WomanWithin

How would you rate WomanWithin?
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Ohio
1 review
2 helpful votes
Follow T J.
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An absolute scam
March 6, 2024

Received incorrect items in my order, called in to have the correct items sent out; and to return the incorrect items. Instead I was charged out a second time -the entire order AND extra things I did NOT consent to ordering. Spent an hour trying to get the exchange corrected, only to be told I needed to be charged a 3rd time and all the while being up-sold on other crap I did NOT want. I ended up cancelling the exchange ( never getting what I paid for and ordered the first time) and waiting to see if the charge falls off my account - if not, I am calling my bank. RUN THE OTHER WAY DO NOT ORDER ANYTHING FROM HERE. Plus everything they sell,you can get on amazon. Literal, brands and styles all can be found on amazon.

Date of experience: March 6, 2024
Nevada
1 review
14 helpful votes
Follow Lorraine B.
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I haven't ordered from Woman Within for several years but I decided to purchase underwear. I was surprised and disappointed that the size was too large and the quality was terrible, the panties were different sizes and sewn unevenly with threads hanging. So to return this I have to get a virtual store credit minus the shipping fees I originally paid. But I'm so happy I didn't purchase the 10 pkg. I will never ever order from Woman Within again.

Date of experience: May 9, 2020
Magali R. WomanWithin Rep
over a year old

Hello Lorraine, my name is Corinne; I am Customer Service Specialist with Woman Within. I'm very sorry for the poor experience you had and would like to help. Please email me directly at social.media@fbbrands.com with your last name, order number, and zip code.

Rhode Island
1 review
0 helpful votes
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Horrible customer service!
January 4, 2022

I was a long time customer, until I had to return two items. Their customer service is horrible. The company insists I was sent an email with a gift card which I never recieved. They claim that they purge their gift card information every 90 days. Fighting with them now through BBB.org but even if this is properly resolved I will never purchase from them again!

Date of experience: January 4, 2022
Magali R. WomanWithin Rep
over a year old

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Pennsylvania
1 review
0 helpful votes
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Not very good quality
August 21, 2023

My first order was capris, the navy blue pair had a small hole in the leg. I overlooked this and ordered more capris, 2 more pair, (after a few times wearing them) the stitching came out of the waist bands. They are too high priced for the quality of their clothing.

Date of experience: August 21, 2023
Virginia
1 review
3 helpful votes
Follow Cathy G.
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Order has not shipped
September 28, 2023

I placed an order on 9/21. I needed the article no later than 9/28. I paid extra for express shipping. Today is 9/28 and the item has not been shipped. The only thing I have is a tracking number and when I look up that number is states the label was created and nothing is in their system yet. I have contacted them several times and they insist the item was shipped. They are nothing more than a scam! NEVER ORDER FROM THIS SITE!

Date of experience: September 28, 2023
Magali R. WomanWithin Rep
over a year old

Hello Cathy. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.

Sincerely
Woman Within Customer Service

Pennsylvania
6 reviews
1 helpful vote
Follow Sheila D.
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I really like this website. I have bought some clothing from them. The only thing I don't like is that they go a little overboard with the email marketing. I like seeing what items are on sale, but I don't need to know that often.

Date of experience: September 8, 2016
Rhode Island
1 review
0 helpful votes
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My mother purchased over $100 worth of products in may of 2021. She never received any of the items from the original shipment only received the back ordered item. All of this was paid with after pay. She was told she had to sign an affidavit and mail it back to them for the merchandise that she did not receive. She did this and has made multiple calls to the company. She has received nothing but a run around which I have been witness to. No one has given her answers and now she's on the hook for clothing she was never in reciept. This company is a scam and should not be in operation. It is now SEPTEMBER of 2021 and nothing has been done to resolve this issue still since MAY 2021. Unacceptable and a disgrace the way this plus size woman's clothing site has the audacity to treat their customers. Shame on you folks and every last one of your useless untrained representatives.

Date of experience: September 10, 2021
Magali R. WomanWithin Rep
over a year old

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We're happy to help you via phone or live chat on our site. 1-800-248-2000.

Illinois
1 review
4 helpful votes
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STAY AWAY from this company! AVOID, AVOID, AVOID! They charge you a shipping fee to get your merchandise and also when you return it, no matter what form of return you use.
I drove 60 miles round trip to their "RETURN BAR" at Ulta Beauty. They STILL charged me another10.00 convenience fee to get my money back. Hmmmm bought 28.00 worth of items, which did not fit and poorly made. Paid 10.80 to ship. Returned to their shipping location and then hit with another 10.00 fee. What a rip off!

Date of experience: November 21, 2022
Georgia
2 reviews
12 helpful votes
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I placed an order in what I thought was in time for Mother's Day. Still has not only been shipped but hasn't even begun to be processed. Finally reach someone via telephone and was told that even though they have not yet put my order together, I can not cancel. They are blaming the covid, however I ordered once before several years ago and my ordered then took over 7 weeks to ship. I wish I had not attempted again. NEVER AGAIN!

Date of experience: May 13, 2021
Magali R. WomanWithin Rep
over a year old

Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Ohio
1 review
2 helpful votes
Follow Teresa K.
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I shop a lot online and never have had an issue with ordering or canceling and order. This is my first (and last) experience with WW. Tried to cancel my woman within order, CS person told me it was being shipped and she could not. Yet 3 days later, still not shipped. Called again to cancel. And again, same results. Also the free gift that was suppose to be included and was confirmed to my order, was later substituted for a cheaper item. Wonder if free item was legit to begin with.

Date of experience: March 24, 2021

Overview

WomanWithin has a rating of 1.6 stars from 782 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WomanWithin most frequently mention customer service, credit card and return policy. WomanWithin ranks 1948th among Women's Clothing sites.

service
291
value
255
shipping
275
returns
233
quality
233
This company responds to reviews on average within 1 day
+6