WomanWithin

Ugh - another bad experience ordering from WW. Here are my issues this time: I have an account, from which I placed my order. Nonetheless, my order wasn't listed there for tracking. When I inquired with customer service, their solution was to tell me to look up my order in my account. Hmmm, yeah I just told you that doesn't work... A few of the items I ordered were backordered with an estimated ship date. These dates were not accurate and many of my items shipped over a month past the estimated ship date. One item was cancelled because "we're not able to hold the item longer than 29 days." Hmmm, I'd like to have the item sooner too... Finally, when I received these jeans and found them to not fit, I sent them back for a refund. Today, I have received them back from WW, with a note that they cannot accept worn or damaged items. Hmmm, I literally tried these on in my home, found them to be both low quality and ill fitting and put them right back in the bag. Not worn and not damaged. But WW felt the need to pay for shipping for these $16 jeans THREE WAYS instead of just giving me the refund I was owed. No wonder WW's parent company is going bankrupt. There are limited options for those of us who wear plus size clothes, so while I'd love to say I'LL NEVER SHOP HERE AGAIN, you've sort of got me by the balls, so to speak. Beware, ladies.

The products offered by this company are not the same showed on photos, this company is manipulating the perple by showing something else than shipped.

I am now into day 9 after ordering over phone and no shipping conformation! Wait time on customer service phone line multiple diffetent times of the day exceed 15- 20 minutes. 2 emails about my FIRST. TIME ORDER! NO REPONSE!
INBOX EXCEEDS 15 " OFFERS" OF DISCOUNT! WHY would I shop vAGAIN? I dont. Even have my first order to see if I even like the merchandise.
I most likely will not return an order. Really tired after. A YEAR OF the "COVID EXCUSE"! ALL COMPANIES SHOULD HAVE THIS WORKED OUT BY NOW.
HAVE. RECEIVED SEVERAL OTHER ORDERS FROM DIFFERENT COMPANIES ALREADY AFTER THIS ORDER WAS PLACED.
SADLY DISAPPOINTED IN YOUR SERVICE. YOU HAVE THE MONEY WHERE IS MY ORDER?

Bootcut stretch denim jean size 26T. Catalog shows them at 26.99 and if you order a certain amount you get some free luggage. I don't need luggage so I tried their website and found the same exact jean on clearance for 13.49. GREAT. I put several pair in my cart BUT when I go to check out, suddenly each pair is 37.19?

I called. WOW. A truly STUPID person I got on the phone. Must have killed a half hour trying to explain this. She barely understood English, kept asking me for some number on the catalog, yellow box number? WTH is that? I said forget the catalog, on YOUR WEBSITE the jean is on clearance. She asks for an item number, well there is NO SUCH NUMBER TO BE FOUND. She looked it up by title and I guess found it, Told her my size at least ten times. Finally she comes back and it seems NOTHING in my size is available? NOT ONE COLOR? Out of 12 possible choices? Chocolate shows up on MY end as "Order soon only 4 left in stock." (See screenshot) Nope, she is not about to sell me ANY at 13.49. AND THAT MAKES THIS A FRAUD! I asked if I could talk to a manager and she tells me "I'm the only one here." I COULD HEAR people in the background asking for item numbers, sizes and so on. CLEARLY this dim wit is a liar.

Repeat customer here they are about to lose forever.

Oh one last thing. I found a complaint board supposedly connected with them. Wrote all this down, and they even have a "desired outcome" section. I said sell me the jeans at the price posted. OR lose me for good. But when I try to submit I get some lame thing to share on social media.
I DO NOT DO FACEBOOK, GOOGLE, OR TWITTER. And can't even submit unless I pick one. Then I look up where that board actually is? Latvia? Yea waste of time on that too.

I truly wish they would realize that size 14's etc don't necessarily want to wear bright jewel tones and leopard print or bits of lace on everything, or non natural fibbers, nor do they want to look like their 75 year old grandmother. The quality of what I have bought there has been good and held up to washing etc, but I don't buy anything but basic t-shirts there because the styles are so dated and tacky. I also hate the color pallet and prints they choose. I would kill for a great well styled symple a-line dress and t-shirt. I hate purple, red, and forest green, royal blue and animal prints. So there is not much there for me. Wish they would take a look at Eillen Fisher's collection and take some hints from there, ditch the lace, and tacky colors, and outdated church lady dress styles. I would not mind paying a lot more for garments from them. Same deal with the shoes and boots, the syles are just low brow, and not very with it. But everything single thing I have ordered from them has been very sturdy and held up through washings etc.

I retuned 2 of three tops I ordered in Oct. 2022. Woman Within sent an email that they received my return.My total bill was $74.86. I recieved a bill in Noevmber and they requestd a min payment of $30. (The top I kept was $18.49. I made a payment $30. Dec. Came around and they wanted another payment. I didn't check for a bill so then I was penalized $39.00 late fee. I expected to recieve my credit before December. I called customer service and was told they would remove the late fee. I paid $30. AgainThey did not remove late fee! January still no refund an I received another late fee on January 2. Billed date Jan 1. They stated my balance was now $46.86. I paid the balance in full just to get this cleared up. Jan 10th I see a reminder that I will have a bill coming Feb. 1. So far I have given them $106.86 for a $74. Order that I only kept a top for $18.49. I emailed them and have not recieved a response. I contacted the BBB and am forwarding all my info I have and am sending to the Att. Gen. Of New York. This is outright fraud. This company is stealing our money. I cut up my card and will never order from them again. I have been a customer for over 20 years. Too bad there isn't a Class Action suit filed for this corruption. I would certainly like to send my complaint to someone who can resolve this issue.

I have been repeatedly trying to e-mail and call Woman Within since my order of 2 weeks ago because last week they had a flash 50% off sale all week and when I tried calling to get that sale on my items, I was on hold for 30-45 minutes. There was no way to get through. Then I e-mailed them about this and they just sent me a BOT (robot) response back that they had received my e-mail and would respond in 24-48 hours (they obviously didn't). Now the sale is over and I called 3 times today. The first customer service woman I got (Camille) was from somewhere in China, which I guess now makes sense with their pricing policies and how you cannot get a REAL person in the US to handle customer service. I asked to speak to her supervisor and she refused to put me through. When I asked again all she did was put me on a long hold so I would hang up (which I did). I talked with 2 others who were also in some 3rd world call center, so I just gave up and e-mailed them again. At least they have not charged my Paypal or credit card yet, so I am doubly protected as I WILL be returning all of my $87 order (which I wanted to wear for Mother's Day, obviously that didn't happen). Seems like others have had issues with returns so if that's the case, I will be calling both PayPal and my CC company to dispute the charges. Buyer beware and I hope no one else purchases from this SCAM company!

No explanation for this fee. Line items just say, Fees Charged!
I will never purchase from this company again.

My wife ordered a swimsuit on Woman Within's website on 4/15/21. My bank account said payment pending for a week then the payment was deposited back into my account. We called WW and was told the order hadn't been processed and they didn't know why the card was charged. The rep on the phone also had no time frame as to when the order would be processed.
Fast forward to today 4/28/21, I called this afternoon for my wife and spoke with another rep that said the order still had not been processed and they didn't know when it would. So this evening, still 4/28, my wife called Woman Within to cancel the order and this rep stated they couldn't cancel the order as it's been processed. When she asked to talk to a supervisor she was transferred to a " resolution manager " who didn't resolve anything. Apparently once an order is in process they can't stop it, even though it's allegedly still not been shipped. Yet they said they could flag it for a return. So they don't have a problem paying for return shipping but not cancelling the order before it ships. Sounds like a bogus scam of a company. DO NOT ORDER FROM THIS COMPANY.

I cannot begin to describe this company adequately. I have had problems before but now I am prepared to take serious action against them. I purchased some things last fall and paid my last payment on them in June. I have had problems before with lost items and delivery issues but this is bad, bad, bad. On July 5th, I got a phone call from a company that takes their card. They wanted to verify my recent order of men's shoes. I had not ordered anything and told them so. They said my Woman Within card was used. I told them to cancel the order. I feel like they did; however, it showed on my account page that it had not. The company was going through some "changes" and had no opportunity to contact them in any way, including canceling my card. After more than a week, I was able to automatically cancel the card BUT now I owe them money (apparently), even though I had a zero balance in June and purchased nothing. No one seems to be able to say whether my information was breached, why I owe them money, or what I should do now. As soon as I explain things (once I reach someone on the phone), they hang up and I can get nowhere. I cannot believe just how unprofessional and crazy this company is right now. I refuse to pay any money when clearly I have done nothing. I still don't know the ramifications of my data breach but obviously, I am concerned. I have contacted the BBB and the Atty General but I have no idea what is going on. My advice: Stay away. Use some more reputable company and avoid the hassle.

This organization has absolutely terrible processing of orders. I have ordered from them for a long time, and they get worse and worse and worse. It is the most expensive shipping I pay for clothes to be shipped from any website. But it takes them forever to process the order, and then it takes them forever to ship it, all based on the excuse that they are having "delays". ALL websites are having delays, but literally every other one I deal with can give me at least an approximate ship date or an approximate arrival date for my order. Whenever I call their customer service here, number one I can barely understand the people because their accents are so terrible, and number two you can tell that they have absolutely no power or control as far as correcting the situation at all, which makes matters 10 times worse. All they can say is it's been delayed. This would not be a big deal if I was getting free shipping or the shipping was inexpensive or the company was small or not well known. But this place has been around for a long time, and to run their company as poorly as they do is inexcusable in 2021. I placed an order 6 days ago and they have absolutely no idea when it's even going to go out. I can see why they have terrible reviews here. As I said, it makes things 10 times worse when the customer service rep is completely clueless and has absolutely no information they can give you and no way to help you. What's the purpose of having customer service representatives? I told her to pass this information along to management, and I'm sure that won't happen, but I told her after this order I will never order from them again. It is not worth it, and they have plenty of competitors that do business in a much more ethical and efficient manner.

Michael Hamblin 1809 Selkirk Road Forest hill MD *******.Your bait and switch tactics are frustrating.

I ordered a bra and some underwear, and ALL were in stock when I placed my order on-line, but then they back-ordered my bra another 3 weeks. It had already been 3 weeks. The underwear came, and fit fine, but I REALLY needed the bra. I was not willing to wait another 3 weeks and more for one silly bra. It is not right to list something IN STOCK, when I am placing an order on-line, but then back order part of the order. It was an order for over $100.00 too. Their underwear was rather expensive, but then, so was the bra. It took over 3 weeks just to get the underwear. I wasn't going to wait the rest of my life, to get the bra. IT WAS RUDE, so I cancelled the bra. I will go elsewhere from now on. They did refund the money on the bra which is why they got the 3rd star. If something is NOT in stock, it should NOT be listed as "in stock"! :( Also, do not EVER give them your e-mail address, for they will FLOOD your e-mail with advertisements.

Update: After cancelling the bra, they charged me again for the same bra. What an expensive bra! :( They double-charged me for an item that I cancelled! Not only am I NOT getting the bra, but another $24.00 was taken off my debit card. So, basically they STOLE $48.00 from me---and this is after cancelling the bra. I am soooo angry that I could spit nails.

I just found woman within, but have placed several orders and pleased with most. Check it out for yourself... I am running on now to get 100

They have quality issues. I bought something pretty good but when I collected my order, that was not up to the mark. Little disappointed this time.

I am very happy with the WomanWithin. They have a nice selection of clothes for me to choose from and they deliver on time.

Average services and everything. They not really disappointed me too. But there is room for improvement. I hope they will do this ASAP.

They sell quality clothes for plus size woman. I have shopped there for years. Never had any problems with orders or returns.

Womanwithin is a lovely site, where everyone can buy clothes online. Their quality of products are amazing. I just love this site.

Delivery time is reasonable and customer service is wonderful! I have even had to return once with no difficulty what so ever

I ordered a pair of blue pants & received a pair of beige pants. Their return system is antiquated & I had to pay to return the WRONG item THEY originally shipped. I will never order from them again.

I'll must this site is amazing because it does brilliant work in online shopping world. Their quality is up to mark.

I do not like this site, but my girlfriend is delighted when we were studying. She knows better, so I recommend