WorldRemitReviews 335

I had a decent enough experience with World Remit, until the "rug pull".

They then started giving me issues, closed my account, denied me access to the app or my past transactions.

And calling them the company refuses to give me my past transaction receipts - even though they said they had access to them

Horrible company. Stay away from them and go with someone else. Thank me later.

WorldRemit authorized a fraudulent transaction in my account, withdrawing money from my debit card without my authorization to send it to a person in Kenya I did not even know. I tried to contact WorldRemit again to ask for a refund since the fraud happened in their systems and they told that was my problem and would not refund me. There are better, safer apps to send money abroad so do not use WorldRemit because they do not even care about their customers that are being defrauded.

I've been using WorldRemit for over a year without any issues—until recently. Suddenly, they changed their internal process and started demanding completely unnecessary documents, even though my account was already fully verified and working fine.

Now, they're asking for ridiculous paperwork like government certificates and utility bills. I can't send money without going through this frustrating, time-wasting process.

What makes it worse? Their customer service is absolutely useless—just the same robotic replies without any proper help. It feels like they don't care about loyal customers at all.

It's beyond frustrating to deal with a company that messes up your ability to send money when you need it most. If you value your time and sanity, avoid WorldRemit. They clearly don't respect their users anymore.

I bought something online and paid via worldremit. The money was drawn from my bank account but the company did not receive them. The reason is that i sent them with mobile top up, but the phone number i used was to a landline, which you cannot top up. Still worldremit says that the transaction is confirmed, and that is all the help I get from them. I know i did a mistake writing the wrong number, but when they say that the money was received they are apparently lying. I sent hours trying to solve this, but it seems impossible.

I would be inclined to give WorlRemit "minus 1-star" if I could. I had a problem logging in to my account so I sent an email (over a week ago) but, unsurprising, did not receive a reply. I subsequently called the customer support line and found the experience to be the worst I have ever had. The agent was not actively listening, she was discourteous and spoke over me for the majority of the time then she just "muted" the call and left me hanging...As a long-standing customer, I have encountered a number of issues with the quality of customer service I have received, these ranged from unsatisfactory to non-existent but this latest experience has been the final straw... I have removed the application from my device and will make sure to give feedback on my experience via online channels and through personal communication.

Please Worldremit can you send back my money to my bank account. I can't wait for this l have a family serious problem that needs money now.

I've sent money overseas, however the many has not arrived to the recipient. I asked proof about my escalation than refund request but they are not able to provide even a single email with the details so far. The customer service is not responsive, IVR menu for calls cutting off my calls but specifically from my registered contact number.

Escalation was promised several times, even the delivery time is multiplied already. Refund also not works, much more details but only in short. Automated chat bot is also useless and the 30-40 minutes waiting times in the queue. Untalented management obviously and scammer intention. Avoid that *******@it..

I paid out some money to world remit to transfer money to Zimbabwe it's been almost a week they still have not paid out the money or given an explanation all they say is the transaction is delayed. When i asked For a refund they refused. It's almost like I fell for a scam

If there is a means, I wouldn't even give any star at all. Been skeptical to use this so called worldremit app due to other people's ugly experiences. I have been using a particular app for all my conversions for a long time. I do transaction with my eyes closed; never worried about my money or the time frame to receive the money. Finally I decided to try this app after 3 years because their rate was a bit better. A lesson i learned never to settle for less. I rather pay more to get quality.
After initiating the transaction and verified via my bank, I was debited but the transfer process got stuck and couldn't complete. This process kept loading for several hours until I decided to cancel the transaction.
After cancellation, I had waited for a couple of hours too for the reversal but guess what, only for me to contact these guys and they said refund would take 7 working days. The agent who responded to me by the name Snethemba was even cold with their response, rude and politely arrogant. Didnt care about my worry and just stuck on the respnse they have been asked to give to customers with such issues. Meanwhile this payment was meant for an urgent need.
If you ever worked for your money, dont use this app because they will mess you up. This same experience was shared by another friend who used the app.

Closed my account without notice or cause but still send me marketing spam "we've missed you" etc. I wouldn't use them to send money to a dogcatcher.

Dear Inhumane Worldremit Company,

I hope this email finds you well. I am writing to bring to your attention a deeply concerning incident that occurred during a recent interaction with WorldRemit's customer service team.

During a phone call with a WorldRemit manager, I was shocked and appalled to hear them explicitly state that they would prioritize following company processes over addressing a genuine emergency situation. Despite my plea for assistance, their response indicated a disturbing disregard for human life and empathy.

As a loyal customer of WorldRemit, I have always appreciated the convenience and efficiency of your services. However, this experience has left me deeply troubled and questioning the values of the company.

I strongly urge WorldRemit to review its customer service protocols and prioritize compassion and flexibility in situations where lives may be at stake. No company should ever prioritize bureaucratic processes over human life and well-being.

I sincerely hope that this incident can be thoroughly investigated and appropriate measures taken to prevent such distressing situations from occurring in the future.

Infuriating Customer.

I got stung by a company using world remit, the company refused to accept responsibility. I hope anyone reading this will know that if you see a charge from this company you will watch out, definitely protecting scammers.

Worldremit used to be honest and reliable. I have used worldremit for years. On three occasions, worldremit will claim the money has been delivered what's in fact it's a lie. In my opinion worldremit is now a fraud 419. I have stopped using that company. John Asaya

Terrible service.
Been sooo stressful and still money has not gone through. Been 6 days and I'm still waiting.
Rarely had updates unless I chase myself..

After I wrote my review, that has been seen over 4,000 times, I wanted to write again but was prohibited until a three month waiting period. WorldRemit is still the worst money transfer in the world. I have since joined two other money transfer apps and they have made every transfer flawlessly. Unlike WorldRemit, the other have a very professional customer service hotline and it works great. I am now able to send more money overseas than ever before. Don't make the mistake of using WorldRemit. They are not helpful, professional or practical. Beware! Don't use WorldRemit!

WorldRemit is the worst to transfer…
WorldRemit is the worst to transfer money! The Advertising on their site claims 10minutes to transfer, 5 days later and 96 hours after all required documents were received by them the transfer is still not done. This is a scam company dont use! The online agents are extremely slow to respond and in fact don't do anything at all, the last "assisting" agent Josephine could only take info and give another promise of urgent attention

Due to WorldRemit's transition to a mobile-only app, our company has decided to discontinue using WorldRemit for payment services. Key concerns include:

Reduced Accessibility: The mobile app is less accessible for those accustomed to desktop transactions.

Screen Size Limitations: The smaller screens of mobile devices make managing financial details more challenging.

Security Issues: Conducting transactions on mobile devices, particularly on public networks, raises security concerns.

Exclusion of Non-Smartphone Users: The move to mobile excludes customers without access to compatible smartphones.

Technical and Compatibility Problems: The potential for app crashes and compatibility issues with certain smartphones.

Connectivity and Data Use: The need for a stable internet connection and the consumption of mobile data can be problematic.

Multitasking Inefficiency: The mobile platform limits the ability to multitask effectively compared to a desktop environment.

Given these considerations, the mobile app is unsuitable for our payment processing needs.

The history of service from Worldremit has been fabulous and I could never complain about it, until now.

The recipient has not received the money (260 Canadian Dollars). Up to now, it has been 4 days. WorldRemit system says "Delivered" Transaction # *******. I spoke to their customer service. They said there is an issue at the recipient end. They will fix it. When? The customer service agent asked for the Phone Statement to prove that my family did not receive that money. I sent that statement to them, through the email that they gave me. I called them to check on the development, they are not picking up my phone anymore? Please refund that money. My family needs that money, I want to know where is my money.

Money has not arrived yet in Colombia.
I have sent money to my Colombian bank account since December 18. I have talked with the support service by chat many times, and they always give the same reason. "Our local agent has an issue; we are trying to fix it, and we will send you an update in the next 24 hours to your email.". I did not even receive the updated email. They don't give me any real solutions; I only have to wait for them. I need my money ASAP in Colombia. PLEASE DON'T SEND MONEY WITH THEM! I am afraid they stole all my money. They answered here very fast, but again, they didn't contact me and they haven't found a real solution... My money have disappeared until now!

Can you please send it to Philippines from USA to my family and relatives thank you so much
Regarding Ramon Castillo tinimbang