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WomanWithin has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 1943rd among Women's Clothing sites.
This company does not typically respond to reviews
I always loved the clothing line. Hut the cost had tripled. I used to get flannels and tops about 24 dollars. But with prices now it 50 dollars with a discount and you cant use your Coupon with it. But then I get a Coupon in mail it had requirements and I use it right away and it's no good even if I call they say no. I tell them it is way before the date of expiration. It does not go says invalid. Clothing is now over 24.99 sometimes in the fifties. With 10.00 or more shipping with 1 shirt. I've decided to shop local kohl's or other places and lose weight. It's a great incentive to not have to shop big sizes. That way I save money.
This is actually 1 of 16 'companies' owned by Full Beauty Brands LLC. I've been buying from them for over 10 years now. The prices can be quite reasonable but it's hit or miss whether you get good quality clothing. Their track, when you order, is abysmal. You'll get an email link to check your order status and there will be nothing there. Make sure you're logged in and click order history, nothing. That's always been a problem for them.
Been waiting for order status for 2 weeks called them and said I'm stuck in prosessing and I can't do anything till it's done
Tip for consumers:
Don't order here
Products used:
None
Date of experience: May 15, 2021
The dress I ordered by womanwithin that is not good quality which they show on site. I got most pathetic quality. Now I want my money.
Date of experience: January 12, 2016
Good size range, but not competitive prices and occasionally poor fabric. Good customer service, however.
Date of experience: February 22, 2016
Terrific company. Expensive clothes BUT always lots of sales and promotions. Honest reviews of products.
Date of experience: September 9, 2015
Very long wait. You also can't cancel. Customer Service is a joke. They SCREAMED at me "it's not my fault." I will never order from them again.
Products used:
Ordered several things (I have bought their products before) but they take way too long to ship. And they refuse to cancel. Horrible company.
Date of experience: July 9, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Our phone lines are much less busy at this time and our live chat on our site is operating back to normal. We encourage you to contact us for resolution.
Ck. Your account for missing $49.00 & $39.00 upon calling "u take every month,?"Met with Arrogant, call again next man Obnoxious, NASTY voice!
Tip for consumers:
Monthly charges for Nothing..
Products used:
They send FRIVOLOUS newspaper displays same as Supermarkets do but weasel into ur account sca.ming out $49.00 .MONTHLY..Uget Toss A Way NEWS B.S.
Date of experience: December 15, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
ORDER WAS NEVER LOCATED... CUSTOMER SERVICE IS NOOOOOOOOO HELP!
THIOS COMPANY NEEDS TO BE REPORTED OR SHUT DOWN! DISHONEST COMPANY DO NOT BUY FROM THEM!
Tip for consumers:
DO NOT BUY FROM THIS COMPANY
Products used:
clothes
Date of experience: August 22, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
OMG! Their service and quality of their product is horrible. I just wasted my $500. Now I am feeling down. :(
Date of experience: December 29, 2015
Their clothes are very nice and so are the prices. The customer service is wonderful. Its a great place to shop.
Date of experience: February 22, 2017
Right after I placed an order, I got monthly charges of $14.99 for a rewards program I did not authorize or sign up for and I CAN'T FIND A WAY TO CANCEL IT.
Date of experience: December 18, 2020
Hello Michelle, you can call this number to cancel the member reward program. 877-527-9948
https://womanwithinmemberrewards.com/
I received my dress and boots i ordered, they feel great on and fit perfect, thank you for making these items to fit us women...
Date of experience: January 5, 2016
I've gotten the catalogs and was about to order when the review section caught my eye 3out 4 dissatisfied
Date of experience: February 7, 2021
On the 4th of Dec I ordered an item from Woman Within for a birthday present on the 15th of Dec. I never got a receipt from the company, I only have my PayPal receipt.
By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you." and the suggestion that I could re-order.
I called and waited 15 minutes to speak to someone. They were able to find me via my email address (that was also provided in my previous email) The customer service person said that the item was mailed on the 5th and wouldn't arrive until the 16th of Dec. I asked why does shipping take 9 days (not including Sunday's) I was told that was "FedEx's schedule" I then asked if a tracking/receipt would now be sent to my email and was promptly hung up on.
This is the worst kind of customer service. This company has lost my business and that of anyone I can share this story with. The item will arrive late for the birthday also so that is ruined as it's too late to reorder from someplace else.
This couldn't be more disappointing. I highly suggest avoiding this company.
Date of experience: December 12, 2019
THEY SEEM TO BE CUSTOMER FRIENDLY... AFTER AND DOING; BUSINESS WITH THEM FOR OVER 10 PLUS YEARS; SPENDING THOUSANDS OF DOLLARS! THEY TREAT YOU LIKE $#*!; WHO ARE YOU?
REPORT AND CHARGE YOU FOR A LATE PAYMENT AND CHARGE'S, YOU SUPPOSEDLY HAVE MISSED... THAT WAS SENT ON TIME! NOW REPORTED ON YOU'RE CREDIT REPORT.
THEY CHANGE; PRICES... WHILE ON-LINE, AND DISREGARD YOU'RE CONCERNS, DELETE; OR NOT HONOR PROMOTION CODES THAT THEY SEND YOU, REWARDS CODES; THAT DON'T WORK; AND NO... CUSTOMER SERVICE OR SUPPORT THAT; " CAN SUPPORT OR UNDERSTAND HELP OR SPEAK YOU'RE LANGUISH" WHEN NEEDED.
ALSO, THEY MAIL YOU INVOICES WITH NO; RETURN, ENVELOPES. THEN CHARGE FOR LATE FEES...
THEY WILL ALSO SEND YOU ITEMS... THAT YOU DID NOT ORDER, NOT YOUR SIZE, NOT HEMED, COLOR, OR STYLE AND REFUSE; OR ARGUE TO PAY FOR THE RETURN SHIPPING AND HANDING FEES...
AS YOU CAN SEE, I AM THROUGH WITH ALL OF THEIR STORE'S, VENDORS AND DOING BUSINESS WITH THEM. I WILL BE CLOSING MY ACCOUNT!
AND THEIR CUSTOMER SERVICE IS HORIBILE!
SPEND YOUR $ MONEY WITH A COMPANY THAT TRULY! APPRECIATE YOU, YOU'RE $, CONCERNS! AND YOU'RE BUSINESS.
Date of experience: July 12, 2022
After working hard to lose a significant amount of weight, I decided to reward myself with some new clothes. I had been getting catalogs from the Woman within site and they seemed to have some good deals and offered a discount if you signed up for their credit card. Since my husband and I are trying to sell/purchase a new home I went for it and got their credit line. On my first order they sent out my package with 15 items in it. The package was poorly packed, they tossed everything in a plastic bag. In turn it allowed someone working for FEDEX to open said bag easily and ripoff half of my order. I had purchased two of every item (or more) and at least one of everything went missing. I do have to say the items I did get were nice and fit well, but after dealing with the company I did finally get the missing items refunded, But I felt highly violated because of their poor packing practices for such large orders... and after many rude, unresponsive calls and emails I was done with them. I then in turn filed a complaint with FEDEX and they did nothing of course. They did ask for me to get a letter from the seller to confirm the missing items and Woman within refused to acknowledge my request by giving me the letter I needed for my other claim. Here is just one their responses:
"As the previous associate mentioned you have already been given credit for the missing order. This claim is now closed since you have already been refunded."
They all were pretty much the same. I would suggest steering clear of this site. The did not provide good service/packaging or customer satisfaction. All though I did get part of my money refunded, after all the hassle, rude CS people and just flat out stress of dealing with this, I will not shop there again, even if I did like their clothes. One thing the could have done to make this better... they could have at least replaced the free gift I was suppose to get, that also got stolen.
Date of experience: February 12, 2015
Over the years I have periodically ordered from them... and as is typical 90% of what you want is back ordered... typically a 6-8 week time frame for it to be back in stock. This time was no different... order placed 9/21/21 and I waited until 11/5 for my items that cost me $. My order qualified for a free gift... it too was back ordered. Finally becomes available and listed as shipping 10/13/21. No movement on order was ever updated according to tracking #. I called and waited (forever) on 10/25/21 to see what the situation was... oh no ma'am it was shipped. Well it never came... may I have a replacement sent. Oh no ma'am we have to wait 30 days before I can authorize a replacement be shipped... Order never arrived... so I call back on 11/12/21 and they send me over to a customer service specialist. He assures me no problem, he will ship another and I will get it in 7-12days. So I'm waiting... in the meantime I don't get any email or confirmation regarding the replacement. So I call back today 11/24/21... have to get a specialist again today because your customer service people appear to be clueless. So the specialist has to keep putting me on hold, "checking on my order".
So the answer is because it's now more than 30 days they won't send a replacement for an item I never received.
So in general I feel their business practices overall are a bit shady; after reading all the other reviews, from the constantly backordered items, to the pay for return shipping and extended restock time so the customer is out a refund. As "Full Beauty Brands" (Woman Within)has the market cornered on clothes for any of us larger than a 14 I believe we are not only dealing with a company who skates very close to illegal business practices but is practicing discrimination due to our size.
Tip for consumers:
Don't do it
Products used:
Shirts, jeans
Date of experience: November 24, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Thank God, this time i saved my money and I bought an awesome dress for my friend's birthday party. The is fabric is very pure. Good job womenwithin
Date of experience: December 5, 2015
Their quality of clothes are good and if it doesn't fit there is no problem sending it back and they have lots of sales.
Date of experience: February 6, 2016
They received my return within return policy time frame and verified by company that it was received. Still have not refunded my money.
Date of experience: September 29, 2022
Hello Cheryl. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your order number, full name, and billing zip code. We will be glad to look into this matter for you.
Thank you,
Alexis
FullBeauty Brands Customer Service
I find quality, fit and price to be what I am looking for! Never disappointed. Have ordered from Woman Within for many years and many items.
Date of experience: December 25, 2017
Awesome they were so much cooperative to me and they helped me a lot to find best dress for my sister Thanks
Date of experience: September 5, 2015
The clothing are great. Love them. Articles arrived as scheduled. Got to love the quality. Resilient. There clothing show no wear.
Date of experience: January 22, 2015
You are charged handling fee when ordering and again when you return so your refund is nowhere near what you originally paid. Never again.
Tip for consumers:
Don't shop there.
Products used:
Boots
Date of experience: December 12, 2022
I always find nice clothes on this site. The prices are good, the sales are great, and the rewards coupons are very helpful!
Date of experience: November 2, 2015
Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.