Got this after sending 100.00 usd to 5,000 php pesos. Reason unknown.
We're sorry to inform you that we've made the decision to cancel your transaction *******.
We strive to stay balanced and fair when reviewing all of our transactions, but unfortunately from time to time we have to make decisions like this to reject a transaction request when they appear to pose a risk to WorldRemit or the integrity of our customers.
If you think we've made the wrong decision, we'd love to hear from you to help us learn and get you back on track sending money. Please don't hesitate to get in touch.
For now, we've cancelled your payment and any funds taken will usually be returned to you within 7 working days depending on your bank. Please visit our help pages for more information.
Best regards,
WorldRemit Customer Service
https://www.worldremit.com
Yeah definitely not a viable alternative if you are trying to pay vendors or contractors because the platform is full of issues and is not business friendly.
After using World Remit for the past 8 months to pay our overseas writing team, today we were notified that our account was closed pending review. Our team is angry, they need to pay bills and feed their families.
Definitely would not recommend this company
My partner send me a money but the tracking number have missing one digit,I received already the email and message on my phone then,then i go the remittance center i cant get the money,so you not double check your give the receipt to the client?
My partner always send money at worldremit this is the first time.
Made a mistake of sending air time top up instead of actual money. I tried so many times to get refund or redirection, the reply came very late and they refused to give a refund. So they've got the money but the recipient didn't get anything and I've just paid for nothing.
I've been waiting for a refund since my transaction was cancelled last October 09,2020. They kept saying manual refund, i already did my part i gave my bank account but still my money not yet refunded. Worse company ever i experienced. Do not use this company to send money. Not recommended. SCAMMERS.
Worldremit hold my first transfer and called in the middle of last night! So I called them today morning and after 30 minutes of call. Hold... check etc. etc. And about 20 questions about the recipient, told they may clear my transfer (excellent!). Maybe they would not do it again during next transfers, but still... hell of effort to pass their scrutiny as a new user!
They withdraw money before confirmation of transaction. Once withdrawn immediately the refund process takes up to 7 days to complete. After complaining the service rep claims to be a subservient of their computer system. Beware of any company where a computer controls people! As you can see based other reviews this is common practice for this company.
They're nothing but common thieves!
WorldRemit has stolen 6000 USD from me and refuses to provide any help whatsoever! I am opening a case with the Belgian central bank.
They refuse to offer any assistance and in their portal they are falsely stating that 'Local partner is processing the transfer' which is nothing but a big fat lie! Their local partner refuses that they have received any information at all regarding this payment from WorldRemit.
I am not homeless and have no money for rent! I am loaning cash from everyone i now to stay in cockroach-infested motelrooms.
Twice in 12 months, transfers hang in limbo. No customer service relation, no explanation of what happened. Until reported to FCA then they start sending emails they working on it and take a long time to resolve
Looking at the type of behavior, I don't even feel like contacting customer service as mentioned as I see the whole situation as part of a scam. Today, after they requested all my personal information (including photographs of identification documents), and after verifying my account and collecting the amount from my bank, Worldremit sent me the attached email canceling the transaction and my account without providing a single specific explanation. I believe it's the first time in my life being treated like this. I see absolutely no reason to be involved in issues as I have had no problems whatsoever with any transactions. Unfortunately, I listened to a friend who recommended this service to me because it was more economical. On the other side, I have a very disappointed recipient who was relying on the process and expected the promised amount within the time frame. Now I have no choice but to pray that they actually refund the amount I sent. Please stay away from WorldRemit.
Overview
WorldRemit has a rating of 1.1 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WorldRemit most frequently mention customer service, bank account and money transfer. WorldRemit ranks 109th among Payment Gateway sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members