WomanWithin has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 1943rd among Women's Clothing sites.
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I always loved the clothing line. Hut the cost had tripled. I used to get flannels and tops about 24 dollars. But with prices now it 50 dollars with a discount and you cant use your Coupon with it. But then I get a Coupon in mail it had requirements and I use it right away and it's no good even if I call they say no. I tell them it is way before the date of expiration. It does not go says invalid. Clothing is now over 24.99 sometimes in the fifties. With 10.00 or more shipping with 1 shirt. I've decided to shop local kohl's or other places and lose weight. It's a great incentive to not have to shop big sizes. That way I save money.
This is actually 1 of 16 'companies' owned by Full Beauty Brands LLC. I've been buying from them for over 10 years now. The prices can be quite reasonable but it's hit or miss whether you get good quality clothing. Their track, when you order, is abysmal. You'll get an email link to check your order status and there will be nothing there. Make sure you're logged in and click order history, nothing. That's always been a problem for them.
Send you wrong orders then you have to pay to ship it back even your tracking says they recieved package back still no refund cus they claim didnt get it meanwhile had reordered product again. Waited almost a month for that order to be shipped day suppose to be delivered never showed called cust service"which is a joke 3 hr wait" to be told it was delivered and that they would track it and get back to me no refund offered cuz they said they delivered it so i have to wait for them to find it before i will be offered a refund cant get a call back from corporate cant talk to anyone but the customer people over seas. Dont order from this company. They are a rip off my next call is to better business
Tip for consumers:
Not a reliable company scam company
Products used:
Clothes
Date of experience: June 14, 2021
I purchased 5 items and paid additional for "Super Fast Shipping". One of the items was incorrect. Customer service would not honor expediting the correct one to me. Not my fault they sent me the wrong item. I paid 29.98 for shipping to insure I received my items before I left for a trip. They then advised me a replacement would not be shipped until I sent them back the incorrect item, and it would be several weeks once received to get the correct item to me. No courtesy that I paid for expedited shipping. Correct customer service would be to apologize, and send me the correct shirt honoring the expedited shipping I paid for. Speaking to a "manager" was just a joke. Every sentence was like groundhog day, she couldn't even remember what we were talking about. I work in a call center and was appalled by how this one operates.
Products used:
Clothes
Date of experience: May 17, 2022
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Woman Within clothing has a good selection even though I believe their prices are a bit high. It is simple to return merchandise if you are not satisfied for any reason.
Date of experience: May 13, 2015
Okay been within customer for probably over 25 years hardly ever ever send things back but I needed to this time send a pair of shoes three pairs of pants and a tea with two return orders charge me 1099 for using their label I called to say hey what's going on I've never knew about this and they proceeded to tell me yes it's in the fine print so I said come on I hardly ever return anything I got no help so I asked if this was being recorded told him just to take my name off their mailing list I didn't need to use within any longer as a customer for over 25 years whoever I was talking to hung up on me when I asked if this is being recorded so I'm not a happy camper
Date of experience: April 24, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I just like to look through the catalog to see if they have some interesting clothing that the customers may be interested in and including bras for big chested woman.
Date of experience: August 14, 2020
Long time shopper great prices Good quality clothes and always have my size. I highly recommend this company to anyone who wants to look good at a reasonable price.
Date of experience: December 23, 2017
I order a lot from woman within have very nice clothes, I always get my merchandise with in 7 days, most of the time things are in stock. They have any thing your looking for.
Date of experience: December 15, 2017
I love their sweatshirt robes - most comfy things I have ever owned and a perfect fit. However some of the other things I've ordered actually run a little too roomy - unlike Hanes which is skimpy.
Date of experience: March 12, 2015
I'm so frustrated & disappointed with my experience with this company. The customer service seems to lack ability in helping people correctly. Today was the last straw. I made a complaint but may have fallen on deaf ears. I ordered a large order pecifically using my gift cards since you can't get refunds. I missed the fine point regarding that. So I get the bill trying to get it straightedge out that my gift cards weren't used, not my fault! No one can go & apply it now so basically I have to pay the bill, return the items when I get them & start all over with additional gift cards to use. How can you rely on customer service after going thru numerous people last week & this week! I wouldn't haven't a star at all if it wasn't for one young man!
Tip for consumers:
Dont
Products used:
None
Date of experience: January 6, 2022
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
For casual dressing at affordable prices, woman Within is a great for the plus size shopper. They now offer free returns which makes shopping very affordable and convenient.
Date of experience: February 17, 2017
I see all of these bad reviews and can't understand why. I have had nothing but success when placing an order. They even sent a holiday card with $50 off $100 or $100 off $200. I love this company!
Tip for consumers:
I would have to say that making the size info on a product a bit more uniform and easier to read, other than that, I wouldn't change anything.
Products used:
I have bought shirts and pants as well as quite a few loungeware.
Date of experience: December 7, 2022
I have ordered from Woman Within for probably over 20 years now. I haven't stopped using them entirely, I still love their jeans & leggings.
BUT THE TOPS ARE SUCH POOR QUALITY NOW, I've stopped buying tops from them. Paper thin material, just what you want to accent your "extra" tummy.
They ship pretty quickly & have been good about returns. But the poor quality tops have really made me look elsewhere to buy my clothing online.
Date of experience: January 11, 2018
Hi Pam, we're very sorry for the frustration. We appreciate your feedback regarding our tops and I'll be sure to share your concerns and feedback with our team.
Like to check out Woman Within quite a bit they have great sales really nice plus size clothing never a problem with delivery or packaging or anything one of my number one stores
Date of experience: November 10, 2017
Questionable sizing. Pictures look great, price great, but I usually have to send back half the items ordered because the size isn't right. They always run big.
Date of experience: March 13, 2017
I feel bad for those who had a bad experience(s) with 'Woman Within'.
I recently ordered 2 tunic-tops on clearance, and this included a free 50"x60" cotton throw-quilt.
As one lady pointed out here, the material is not quite as quality as Roamans - which I've ordered similar tops from and they are softer, printed t-shirt-like material.
WW tunics are a little 'stiffer' printed material. I'm thinking they will soften up after a few washings? I ordered XL and both tops are a little big! Another slight difference from Roamans - their XL tunics fit just right. WW XL seems more like XXL - but again I'm ok with that.
I never put my tunics in the dryer - but I might do a little test to see if my WW tunics will shrink a tad. No biggie. Better loose than too tight!
I love the prints on both the tops I got, and the quilt is VERY nice! It's just a thin little lap quilt, perfect for a spring or fall day. It's very soft & would make a perfect little baby quilt!
The items came within about 3 days of ordering them!
I was so surprised how quickly they arrived!
And I really got a great deal - all 3 items for just over $40!
I've attached a 'collage' photo showing the items I got.
Date of experience: September 14, 2019
I made an order on May 16th and still haven't received my order. I was told I couldn't cancel even though it claims on my shipping details it is processing. I'm so frustrated at this point. Their customer service is out of the Philippines, which explains why it is difficult to speak to someone when the phone conversation is getting cut off. DO NOT ORDER FROM THEM. I ordered their products from Amazon and for some reason I had no issue but Amazon backs their customers.
Date of experience: June 2, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
I order stuff then paid it off and still chargeing 2.$ my mom has order too and still getting charges and it's been paid off and just try to get a live person you have to get up at 5 am and be on for 5hr or mor to try to get it sorted then they say no charge then you get a mothere bill for 6$ hello what are they doing this is the worst place to get stuff no more for use done with them not a happy person at all
Tip for consumers:
If they would get people write and be able to talk to a human write away on your bill and not keep sending you owe
Products used:
Shirts and pants
Date of experience: July 25, 2022
This is a good place to shop if you don't mind waiting for them to get your order processed and then actually mail it out. I have learned not to expect an order within a week,
Date of experience: December 30, 2016
Many of their items are pricey to begin with (Macy's is less expensive)
But they entice you with flash items across the bottom of the screen with very low sale prices, but when you click on the item, actual prices are higher and/or the item is not available in any size/color combination at all.
The "buy one get one free, no coupon or code needed" is not real. I put 2 dresses (same dress, 2 colors) from that BOGO category in my cart.
Discount?
Nope, full price for both dresses all the way thru the checkout process.
Ditto some clearance items in my cart, once they were in the cart they showed higher priced than the price shown when I clicked on "add to cart".
I have bought from woman few years ago - it is not the same now.
No customer service, no way to contact via phone or chat.
So I emptied my online cart and signed out
Very very very frustrated and disappointed with their deceptive pricing gambit.
Because I had clicked on WW before, WW now pops up frequently in ads when I am online - always with super low priced items that are basically fictitious or items that are completely sold out - but those same items keep appearing in pop up ads for weeks.
Below is a screen shot of the bogo sale, and the items in my cart at checkout - both still full price
I had about 10 items - all but 2 were higher priced once they went in the cart - I gave up in frustration. Emptied the cart Signed out.
Tip for consumers:
Buyer beware
Check prices
Check item reviews
Check descriptions carefully
What looked like a summery crinkle cotton dress turned out to be polyester - not a breathable hot summer day fabric - glad I read the reviews
Products used:
None
Date of experience: February 18, 2022
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
I do not have any problem with their clothing quality. That is just amazing and their shipping system is very fast. I received my order even a day before the deadline.
Date of experience: August 3, 2016
WATCH YOUR CART CAREFULLY THE PRICES TEND TO CHANGE ON YOU WITHOUT ANY NOTICE. PLUS IF YOU APPLY FOR THEIR CREDIT CARD AND ARE SUPPOSED TO GET A $20 SAVINGS AND YOUR CREDIT IS PRE APPROVED, THE SAVINGS DOES NOT, I REPEAT DOES NOT, SHOW UP UPON CHECKOUT. YOUR CREDIT THOUGH PRE-APPROVED IS STILL WAITING APPROVAL SO IT'S NOT GOING TO GO TOWARDS THIS PURCHASE. THESE FOLKS ARE CROOKS
Date of experience: July 23, 2020
Hello Joanne, my name is Corinne; I am a Customer Service Specialist. I'm very sorry for the frustration. We offer daily sales, prices in the shopping bag will change accordingly. For the credit card offer, $10 will be applied to the order once placed, and you'll receive a $10 coupon on your first billing statement to redeem on a future order.
I have been wearing these pants (7- Day Knit) for a couple of years and was very happy with them. Due to illness I have lost a lot of weight. Each time I ordered a smaller size the length was fine until a couple of months ago. I now need a 14/16 M-petite. Suddenly the petites are too long by at least two inches. The inseam of the petite used to be 26" - I know this as I measured a couple of my larger size pants. "No" this is not due to shrinkage as I have washed a pair of the newer pants and they are still 28", before and after washing. I have called the company, and I understand that due to illness my I am past the return date. But they keep reading off a script and I get nowhere. No matter what I said she kept giving the same response - word for word. I will either have to have them shortened or donate them. I haven't checked the length of my capris yet but I will before or if I order. One of the CSRs blamed me for them getting longer because I washed them - following instructions - without trying them on first. They will not admit they have changed the length, and I do not have an old catalogs. I am 5'3" and I have not shrunk two inches. If you order these pants, try them on immediately so you can send them back if necessary. I also have one pair that is not only too long but the waist is so tight I cannot wear them even if they were not too long.
Tip for consumers:
My first time so I have no answer at this time.
Products used:
Blouses, loungers
Date of experience: April 30, 2023
I ordered a pair of jeans and they were back ordered for a month. When they arrived, they were covered in wrinkles, the color was a faded, dingy black and the sizing was way off. I could have pulled them to my chin and the length would still been off. Ha! I contacted online chat. I explained my experience, requested a courtesy credit. The pants were only $24.00. The Representative had zero customer service skills. She said, I will send you a return label. I don't have access to print the label and who has time to go thru this long return process?! I contacted Woman Within via Facebook. I explained the situation, again. Same responses. We do not offer Courtesy Credits. On both interactions with Customer Service, they made zero attempts to retain my business or rectify the situation. I waited a month for my jeans and have never made a complaint and this was my treatment for being a loyal customer?! I requested to be removed from their mailing list and future emails. I will NEVER order from this company, again!
Date of experience: October 31, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
I wanted to return boots. But they didn't send a packing slip so I had to call and get one. It took 45 minutes and 3 phone transfers. I will never order from them again.
Date of experience: October 22, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience and will strive to do better.
Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.