Wordery

As an avid book reader, i order from many different online sites. Wordery, in my experience, is the worst of the worst. On average, my orders have taken from 22-40+ days to arrive, and that typically is after several follow-up emails with their rude, incompetent customer service department. Avoid at all costs...

Really awful experience. Used them multiple times but there new expedited shipping updates delivery address details and despite 10+ emails can't get them to deal with books that went to the wrong place

They refused to replace a defective book - missing some chapters. Claimed it was outside of their 3 month window. I ordered a 6 book series and contacted them at 3.5 months. Not a company you can trust.

Ordered almost a month ago, only to just now after several times following up, be told that the item was "misplaced" I asked for a replacement. They've now emailed me 3 times (each with at least 2 days delay) to ask if I want a replacement shipped or just a refund. Seeing that others have waited over a year for refunds, I have each time just told them to SHIP. THE. ITEM. It still hasn't shipped. I asked if, since I have been waiting a month, they could expedite shipping. No dice. So another 3 weeks, maybe, if they actually put anything in the mail today, and I have zero confidence there. If you can order your item from ANYONE else, I would suggest you do so. Don't know how they have any positive reviews. Everything about this transaction has been absolute crap.

Ordered 3 books from Wordery within a few minute of each other. Was advertised as 3-4 day delivery.one book arrived after 5 days but still no sign of the other two books. Have emailed Wordery but not yet had a reply. No way to contact them by phone. All books were in stock so cannot understand the delay. Will ask for refund if not here by end of this week which will be two weeks.

They take your money real fast. But, where's the order, huh? This latest purchase I made still has not arrived, ordered it 3/16/20. Only way you can contact them is via email, and they say the same thing over and over... wait, wait, wait. Then after maybe a month we'll verify your address. Huh? Wait, My address hasn't changed within the year I've been shopping with them. Refund? HA!

It turns out that they do have a phone number which I have managed to hunt down. Their head office is based in Norwich and they are linked to a sister company called: Bertram Books: ******* *******

I phoned this number just now, all I needed to do was to ask to be put through to Wordery customer services. I got my refund. Apparently a lot of their books are 'print on demand' hence the hold-ups people are experiencing.

Hope this helps!

Took forever to get the order - nothing obscure either, just a popular kids book. I actually thought I'd forgotten to order it so was really surprised when it turn up a few weeks later.
Have to pay for your own returns.
Avoid.

I have the same run around that these people are getting I ordered this book son Sept 13, trusting that it will arrive for school. It is now Oct 3 and still has not arrived. It states they are based in Georgia, it should not take this long to receive a book on Amazon. Not a good look! And I keep following up with them and they give a canned response pushing the date out. Worse customer service ever. I need for school and I paid the money. No book, no resolution. Do not buy from them!

It's been over a month since I ordered & paid. My book has not arrived. No status, tracking or updates have arrived. Sent message to Wordery today.

* Wordery contacted, apologized & cheerfully refunded my money within 24 hrs of my contact email to them.

Ordered book. Did not turn up after 3 weeks then told it had been lost in post.
Had to phone to get refund and was told this was not there normal service. After reading all these reviews i will let you make your own mind up!

Damaged book left me out of pocket!

I had to return a book I purchased from Wordery via eBay because when it arrived the outer jacket was ripped. While they refunded the cost of the book, they didn't refund the cost of the return postage - so I ended up paying to return damaged goods. Their communication was dreadful, with messages and emails simply ignored. If you want good quality and great customer service - buy your books somewhere else.

Placed an order for two items at the same time, one from this company and one from another. I received my one order on feb 6 and have yet to receive the one I ordered from Wordery USA. Given the words USA, I assumed it would be sent from the USA. Either they are printing the item, sending it pony express or just don't care when they send it. I can't believe they received a 93% on Amazon, no way with the complaints I'm reading. Pay the extra money. It's a good thing it's not a gift!

Took them an entire week to ship a book from their UK store in Norwich to London (payment was cleared immediately) and now they blame the weather conditions, forcasted well in advance. They claim they have 25 employees and "deal with 25,000 orders on a busy day", which means one person deals with 1,000 orders per day!?! Well, if they can't cope with such demands, why don't they hire more staff? As it's an online shop and payment can reach their bank account in seconds, why do they need 6 days the order to reach their store? My first and last order!

I cancelled my order no. WRDRY-72-76-******* on 24/07/2017, but didn't know the refund had not been gone back through to my payment card until 16 months later, even I did receive cancellation confirmation email as soon as I cancelled the order.

They responded to me promptly though and process the refund accordingly after contacting them by filling in the contact form, as there was no phone that I could call. However, no explanation given what's had gone wrong and why it took over 18 months. Glad that I went through my card statement at the end. Otherwise, I would never get my refund back.

Doubt if I would use Wordery again.

Black Friday rip offs. Discounts that aren't applied. Seriously, guys. If you can't afford to give discounts, then don't offer them.
And once signed up to email news and marketing, its impossible to unsubscribe! So I've put all your efforts through to spam. You won't be getting my business again. I don't do business with liars...

Total scam. Never delivered my book and claimed they were sending a replacement, which also never arrived. Two months now and no book. I live in a doorman building and have never had a package go missing, so I know the problem is not on my end. Wish I had read these reviews before ordering.

Purchased 2 calendars on January 1st, one for myself and one for my sister. After nothing had arrived 3 weeks later, I emailed Wordery to inquire about shipping/tracking. I emailed a few times and had a different person each time. They were friendly but not very helpful... one customer service person said I should check with my neighbors to see if they'd received my calendar. Wordery does not use tracking on orders so there is no way to tell when your item will arrive or where it is :/ Not the worst experience ever, but definitely not the best and wouldn't buy again. My calendar arrived a little over 3 weeks after payment and my sister's arrived a full month after payment.

The book I ordered is on undetermined delay from the publisher. Wordery gladly canceled my order, but has yet to refund my payment despite several reminders asking for it to be processed. I've contacted PayPal for assistance, as that was my method of payment. Please avoid ordering from this site.

I am beyond upset with this company, I'm sure I have devil horns and a tail because of how angry I am. I ordered from them before Christmas by the date and time it said to receive the product before Christmas and I still have not received it. Last Monday or Tuesday I got an email from the account I had ordered on saying that it would be here within 7 business days. I still have not gotten my package! Now, I try to log into my account to see the status of my package and guess what, I all of the sudden do not have an account with my email that they emailed me on a week ago. They've already taken the money from my account as well. Totally great site... N O T!

Not for the first time a book arrived substantially and obviously damaged. Torn and creased hardback. Clear from substantial undamaged packaging that it was knowingly packed damaged. Same as first case. Wouldn't even have bought a book in that state from a charity shop. They clearly hope no one will complain and make it hard to do so. Then they have a standard policy of offering a discount (still giving them a profit) but you have to incur costs of returning first.

I ordered my daughter 2 books on DEC. 07th for Christmas that was supposed to take 7 working days to arrive. It has now been 14 working days and I still have not received my items. Christmas has now passed and i have emailed several times with no response. Very POOR customer service. STAY AWAY. Pay a few more dollars somewhere else at least you will receive your item.

I have received a book for my grandson that is a cardboard book and the last 4 pages do not open as stuck together and the sound button does not work. Sent lots of emails and just get automatic reply saying will reply within 24hours but dont. There is no contact number. The books I ordered did come quickly so must have a depot here.