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WomanWithin has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 1943rd among Women's Clothing sites.
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I always loved the clothing line. Hut the cost had tripled. I used to get flannels and tops about 24 dollars. But with prices now it 50 dollars with a discount and you cant use your Coupon with it. But then I get a Coupon in mail it had requirements and I use it right away and it's no good even if I call they say no. I tell them it is way before the date of expiration. It does not go says invalid. Clothing is now over 24.99 sometimes in the fifties. With 10.00 or more shipping with 1 shirt. I've decided to shop local kohl's or other places and lose weight. It's a great incentive to not have to shop big sizes. That way I save money.
This is actually 1 of 16 'companies' owned by Full Beauty Brands LLC. I've been buying from them for over 10 years now. The prices can be quite reasonable but it's hit or miss whether you get good quality clothing. Their track, when you order, is abysmal. You'll get an email link to check your order status and there will be nothing there. Make sure you're logged in and click order history, nothing. That's always been a problem for them.
Dont return anything unless it's free return shipping. They take back the cost of them shipping it to you and it going back!
Date of experience: March 7, 2016
Order delayed. Most Items returned. No credit for items. No live chat nor return department available.
Tip for consumers:
WW lures customers with large discounts but does not deliver timely nor provide customer service.
Returns are not credited until after bill is due, so interest must be paid or if paid in full, one is stuck with a credit and who would want to go through the whole processess again??
Products used:
A couple of shirts
Date of experience: May 18, 2021
They said they shipped my slacks but they did not. I got charged $48.45 for late fee which I paid. I did not want them to keep charging late fees.
Date of experience: March 5, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I shop here often. They have reasonable prices, and most of the things I have ordered were good quality. They have good closeout deals.
Date of experience: April 8, 2016
No package received and REFUSE TO GIVE A REFUND! NO REFUND AND NO GOODS. HOW CAN THIS BE REAL? I will breathe my last breath before I pay this. And I will never shop with them again.
Tip for consumers:
Don't do business with these thieves
Products used:
None
Date of experience: August 27, 2021
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
I order here from time to time with good discounts. Very satisfied with the things I bough and the service I got. Recommend this service!
Date of experience: July 26, 2016
Check your bank account! If you accepted any rewards you accepted a membership. And you are paying $16.95 a month.
Date of experience: July 21, 2022
I mainly order shirts but the fabric is top quality. I wish the black shirts held their color longer but there is solid quality.
Date of experience: October 14, 2017
My 77 year old mother ordered in March, returned in March. The bill said she owed, called and they said it was a Wearhouse problem and they would get it fixed. Next bill said she didn't owe anything and had a 2.56 credit. So she didn't worry about it. December she gets a bill for 220. I called, she called no one could explain why. Finally last night after being on the phone with MULTIPLE people from the catalog and the credit company one lady said (and how no one else of the 30 people told us this is beyond me) that they sent my mom a gift card to her email. I said what email account, she said let me check. Oh you don't have an email so we mailed it. I'm like NO we didn't get one - well it was mailed. I asked to speak to her supervisor, her supervisor which was probably the next door neighbor said you're just out of luck, it states it on the bill that if you use our return label you get a gift card - my reply we got no gift card! She said we can't do anything about it. My reply - so my mom is just out $65 with no merchandise and no gift card, yes she said. Called back to the WomanWithin credit card and finally talked to the nicest lady and I explained my story for the 15th time (oh one lady said MA'AM I can't understand you, you need to call back, I said give me your direct line and I will - oh I can't do that - funny thing the other 10 people heard me just fine) So the end of the story - they took off the late charges buy my mom still had to pay the $65. I told the catalog company that I would blast our story on any social media I could find! WORST COMPANY EVER! Thank goodness Mom had kept the post office copy of the return and the tracking number!
Tip for consumers:
Read the fine print and don't use their return label
Products used:
None, mailed back the pants because they were too big
Date of experience: January 5, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
This online shopping site is amazing. I ordered a dress for Easter and they delivered my order quickly. Best one.
Date of experience: March 26, 2016
WomanWithin has nice clothing. Sizing is usually right on. It's fast. I've purchased several things there.
Date of experience: August 1, 2015
It is deserve appreciation because its done great job. Delivered my order on time. Quality of items which i bought they were excellent.
Date of experience: August 8, 2015
Clothing provided by WomanWithin is just awesome. I never got anything good on this price. Totally speechless.
Date of experience: August 15, 2015
Did not get promised discounts as were advertised. Customer service refused to cancel an order.
Buyer beware!
Date of experience: February 20, 2020
Hi Lor, my name is Corinne; I am Customer Service Specialist with Woman Within. I'm very sorry for the poor experience you had and would like to help. Please email me directly at social.media@fbbrands.com with your last name, order number, and zip code.
Ordering from this company has been an absolute nightmare. If I ever get the money put back right on my credit card, never again. Good riddance!
Products used:
Mom
Date of experience: May 17, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
I have ordered out of here several times. Prompt shipping, courteous service, just nice to deal with.
Date of experience: November 18, 2015
For older women with the past middle age spread this is a wonderful place to shop. I have enjoyed my shopping here and never been disappointed.
Date of experience: March 17, 2016
Customer service is lousy and quality of the clothing has gone down considerably. Shop at Catherines!
Date of experience: July 25, 2018
Hello, my name Corinne; I am a Customer Service Specialist with Woman Within. I am very sorry for the frustration you experienced. Please send us a message wit details regarding the issue along with your order number and I'd be happy to look into this.
Terrible customer service. Horrible shipping fees and times. They should ship it to you for free. Stuff is crap anyway
Date of experience: April 27, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Tried using ths company several times! Low prices, but low quality! Rather put more money into purchase and get better quality.
Date of experience: August 8, 2016
My first order with this company will also be the last. I should have realized Woman Within was not reliable when the Memorial Day coupon offer vanished from their website one day after it was posted and days before the stated deadline. I placed an order for two tankini tops in size 18 and one for two tankini bottoms in size 16 BASED ON THE SIZE CHART PROVIDED. I returned the bottoms because they turned out to be too small. The instructions provided stated that the customer service of Woman Within was going to refund the original order and process the replacements as a new order using my credit card on file. I mailed by the items on June 4th but didn't get the acknowledgement email until June 15. It said that I would get an email once they process the replacement order. Today, June 30th, I started a chat with a customer service rep because I had not received the replacements or any email from Woman Within. She wrote back that the return department was not able to process the transaction. She wasn't able to give me an answer as to why they couldn't and why nobody informed me that there was a problem. It had nothing to do with my credit card. One of the bottoms was sold out in the new size I requested so that I had to agree to receive an alternate color. Which meant I had to request an exchange for the matching top that I ordered separately. I asked the CSR to email me a transcript of our conversation because I don't trust Woman Within to process the refund of the top in an alternate color.
Date of experience: June 30, 2018
I use this site. Pretty quick shipping, no muss, no fuss exchanges or returns. Pleased. They do what they promise.
Date of experience: March 31, 2017
WomanWithin practices 'bait and switch' type policies, and is purposely[?] Incompetent.
In December, 2021, I received my order but no packing slip was inside. I called and requested a copy because it must be submitted in order to receive the reimbursement check of the Shipping Charges and 10% back on purchases through their Rewards Program, for which I paid to belong. [I did cancel my membership the end of January 2022, as I wouldn't be ordering anything and did not want to pay the monthly fee to belong to the Program.] The copy arrived in January and I sent it in. By early Spring, I'd still not received a check. I called and was told they never received it. They instructed me to resubmit it. I did. I waited and still no check arrived. I called, again, and was told that there were no dates on THEIR copy! And that they "threw it out". There clearly were dates on their copy. For the third time, I was instructed to resubmit the paperwork. I asked to speak to a Supervisor. I was then told my case would be sent to the Escalation Department for review. She also said that I should get a credit issued to me. I objected and insisted that I receive a Refund Check, as I'd always received. She told me I would get a call in 2-3 business days. They never called me. Instead, they sent me an email which stated they issued me a credit! I clearly stated that I wanted the Refund Check, which was what I'd always been sent in the past and it was the policy when I joined. I was not advised that it was changed or I'd not have joined the Program.
They owe me a check for the full amount, NOT a credit. Trying to change their policy after the fact, for which I paid, too, is not how a reputable company operates or treats customers, not to mention that I've been having to deal with this issue for six [6] months, trying to get the resolution I was owed! It is completely unacceptable. I will no longer recommend WomanWithin to anyone.
Tip for consumers:
Be advised that the company changes their policy to suit themselves and they give you the run around trying to get satisfaction.
Products used:
Tops and jeans
Date of experience: June 25, 2022
The catalogs ALWAYS come out with a price that is "marked" down from another price. What kind of a deal is this, since I get all of their catalogs and things are ALWAYS the same price in each one!
Date of experience: June 29, 2015
Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business