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    WomanWithin

WomanWithin

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Overview

WomanWithin has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 1943rd among Women's Clothing sites.

  • Service
    277
  • Value
    244
  • Shipping
    263
  • Returns
    222
  • Quality
    222

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
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61
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How would you rate WomanWithin?
Top Positive Review

“Price of clothing and shipping”

Donna K.
7/30/23

I always loved the clothing line. Hut the cost had tripled. I used to get flannels and tops about 24 dollars. But with prices now it 50 dollars with a discount and you cant use your Coupon with it. But then I get a Coupon in mail it had requirements and I use it right away and it's no good even if I call they say no. I tell them it is way before the date of expiration. It does not go says invalid. Clothing is now over 24.99 sometimes in the fifties. With 10.00 or more shipping with 1 shirt. I've decided to shop local kohl's or other places and lose weight. It's a great incentive to not have to shop big sizes. That way I save money.

Date of experience: 7/30/23
See positive reviews
Top Critical Review

“They're not terrible but not great either.”

Tina G.
10/16/24

This is actually 1 of 16 'companies' owned by Full Beauty Brands LLC. I've been buying from them for over 10 years now. The prices can be quite reasonable but it's hit or miss whether you get good quality clothing. Their track, when you order, is abysmal. You'll get an email link to check your order status and there will be nothing there. Make sure you're logged in and click order history, nothing. That's always been a problem for them.

Date of experience: 10/16/24
See critical reviews

Reviews (781)

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Reviews that mention popular keywords

credit card (72) gift card (41) customer service (256) return label (16) rewards program (13)
Thumbnail of user lauras3028
Colorado
2 reviews
9 helpful votes
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March 28th, 2023

They have been charging me for a monthly membership fee of $16.95 for FOUR months that I didn't sign up for. Sometimes their clothes are okay, but the shipping fees are outrageous. So sick of this company!

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2023

Thumbnail of user cholcomb
Michigan
1 review
5 helpful votes
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October 28th, 2023

They are really slick with all their fees. Avoid this card at all costs! The products are sub-par with many items. Sizing is not true. Then you will also get charged for a return unless you do credit back with them.

Date of experience: October 28, 2023

Thumbnail of user deannaa186
Missouri
1 review
1 helpful vote
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January 30th, 2024

These people are awful. They change the price from what is online. My dress is 84.99 and you click on it and they raised it to 129.00. Customer service is awful. I put a picture down there than once you click on those the price raises. And then it would've cost me $35 just to have my dress shipped to me that's ridiculous. Definitely going somewhere else

Tip for consumers:
You guys can’t raise the prices, your thieves, and scammers, and who would pay $35 to have something shipped

Products used:
I did not buy anything I’m not paying $35 to have a dress shipped to me

Date of experience: January 30, 2024

Thumbnail of user karah208
Ohio
1 review
7 helpful votes
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October 4th, 2023

I placed one order in April of 2022 and just found out they've been charging my credit through September 2023 $16.95 for a rewards program I NEVER signed up for. I didn't even like the ONE order I placed and returned it. This is fraud. Don't ever buy from this company unless you want bogus monthly charges on your credit card they won't refund.

Date of experience: October 4, 2023

Thumbnail of user larrya234
Oklahoma
17 reviews
10 helpful votes
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December 19th, 2023

Purchased 2 pair of jeans. Ordered my normal size. Both pairs had the size I ordered on them, but were WAY to BIG. I returned the jeans. WomanWithin charged 17$ for sending me the jeans, which I knew the charge when ordered. However, on the return, they deducted 11$ from my refund to cover return shipping. So, in short, cost 28$ to try on 2 pair of jeans.

Tip for consumers:
Will not purchase from this company again.

Products used:
2 items ordered. Their size did not fit. 2 items returned. Paid shipping both ways totaling 28$.

Date of experience: December 19, 2023

Thumbnail of user lorrainem639
Michigan
1 review
1 helpful vote
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August 7th, 2023

Very disappointed. Pajama pants literally shredded. Thin material. The prices are out of control and all material seems to be cheap. I cannot add a photo because I threw the dang pants out! I ordered on line so if they need proof, they can check my purchases.

Date of experience: August 7, 2023

Thumbnail of user susanc3881
Washington
1 review
2 helpful votes
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February 21st, 2023

I tried to re-turn an item and after being told I had to pay $10.99 to get my money back I decided to re-order the item but was never given a credit so I ended up paying twice for it. Will never buy from any catalog associated with Woman Within.

Date of experience: February 21, 2023

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Susan. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your order number and billing zip code. We will be glad to check on the return.

Thank you
Woman Within Customer Service

Thumbnail of user sarahg1848
New York
1 review
2 helpful votes
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February 23rd, 2023

I ordered a skirt. When I washed it (according to the washing instructions), it shrunk unevenly, so the hem was about 6 inches shorter in some areas than others. I returned it, and they refused to refund my purchase because I had washed it. I disputed it with my credit card company, and the credit card company gave me the money back. However, I just received a letter from a collection agency about this, so I guess they haven't given up, and now plan to ruin my credit rating instead of admitting that they sold a defective item.

I am so annoyed with how they acted that I have stopped ordering anything from not only Woman Within, but also all of the other catalogs from the same family of brands. I expect the companies I deal with to behave more responsibly. Selling defective merchandise is NOT ok, and expecting the customer to take the loss is even worse!

Service
Value
Shipping
Returns
Quality

Date of experience: February 23, 2023

Thumbnail of user louisav15
California
1 review
1 helpful vote
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April 18th, 2023

Reconsider ordering from these crooks. I placed an order in October and returned it. They credited my account but refuse to refund the whole amount. They want me to pay 10.99 for returning it. So now their bank is sending me a bill for 228.00. I call the bank and they don't know anything about it. I call woman within and they say there is nothing they can do about it. The quality of their product was less than satisfactory so I sent it back. Now I am dealing with this bill. Save yourself the headache and avoid this company.

Tip for consumers:
Don't order from this company. Save your time. The quality is poor.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: April 18, 2023

Thumbnail of user pvelden73
Virginia
1 review
1 helpful vote
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January 17th, 2024

Placed a few orders, credit ran, go online nothing in order history…call customer service get a foreign rep likely India who says she can't check orders site is down and it has been for awhile. Company is shady and overcharges for shipping.

Tip for consumers:
Don’t shop here

Service
Value
Shipping
Returns
Quality

Date of experience: January 17, 2024

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Thank you for your inquiry. At Woman Within, we are committed to enhancing your shopping experience. To achieve this goal, we'll be upgrading our systems from January 12th to January 19th, 2024. During this period, there will be a temporary delay in the processing and shipping of orders, with after-purchase services like order status, shipment tracking information, and all Member Reward information being temporarily unavailable.

We understand the inconvenience this may cause and genuinely appreciate your patience and understanding throughout this upgrade process. Rest assured, all adjustments, order details, and Member Rewards information will resume on January 19th. We eagerly anticipate delivering an even better shopping experience once these enhancements are complete.

We're sorry for the inconvenience this has caused.

Sincerely,
Woman Within Customer Service

Thumbnail of user susanp2879
Pennsylvania
1 review
1 helpful vote
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April 20th, 2023

They charge horrendous shipping rates (free would be great) and had a horrible experiences with trying to return items, even saying that they weren't returned or lost. Considering ending my relationship with them even though I have been a customer for some time.

Date of experience: April 20, 2023

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Susan. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your email, the order number, and your billing zip code. We will be glad to further assist you.

Thank you
Woman Within Customer Service

Thumbnail of user tinkerb33
Florida
1 review
1 helpful vote
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August 10th, 2023

I was charged $16.95 for a membership that I never joined. The quality of the t-shirts that ordered was very bad, so I returned them. They gave me a store gift card instead of a credit card refund. After much persistence on my part, I finally got the proper refunds. However, due their underhanded business practices, I would NEVER purchase from them again.

Tip for consumers:
Full refund was received after the company tried scamming me with an unauthorized membership fee and a gift card for my return, instead of a credit card return.

Service
Value
Shipping
Returns
Quality

Date of experience: August 10, 2023

Thumbnail of user deeb420
Indiana
1 review
4 helpful votes
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February 15th, 2023

I wouldn't waste my time ordering from this company unless you are a million percent right about your size because woman with does not give you a full refund. They take off the shipping & handling which they happen to forget until you start trying to figure out where the money went & why. Nothing but a bunch of crooks.

Date of experience: February 15, 2023

Thumbnail of user nicolel1757
North Carolina
1 review
1 helpful vote
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June 16th, 2023

I never leave reviews so that should tell you something. If I could give this place negative starts I would. I placed an order online and used a 50% site code that did not stay in my cart when purchased. Customer service was terrible and couldn't offer me any options except to reorder it again, and hope the code went through on their busted website. Then I would need to return the previous items I order with a $7 dollar return fee. They also were not willing to wave the $26 dollar shipping on the new order. Like previous people said they are a bunch of crooks. If 50% is advertised on your website and I purchase through there and the website fails to give me my code you should just be able to refund me the 50% not have to jump through hoops and pay and additional $40 dollars to get it. I am beyond frustrated with the terrible customer service of this place and I will leave a review in any spot I can find.

Service
Value

Date of experience: June 16, 2023

Thumbnail of user kathym2074
Virginia
1 review
1 helpful vote
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April 30th, 2023

My items were supposedly shipped on 4/5/2023. Order Number: *******4443
Order Date: 04/04/2023. Never received even after I inquired after two weeks. I was emailed that items were returned for refund on 4/26/2023. No explanation given.

Service
Shipping
Returns

Date of experience: April 30, 2023

Thumbnail of user gloknipp
Maine
1 review
4 helpful votes
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August 8th, 2023

This company only issues gift certificates for items that are returned, however the certificates expires in 3 months... Why? If I don't want an item credit my account. Don't force an expiration date. I shouldn't be made to spend my money with this company if it was something that I didn't want and can find elsewhere. Also payments on your account can not be made with debit cards
How greedy and unsatisfactory!
I gave a one star rating because I had too but it's really a ZERO

Date of experience: August 8, 2023

Thumbnail of user connied532
Kentucky
1 review
1 helpful vote
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May 8th, 2023

I order a shirt and sweater three weeks ago. It never came. They said I didn't order it. So I called my credit care company and they said I had a balance of $61.59. I paid that much extra on my card statement I was getting ready to mail in so it would be paid.
Also, I place orders within a couple of days of getting the catalog and there is always things they don't have. Then why put them in your book to sell? I am getting very tired of this company!

Value
Shipping
Returns
Quality

Date of experience: May 8, 2023

Thumbnail of user susant2741
Virginia
1 review
1 helpful vote
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August 8th, 2023

I ordered a pair of jogging pants and a tee shirt 7-22-23. Was emailed back confirmation number, and all shipping info and credit card information what I bought complete order,it's now 8-8-23. Have not heard anything. I just got off the phone with them there is no such order. They have no information about my order. Said there was no ordered made yet Iam reading to get my copy that they emailed me. I have ordered quite a few things from them in the past. But as of this summer most things we sent back. Then you get a credit but never information on how much you get back and not emailed a credit voucher.

Service
Shipping
Returns

Date of experience: August 8, 2023

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Susan. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, your email, and your billing zip code. We will be glad to further assist you.

Sincerely
Woman Within Customer Service

Thumbnail of user deedclemons
Rhode Island
1 review
0 helpful votes
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April 16th, 2023

This catalog is supposed to be designed for women of a certain age but it doesn't take into account that women of a certain age are women of a certain age. Instead of just being able to go on and get what is seemingly decent clothing, what you get is pushed and pulled around by what seems like great deals but only if you "join their clubs". My mom asked me to place an order for her because her email was constantly flooded from them, they make it super difficult to return anything, their customer service is subpar probably outsourced which isn't always a bad thing but in this case it is. Very very difficult to deal with unfortunately.

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2023

Thumbnail of user pjp64
Washington
3 reviews
5 helpful votes
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April 23rd, 2023

Placed an order from this company totaling $25.73. Then had to return it. I chose a gift card so I wouldn't be charged a restock fee. Since I did not receive a gift card in the mail or by email, I figured it would be store credit on my account. When it came time to order and use my credit, there was none to be found. They stated once they issue the gift card and 90 days have passed, the gift card number "disappears' and they no longer have record of any credit. Doesn't matter if you never received the gift card. They conveniently do not add it onto your account for later use. I did not know this. So I am out $25.73 and Women Within has the shirt I returned. What a shady way to do business! The representative was very rude and stated that they did not keep my money, it is floating in space somewhere!

Tip for consumers:
Overall customer service and return policy is 1star.

Products used:
Shirt.

Date of experience: April 23, 2023

Thumbnail of user geniet6
New York
1 review
2 helpful votes
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August 6th, 2023

I paid $154.00 for an order of four pair of pants and returned them to exchange the size. I didn't get the exchange order nor did I receive a refund. Their excuse was that it takes two weeks to process an order and it has been three months. I have been a customer for years and their prices have gone up while the material quality has gon down. You can see through the material. Time to find a new clothing company.

Tip for consumers:
Did not know about a return fee. The customer service has gotten poor and the material is thin. Quality went down hill on most things and I was a customer for years.

Products used:
On return order not refunded, none

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2023

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Genie. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, your order number, and your billing zip code. We will be glad to further assist you.

Sincerely
Woman Within Customer Service

Thumbnail of user meltonmom4iowa
Iowa
1 review
5 helpful votes
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October 5th, 2023

Womanwithin artificially lowers the prices of the merchandise and then adds their overhead costs to the shipping and handling fees. I was going to order 3 pieces of clothing totally $82, and then I got to shipping and the lowest charge for standard shipping was $21! 25% of my order total. I abandoned my cart. I found it just disgusting. Judging by the other reviews, I'm not alone.

Products used:
Didn’t place order due to inflated shipping and handling fees.

Service
Shipping

Date of experience: October 5, 2023

Thumbnail of user myramurray89
South Carolina
1 review
0 helpful votes
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March 2nd, 2024

After waiting about a month for my order (the second time I had to ordered.) My first order was cancelled by Woman Within before it was even shipped.
I am happy with the ease of the return. I am even happier to return these trashy ill-made cheap clothes to Woman Within.
What happened to your quality? I have to say I no longer recommend Woman Within to anyone.
Your order apparatus is flawed and your goods are trash. Returning your merchandise is easier than order and for that thank you.

Date of experience: March 2, 2024

Thumbnail of user susany780
North Carolina
2 reviews
2 helpful votes
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January 24th, 2024

I am happy with the sweatpants that I got but had no idea I was going to get charged and additional 16.95 for a rewards program that I NEVER signed up for and didn't even know existed. I cancelled the membership and will never order from them again. They sent me a catalog and I can't even find anything in there about an extra fee for a rewards program. Shady business practice for sure!

Date of experience: January 24, 2024

Thumbnail of user bevk33
Ohio
1 review
5 helpful votes
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March 5th, 2023

Company made offers of reduced prices but refused to apply because I was not a card holder. Refused to cancel order even though order was still on site. Charged excessive shipping because I was not a card holder. Refused me to speak with supervisor. There is something wrong with this company to have these kinds of practices in play & getting away with it. They will NEVER see another penny from me & I will do my best to steer anyone else away from them.

Date of experience: March 5, 2023

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From the business

Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.

Company Representative

Thumbnail of user corinned7
Magali R.
Typically does not respond to reviews

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