Wordery

It turns out that they do have a phone number which I have managed to hunt down. Their head office is based in Norwich and they are linked to a sister company called: Bertram Books: ******* *******

I phoned this number just now, all I needed to do was to ask to be put through to Wordery customer services. I got my refund. Apparently a lot of their books are 'print on demand' hence the hold-ups people are experiencing.

Hope this helps!

For some reason every order from Wordery is similar experience to Book Depository - that is they take ages to arrive. I was recently told that the delivery date given by Amazon to those who order from Wordery on Amazon platform is always way earlier than Wordery can deliver in, but Amazon forbids them from contacting customers to give correct delivery estimates so they are constantly getting complaints. None of this explains why a book sent within UK to a London address is still not here after 10 days. I've a hunch that "dispatched" just means they emailed a warehouse elsewhere and asked them to send the book when they can. Someone once told me that Book Dep, for example, don't have books on site.

Purchased 2 calendars on January 1st, one for myself and one for my sister. After nothing had arrived 3 weeks later, I emailed Wordery to inquire about shipping/tracking. I emailed a few times and had a different person each time. They were friendly but not very helpful... one customer service person said I should check with my neighbors to see if they'd received my calendar. Wordery does not use tracking on orders so there is no way to tell when your item will arrive or where it is :/ Not the worst experience ever, but definitely not the best and wouldn't buy again. My calendar arrived a little over 3 weeks after payment and my sister's arrived a full month after payment.

My book was apparently shipped the day after I ordered it. I didn't realise that Wodery were scam artists. According to the USPS tracking number my book was posted in Illinois the day after the order. Instead of shipping to Georgia where I live, it showed up in York, Pennsylvania. Perhaps it's taking a circuitous route to Georgia. No that's not the case. It then returned to Illinois. I wonder if the tracking number was even my order. I sent the tracking information to Wordery and they avoided answering directly and stated that my order is not due for delivery until September 11.

I had an issue with a purchase, some parts were missing. Wordery answered my query withing moments of me contacting them and are sending out a replacement. No argument, no quibble, I am very happy. Initial order was received promptly and for a good price too. I have placed a second order from them already

Amazed why Amazon use this company. Ordered a small in stock book from the UK warehouse. I'm at 2 and a half weeks now and still no book and of course no tracking information.
Wish they could ship as fast as they take the money...

Absolutely disgusting customer service. Ordered New Year Sacred Journey journal from these people in November. Supposed to arrive Dec 6 - 21 and didn't. I requested they please expedite as this was part of my now missed New Year ritual and I use it every day. No apology, just a snippy email from "Mat" saying they could refund my $ or it would take another 15 days. Absolutely HEARTLESS service. I ordered through Amazon.ca (Wordery is a third party seller) and this gives Amazon a bad name. I can understand an occasional shipment getting lost but the test of a professional company is how they handle it.

I recently ordered a book from Wordery, well before christmas as a gift, but it was well past the estimated delivery time. I had to contact them several times as they failled to update me after their initial correspondence. Although the replied to my emails, the second email gave me an updated delivery date that was also missed, the book eventually arrived a week after the original estimate. At this time of year, I can appreciate that there will be delays due to the massive increase in post, however, had Wordery gave me the 'true ' delivery date, I may well have sought the book elsewhere. In my opinion, they gave a delivery date that was never going to be met just to ensure i bought from them. Lack of transparency / honesty regarding delivery dates just makes me unlikely to buy from them again.

Placed and paid for an order on the 3rd December. Nothing by the 20th and tracking showed my book had not even been posted, so I asked for a refund on the 21st.
Wordery ignored my request and mailed my item on the 21st. They are still refusing to refund my money, demanding I wait another 9 to 11 days, for a gift ordered in plenty of time for Christmas.
Order at your own risk.

Date of experience: 21 December 2022

Ordered a book on first of month, due to ship in a week, and arrive in 10 days for a trip a month out. Now 2 days prior to my trip, they, after 3 delays, ship the book. No effort to get it here faster, communication over the last delay, when I tried customer service twice to get my book shipped, and no answer. If you live in the USA, do not order from this company. Service is substandard, and the delivery times are as if they put it on a boat. You can send it UK mail, and get it to NY faster than 11 days. Order from Book Depository or Amazon if you actually want to get your book. Wordery is awful.

Returned items weeks ago and they have not refunded
I have sent several emails and have had to escalate to paypal - they do not respond or explain why they have not refunded. The lied and said they only received 1 item back when it was 4 - all in all an exhausting experience and the customer service team are a waste of space. I would sooner pay more and not have this hassle.

Impossible to contact and left out of pocket, highway robbery. I really regret having used this company, I only hope I can add to the list of poor reviews that might help other people avoiding this company.

I ordered a Riverdale Graphic Novel for my friends birthday and I recieved a non fiction book about the Vietnam War? Even though the recipes inside was for the Riverdale book. Tried to message them because there is no contact number yet all I got was an automated reply back. Awful.

Invariably, Wordery are the cheapest, but each time I've used them, the book has either had imperfections (smudges, crinkles, scuffs), taken longer than most other companies to deliver, or the item has gone missing completely (so they say - did they even send it?), and I've had to wait ages for replacements to be actioned. If it's the delivery service they use that is at fault, with these many complaints they should b*7$%y well change their carriers. There's no phone contact no. Or chat option to be found anywhere for them. It's just not worth the uncertainty, disappointment and sheer hard work for the sake of a couple of quid. As many others have said... NEVER again.

Ive never had this experience online before. These guys canceled my $9.95 order today (Four days after order) saying it was out of stock BUT I went immediately to their site and they now have my product up for $17.95... WTF?!? Was it worth snubbing a customer for $8? I had 3 other stores to choose from (on Monday) and bought theirs for a whole $1 cheaper (instead of $10.95)... classless... I'll spread the word on my social media sites... #shocked

Accidentally ordered audio book instead of paperback and requested they cancel order less than 60 minutes after order was placed and theg claimed they could not cancel. I will return the item and never place another order with this company
Ridiculous

Ordered three books. Got two of my order plus one other persons book. The made a diabolical hadh of correcting their mistake. Took six emails plus a letter just for an initial reply. Still waiting for my Refund as the third book wasn't instock. But they will swipe your money quick enough. M Holmes.

Ordered something from this site and after several weeks they advised me the item was not available. Went into Amazon and Wordery were still offering the item at a higher price. Despite many e mails they were unwilling to send me the item and advised that I reorder it from them again.
I will never use this company again and would Dvise other people to avoid them as well.

I bought 8 books in November, last year and 3 in December. They promised to deliver it in 5-20 days. I wrote them a lot of times telling I didn't receive my parcels and they just refunded me for 2 books (they told me the address was wrong, but it was not). As I checked the books are not in the post office in my country, I asked this week (February) my refund. The just refunded the 3 books I bought in December (it seems that they never send me them) and for the others (the 6 books I bought 3 months ago), they told they will not refund me (145,07 pounds) unless they receive them back. I need the books, but as I didn't received it, I need my money back. I had a big loss because of the delay in my work that depends on these books. Do a favor to yourself: never buy from this shop. Don't trust them.

Didn't receive books 13 working days after dispatch. After email contact, I was told to wait another 2 working days and then they would ask me to confirm my address details. On the 3rd working day I emailed again and included my address. The response was that a postcode was missing. A detail generally not essential when state and suburb are given. Also one of the asterisked fields on the address form, which I checked gets flagged and is required to be entered to proceed. No tracking is available. I have found this service frustrating and disappointing.

The second I hit submit on an order, I realized my address was incorrect. Ten seconds later, I requested either cancel or change address, and Victoria emailed me and said process was too far along to change... after 10 seconds... so, wish me luck ever getting a refund since it's going to the wrong address & my credit card only disputes transactions by canceling credit card number... big hassle because so many autopays setup on card... wordery... never again!

I used Wordery UK via amazon so I had a tracking number to prove no delivery. My delivery problem was to be solved by Wordery Canada because I made the mistake of asking for the book again and not a refund. Still no book and they do not give tracking numbers. With Amazon you have a large company and an account to fall back on. Get the refund with Amazon. I t may not be Wordery 's fault for the postal loss(Covid?) but they have lousy follow up. Good book listings but bad service.

Ordered books never got conformation email. They told me I never ordered yet they had my email to send advertising for their company. Sure enough the $ is gone from my account! I will be going to the bank. Stay away from them