Wordherd.io

We needed to switch our website to a different content management system. They promised to deliver a website in about a month -- five to six weeks at most. For the next five and a half months it was one excuse after another, one delay after another, emails going unanswered, repeated promises that they were just about finished and would be done next week, and then failing to follow through.

Their Google reviews include a handful of very bad reviews which describe experiences very similar to ours. At the time, I thought they were anomalies, but now in hindsight, I can I see that I should have paid more attention.

Their approach to customer service is a joke.

They did not respond to questions.

They would not advise us where they were at unless we asked repeatedly, and their assurances were invariably empty. At one point they even blew us off with the excuse that they were busy. (We were paying customers!)

We asked repeatedly for a Zoom call to discuss the reasons for the continuing delays and broken promises. They didn't even acknowledge the request.

They got snippy with us when, as a hedge against exactly this situation, we made a backup of work in progress -- which we had paid for in full.

After more than six months into a project whose timeline they pegged at about a month, they finally stopped responding to my emails, and even dropped the pretence that they were going to finish. Under the circumstances, I just can't provide any constructive feedback. The lesson they should take from this is obvious, but I have no reason to think they will.

ETA: As we continued salvaging what we could and proceeding with the site's development on our own, we discovered that they had taken a unique approach to site programming and design. Features and settings that should be easy to adjust via easily accessible controls are instead sequestered behind things like Theme Options, which is itself almost completely impenetrable. Essentially, they have made things that should be easy almost completely unworkable. Could it be part of a strategy to build in problems only they could $olve? Who knows?

ETA: We also discovered, some months along, that they had gotten the name of one of our central content silos wrong. Not only did this screw up our pagination -- it also meant every URL in that silo was wrong, which meant every link was wrong, which meant god knows what to our SEO.

In sum, they took our money, jerked us around for months, didn't even come close to delivering what we had paid for, and finally ghosted us. They also seem to forget who's working for whom. Do not deal with these guys unless you enjoy throwing your time and money away.