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Wordery has a rating of 1.6 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wordery most frequently mention customer service, and day delivery problems. Wordery ranks 398th among Books sites.
I've been buying from Wordery for a little over 2 years, I've loved it. Perfect prices for perfect books. I however have had 2 orders that never arrived and was never seen in their system. But payment was taken. Recently their website has had little to no books on them, maybe something to do with COVID-19 and stock levels. But yes. Would recommend, just make sure to always screen shot your order number before closing the page. As sometimes the order confirmation never gets sent.
Really awful experience. Used them multiple times but there new expedited shipping updates delivery address details and despite 10+ emails can't get them to deal with books that went to the wrong place
Unfortunately, all the revies are true. I regret that I didn't read them before I used this webiste. I have been waiting for my books for THREE WEEKS and have already received the email "We regret to inform you that the item below has unfortunately been delayed due to unforeseen circumstances."
A V O I D!
I purchased 5 books one in 1 order and 4 in the other all the same day.
The books were dispatched one by one each on different days and some have not even been dispatched, They say 14 days then they 10 days from dispatch.
When the issue was raised with wodery, I had spoken to 3 people via email and they did not even investigate the problem, in fact they kept giving me weird excuses about the computer dispatches it one by one its out of our hands as the computer does it and they have 2 warehouses and and they need to check with the publisher etc, when they were all from the same publisher and 2 were the same book but somehow they could only dispatch one.
I am still going back and forth with emails to try to resolve this issue and they have been no help. I have waited for the books and yet nothing has arrived even after dispatch but I am waiting till the 10 days are up.
The customer service is terrible spoke to too many employees and none were able to admit fault but excuses and reasoning.
This is a terrible site, I rather pay a little more and get a great service and no delay in the product.
I hope I obtain all 5 books by the end of the month.
Wordery disputed wrong description of item and then provided freepost address different from company address and eBay return address. Item not delivered according to them.
This is the most fraudulent company that I have ever dealt with. The Wordery listed a fraudulent guaranteed delivery date of December 16 on eBay. It is now December 23, and I still do not have my box set. The same box set became available again on Amazon. I ordered the box set on Sunday night from Amazon. It is less than 24 hours later, and I have received the box set from Amazon. Now, I am going through the hoops to get my money back with the assistance of eBay. I will never order from the Wordery again, and I will never use eBay again. This is not the first time I have been scammed on eBay, but I can guarantee it will be the last time! STAY AWAY FROM THE WORDERY. YOU HAVE BEEN WARNED!
If I could I would rate this wedsit 0
I order book on a Monday and payed 1-2 day delivery as I need it for Saturday for a birthday present. No book arrived still waiting! Don't use this wedsit!
I ordered three books off of the site for a birthday present. I placed the order two weeks before the birthday and the site advertised a 5-7 delivery timeline. I received an email saying one book had been delayed 4 days after the order. I then never received the other two books. A week later I received a second email saying another of the books had been delayed. A week on from that and I email the customer service team. I am told that the book won't be dispatched for another 8 working days. I told them to cancel the order. I have missed the birthday well and truely now and it would be plain embarrassing to wait another 2 weeks. The customer service team then told me that they couldn't cancel the order and that I would have to receive it and then contact their returns team and return it. It utterly baffles me how a company can be so tardy, and yet expect a customer to waist further time... and as for not being able to cancel an order 8 working days before it's dispatched is utter madness. I would never use this company again. Avoid at all costs
After 30 minutes from the order, I've requested to cancel it. There's no way to cancel an order. The policy says that you can cancel an order before it is shipped, IT'S FAKE!
DO NOT ORDER FROM THIS COMPANY. I ordered an expensive book retail price £75 and The Wordery took my order, took the money from my credit card same day, detailed delivery date and that was it for 10 days! They have no customer services telephone number and now I know why, the line would be engaged 100% of the time with complaints. The only way to contact them is by email and they take at least 48 hours to get back to you. They responded to me informing me that the book was out of stock, yet the book I ordered was still being advertised on their web page as available for next day delivery and they actually denied it! The Wordery are accepting orders and taking payment for books they do not have in stock. They are flying by the seat of their pants and an extremely untrustworthy company, the worst company I have ever experienced in many years using online ordering. I ordered the same book from Amazon who delivered exactly as promised unlike The Wordery! No wonder customers return to Amazon again and again, no hassle ordering and delivery and if by any chance there is a problem Amazon sort it out immediately. Amazon have a superb Customer Services department who listen to customers, unlike The Wordery! Will NEVER order from Wordery again!
Ordered through amazon on Dec 13,2017. Got a refund on Feb 16,2018 as I never received my order. Absolutely ridiculous
Awful do not use, no reply to emails and no refund after sending wrong book. I will contact PayPal and hopefully get my money back
Happy with the price, shipped on time and book was in excellent condition. Will definitely order from here again.
Delighted with my purchase, very prompt and excellent service, my book arrived within5 days. Would highly rrecommend this seller
WOW what super quick delivery, ordered yesterday, delivered today, well packaged, well priced free delivery amazing
Does not respond to correspondence. Does not send shipping confirmation. I will not give them a third try!
Really really bad service. Books do not arrive or arrive damaged. Replacements arrived damaged. No phone number to talk to customer service.
Cannot get any feedback on mon delivery. They have no phone number and just send an automated response to e mails.
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