Woodcraft

Called and ask if they had a certain bandsaw in stock and they said they did to only get there after driving 2 hours to be told that they didn't...but they did have a different model that was $400 more. If it weren't for the young man that eventually helped me, I would have walked out. The potbellied pompous jerk older man did nothing but bully the young employee while he was trying to help me. I wanted to know the difference between the two models of which the potbellied pompous jerk older man said he didn't know and there was no further help from him while still belittling the young employee. I bought the more expensive model because of the help I received from this younger man. I told him when I left that he shouldn't let that older guy get him down. The potbellied pompous jerk older man did put the saw on my truck, where he should stay, in the back doing grunt work. I will never return to that Woodcraft location (Henrietta NY) and probably any other Woodcraft store. I hope that either the young employee finds another job or the potbellied pompous jerk older man gets fired! One star for the experience, 5 stars for the young employee.

I ordered a Veritas honing guide, and chose 2-day shipping. On the 2nd day, I received an email indicating the product was backordered (with no indication of future arrival date.).

I canceled order via phone. This was non-trivial. The primary listed phone number for the company continually rang with a busy signal (I called countless times to inquire about my order using the number provided). It was only after I called using the number provided ONLY on the backorder email that I actually got through to a person, who immediately cancelled the order.

It is a major problem that the order is listed as in stock, and actually isn't. It's an even more major problem that a legitimate phone number is provided only after being notified that there is a problem with the order. I offered a 2nd star ONLY because they notified me the product was backordered, and the cancellation process was quick (though not available on the website, and was not provided with a valid number until I had been notified the product already been backordered. [Side note, I will be listing that number on gethuman.com, such that it may help future would-be customers.])

From what I understand from other reviews, Woodcraft is just fine when visited in person, so this review is not about that. It is about the online experience, which is--quite frankly--abysmal. Without SIGNIFICANT changes, I can only recommend that online customers stay away at all cost.

My order has been on delivery truck for 6 days and contacted customer service and she got rude with me and told me to go ahead and contact PayPal, not very cool, I just may file a refund from PayPal

Ordered a table saw through the web site opposed to the brick and mortar store and the experience has been nothing but frustrating. The saw was backordered with the estimated arrival pushed out further twice. Tired of the perpetual backorder, I tried to cancel my order. A week after cancelling I received an email that they couldn't cancel the order because the item had already shipped. Another week later, I receive an email notice the item has finally shipped, two weeks after I cancelled the order. Customer service, after two attempts and being on hold for over 20 minutes each time, said they cannot do anything. I inquired about options for returning the item and customer service said that they would have to get back to me since this was a drop ship from the manufacturer and that woodcraft wouldn't accept a return. So now I am suck in limbo with a $1800 tablesaw I don't need or want since I had already purchased another one from a different company while waiting for the perpetual back order and thinking the order was cancelled.

I checked their website at 2am (march, 6) they had a nice discount@ flexcut carving tools
I went to the woodcraft store in allentown (50miles from my home) same day at 1pm
And the price is changed,
There was nothing about this on website,
I waste my 3hours for nothing
They are not honest, never again

I'm a new hobbyist and part time pro cutting board guy, so I'm not completely in the know of all things wood related. I need help on occasion, so I went into the store in N Atlanta, was treated well by a very knowledgeable young individual, but seemed to be looked down on by the rest of the staff. Felt very judged on questions that I was asking and that he was asking his colleagues. It seemed as if they were thinking, Oh no, another guy trying woodworking and we have to put up with all the questions now. I decided at that point to not go back into the store, although I can see that there were great prices. I decide since they have a website, I'll use that for the pricing and "same day" shipping that's advertised all over the site. Well, my first experience with the site is horrible. I ordered on a Saturday, paid by my Amazon pay account, all of which suggests that they will charge me and ship that day. Well, I was wrong. It's Tuesday at present, I received an email saying my payment was accepted but no communication on when the order will be shipped. I found an email where they sent me my "view order status" but when entering the order number and my zip, it always failed to find the order, saying "no order found." Since this is a troubling statement especially when your card has been charged, I decided to call customer service. Well that was just as happy an experience as going into the store. It actually felt like I was being blamed that I ordered on Saturday and I did not know that it wouldn't be processed until Monday and that it potentially won't ship for a while. Remember, all indications and all information on the site, by using Amazon Pay and by blatantly saying "same day shipping", in my mind that meant my order would be coming Monday or Tuesday. At the very least, some sort of communication saying we're processing your order, there was none, only an original email saying the processed my order and gave me an order number. I'm giving a 2 on this for the young man at the store, pricing and selection of product. I'm not sure I'll ever buy at the store or online again because those factors don't seem to make up for the arrogance and non communication. I should be rating a one, but as I said the young man in N Atlanta did great and I wish him well. Please read the reviews of this site before buying. I've made the mistake and will not make that one again.