. First time was a bra when ordered a tank top. Second time were shorts when order a blouse. They would not send me the items I ordered until they received the items back. When I asked to speak to someone higher up they told me there was no one. I emailed a complaint to the company and never received a response back. I will not order from them again.

I bought some items, returned them and Woman Within says they never got the return. I have an email where they say they got the items back. I bought them on 6/1, returned was received on 7/8 but for some reason they cannot find the information. I will never buy anything from Woman Within again.

My wife ordered 3 tops from Woman Within. Their customer service was terrible. They confused my wife when they offered their credit card through Comenity Bank. My wife gave her husband's social security number with her name. Therefore after doing a lot of research we received a letter indicating the Equifax rejected our application. The pattern letter did not indicate that. We had to spend $14.00 dollars to wirite a letter to Comenity Bank and Woman Within headquarters demanding a correction.

Woman Within has always shipped promptly for me and their clothing is great value. I've never needed to return anything. I do wish more of their styles came in Petite so dresss aren't so long on me. I have to wear them as a maxi or have them cut and hemmed.

I placed an order and they 100 percent sent me the wrong item. I called and they tried to tell me I had to pay again for the item they sent wrong. Also I could pay $9 in shipping ect they were unfriendly unmovable and unhelpful. I will never do business with them again.

I placed an order, and four hours later was calling to see why I did not get my free shipping as advertised on the catalogue. I made a separate entry here on that issue. The prompter asks if this is a new order or an order I already placed. I chose the second one. It asks for your confirmation number. I gave it to them. It had no record of my order. Then it asked for my phone number, but still said they had no record of the order. It kept sending me in a circle, and I got nowhere. Why did they not have this information? My phone number is the same for 30 years, and is a landline. Big hassle.

I have purchased from them and so far everything worked out just fine. I don't have anything to complain about. Yhey took my order and sent it out on time and it was delivered in good condition.

A happy and satisfied customer

I will never in life order again from this company. I ordered my mom a coat for Christmas and did not recv it til after Christmas, strike 1. Then I had to do an exchange because it was too small, so I filled out the form that came with the coat for a smooth transaction, strike 2. It is now Feb 27th and i have no coat, called and they stated the coat was no longer in stock! I had no correspondence from this company throughout unless I called them and each time i gave them a corrected email that they could never get right! I am far from prejudice but I hate the idea of outsourcing calls to a company out of the country, you live in India we dont even speak the same language and yet you are going to take my order and provide customer service. They dont have to worry about me ever ordering even a sock from them!

"designed with the needs of plus size women in mind." is what they say on their site. They make it seem like it's for plus size women like me, with heavy feet, plus sized figure. BUT it's NOT. Their stuff runs sooo small. Their stuff is for thin plus size models, you know the ones that are considered plus sized but they're really just normal to us every day people. Even the models they advertise on their site wearing their products are not plus sized. I bought sandal heels that are sized 12 WW. And it fit more like a size 8, normal, no width at all. That's my usual size and it didn't fit. I didn't take it back, it's just sitting in my closet collecting dust. I've never seen a size 12 Wide Width that small. Never again!

ALWAYS call in and order because if you do it online, put coupon code in box hit apply it doesnt apply it! I just talked to someone from women within and they said they cant give me the discount! It happeded twice now! No longer a customer!

Search capabilities are limited, vague and inaccurate on their site. I was on their site for several hours trying to find a similar item to something I had purchased previously- with no success. I called to ask for assistance and they told me to go to the website. I said I had. I asked for him to transfer me to a supervisor he said please call back. I figured that he didn't want to get in trouble. I called back, got a supervisor, and she said unless she could see the item she cant help me. I said can I send you a picture of the item? She says no we don't have that capability I suggest you go look at the website

Today is the 1st of June, my order was placed the 19th of May. My order has still not shipped. I wanted to cancel my order. Once you place an order your order goes into "In Process) status. All three people I talked to said it could not be cancelled because it was "In Process." It's been in that status since day 1. So you cannot cancel and order. Back up of orders is what all three claim. I had to continually request to be bumped up to someone in status. Of the three people I spoke to, two definitely did not have a good grasp of the English language, and the third one claimed to be an American in El Paso. Now, I have to wait to get a phone call back from someone higher up. The numbers and ways to talk to someone are part of a great search on line. This has happened before as I have ordered before. I do not care now if I go naked, I will not order from them again. Hello... Huntsville Tent and Awning, here I come!