Before I sent my diamond ring to Worthy I read the many admirable reviews about them. They exceeded all expectations with their hard work and a design for the successful operation of their business. Extremely impressive.
From start to finish, the process was straight forward and executed exactly as advertised. I never had concerns or questions because all aspects were explained on the front end. Highly recommend. Takes the cumbersome sorting of how to go about selling unwanted diamonds out of the hands of individuals who don't know where to begin.
Hi Jennifer,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Worthy offers a seamless process for selling your used jewelry. They communicate every step of the way and keep the process moving. They provide a one stop shop for selling, which leads to them taking a hefty cut of the proceeds. I ended up with less than 1/4 of the appraised value and less than 1/2 retail price. But I likely got more than a pawn shop or private sale with less hassle so if you just want to get rid of it and put a chunk of change in your bank account, this is a great option.
Hey Carolyn,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I was hesitant to send my ring with this company, but overall they were great at communicating when my ring was received and during auction. But overall it was a huge waste of time. I have a.96 carat solitaire ring that is less than 2 years old. Highest bid I received was $260 and they suggested I countered with somewhere around $325. I know I won't get nearly as much as I paid for this ring but a pawn shop would offer me much more than that. A local jewelry store offered me $1600 and I thought I may get more from worthy from reading reviews. Overall pretty dissatisfied and annoyed that I wasted my time.
Hi Maria,
We appreciate your choice in working with us although we weren't able to help you reach an acceptable amount for your diamond ring. At the end of the auction, your jewelry was prepared for return and shipped back to you free of charge.
A member of our leadership team has attempted to connect with you directly and remains available to discuss your recent experience with you. We look forward to connecting with you and determining any final steps we can take to improve your overall experience.
Thank you,
Worthy Team
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
Hello Tia,
At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.
That being said, it sounds like you did everything we asked with regard to submitting a picture of the jewelry to us in advance that you would like to sell. This is a great and very helpful initial step, but unfortunately with most pieces of jewelry, our Lab Team has to see it first hand to fully determine if there is a demand for the item on the current market, and/or it would sell for a fair amount for the benefit of both the seller and our company. This is why we provide all shipping costs to get the item(s) to us, and all shipping costs to return them as well if they are determined to not meet current qualifications. We try to make sure there is very little we ask of sellers beyond patience and trust while their jewelry is in our possession.
We do apologize that your jewelry was determined to not be auctionable on the current market. In addition, we are sorry that the FedEx Location we suggested was so far from your address. In order for jewelry to remain fully insured, we are required to ship to FedEx-Staffed Pickup Locations, so we try to find the one closest to the home address of the seller. In some cases, that is farther than preferred, so we have the seller sign a release to have the jewelry returned to their home or work address as is the case here.
We don't want you or anyone to get the impression that we are only looking for high-end jewelry, but more so diamond jewelry that would sell on the current market to one of the more than 1,000 professional jewelry buyers we work with.
A member of our Leadership Team will be reaching out to you to see if there is anything else we can work with you on to try and resolve any misunderstandings or negative feelings about Worthy.
We do thank you for giving us the opportunity to do business with you even if it didn't work out.
Sincerely,
The Worthy Team
Plenty of communication during the phases of sending/receiving my items and during the selling process. Once my items sold, however, all communication from Worthy ceased. They quote a time frame of 3-5 days to receive your payment once the item sells. On day four I called for an update and was told that I would receive payment on the next day, the fifth day. On the fifth day, I called and was told that it was too late in the day (4PM) because "finance closes at 5:30pm" but that I may still receive payment that day but it would certainly be by the next day, the 6th day. On the 6th day, I chose not to wait until the end of the day to call. When I called I was told that I would receive payment in the next 1-2 business days (today is Friday, Monday would be the 9th day). I was told that there was no one to escalate my phone call to when I asked for a manager. I was told there were no guarantees about when I would receive the funds. I have now been told three days in a row that I would receive the funds that day or the next day and now on the third day the story is it will be another one to two more days. I've lost confidence in anything they tell me at this point and am wondering if I'll get my money without taking further steps. THE MOST IMPORTANT PART OF THE ENTIRE PROCESS is the part they can't get right. Of course, they've received their payment.
Hi Beth,
Congratulations on the recent sale of two of your jewelry pieces. Once again, we appreciate having had the opportunity to partner with you in their sales.
The sale of your ring was finalized on December 27th and the sale of your watch was finalized on December 29th. Payments for successful sales are normally issued within 5 business days of the sale being finalized however the recent holiday created some delay in the processing time. Proceeds for both sales were issued to you on January 5th which would have been within the normal timeframe for the watch's payment. We sincerely apologize for the slight delay in the payment of your ring and for any confusion that led to such a poor experience.
We're hopeful you have since received the funds but your bank may require 1 additional business day to process the payment on their end. To ensure we have thoroughly addressed this with you, you can expect to hear from a senior member of our team today.
Thank you,
Worthy Team
Worthy's estimate of my ring was 7 times what they ended up selling it for. Then they offered me a $25 gift card for my trouble It's a scam. They didn't reply to my communications about my being unhappy for weeks, even after more than one prompt. I'm very unhappy with this company and have read many reviews written by people who had the same experience I did.
Tried to get me to sell my $3500 engagement ring to them for $365! Not to mention there is a 18% fee on top of this so I would only get $299 total! That's not even 8% value yet they said 298 were "interested" in it….stay away!
Hi Amanda,
If we have correctly located your account, we do see your auction ended earlier today. Unfortunately the auction was not successful however our team will be more than happy to prepare the complimentary return of your jewelry to you without hesitation.
In reference to your concern with our Seller Success Fee, we do charge a flat fee, respective to the final sale amount, however this is only charged when an item successfully sells. If the auction is not successful, the services we provided including the fully insured shipment to and from our office are 100% complimentary.
As a reminder, the other services we provided to you included professional cleaning, photography, and independent third-party grading at the GIA for your jewelry. We only succeed when you do which is why we're motivated to set your auction up for success to the over 1,000 professional buyers that make up our buyer network.
It is important to note there is a notable difference between the original retail price of jewelry and the amount you may receive in a resale market. To ensure you walk away satisfied from any potential sale through our auction platform, you were given complete control of setting your auction's reserve at the minimum amount you felt comfortable selling your jewelry for. We share your disappointment in the outcome of the auction however we do hope the prompt and expert services we have provided you since receiving your jewelry on the 14th of June can be taken into consideration.
A member of our leadership team will reach out to you directly tomorrow to discuss your recent experience and work closely with you while our team starts making preparations for the return of your ring.
Thank you,
The Worthy Team
When selling my diamond bridal set, I came away so much knowledgable about the grading of the diamond and other qualities that come into play when reselling jewelry. Worthy's professional grading and the live auction accepting bids world wide over a few days was exhilarating and exciting. I was glad to sell this beautiful ring for more than it's recommended reserved price.
Hi Leilani,
We appreciate having had the opportunity to partner with you on the sale of your bridal set. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
From my trepidation about sending off my valuables to the process of grading, cleaning, and photographs of my necklace — to some much needed money in the bank to use in a way which serves my life going forward. Why keep something you no longer need? Why not grease the wheels of the universe? Letting go allows momentum for my future with the added bonus of cash in hand. I have already highly recommended your service to many. Everyone was totally professional and I am happy someone else will enjoy a necklace that was just sitting in my jewelry box.
Hey Eileen,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I was a bit hesitant at first but after thorough checking I decided to sell some older pieces that I no longer wear. What a pleasant experience! Kendall was easy to work with. He gave me great information in a very timely manner. Their fees are quite reasonable and my items sold very quickly! Money was in the bank in a couple of days! I will definitely use them again.
Hi Nancy,
We completely understand how intimidating selling your jewelry can seem at first and we appreciate having had the opportunity to walk you through it. Thank you for sharing about your experience, we'd be more than happy to partner with you again should the opportunity arise.
The Worthy Team
From the moment you contact Worthy to the follow up after the auction, you are informed every step of the way. They make it very easy to ship. Realistic values set by their experts. Received far more than I could in a private transaction.
Hi Rob,
This is exactly what we strive to do! Congrats again on the sale of your piece. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Christine did a great job helping us selling my ring. She was very knowledgeable, professional, collaborative, and followed up all along the way.
I would certainly use her again. I was very happy with Worthy and she's the primary reason for that.
Hi Brent,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Worthy made it so easy and transparent to sell my ring! I loved getting frequent updates throughout the process, and the GIA grading report was extremely thorough. I can't recommend this service enough!
Hey Jessica,
Your feedback means so much to us and we're so glad we were able to help you sell your [item]. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
My experience selling my ring on Worthy can be described as phenomenal. The email communication throughout the process helped me feel more secure with what was happening every step of the way. I ended up getting exactly the price I had hoped for at the auction!
Hi Kelley,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
I was very leery to send my mom's wedding set off in the mail to be sold, but Worthy proved there is nothing to be afraid of. My personal representative contacted me every step of the way not only by email, but also by phone. The price I received was fair and comparable, and actually slightly higher, than what I was quoted at a local jewelry store. The experience was top-notch, I would recommend selling your jewelry through them.
Hi Susan,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
This is my second time using Worthy, and again, they were spectacular! I submitted two pieces, and each were handled by separate associates. This just shows how dedicated Worthy is in getting you the best price, by having the focus on one item at a time. Both Kendall and Ornella were fantastic to work with. Incredibly professional, they made the process seamless from start to finish. I highly recommend both of them to take care of you and your valuables! They will make you very happy you trusted Worthy!
Hi Marie,
Thank you for taking the time to share about your experience with Kendall and Ornella! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
It was so quick and easy to sell my late fathers unused engagement ring and wedding band. My siblings and I had been sitting with this bridal set for a few years now because it was so hard to find a buyer. The sets worth continued to drop year after year but I decided to try Worthy! It was so simple to have the rings picked up, appraised, and sold. The ring sold during the first 3 day auction - at a higher price than what we were first offered for them four years ago! I wish I could use a service like Worthy to sell all my items!
Hi Rachel,
We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
I was selling a high end watch and had no idea how to get the best value for it. Worthy made the process so easy that I would use them again in a heartbeat. They gave me an honest opinion on what I could get from their auction process and they were right on target. Worthy made shipping very easy and kept me up-to-date all the way till the end of the auction. Got the money in my account two days after the auction and was extremely satisfied with the whole process.
Hey Seth,
Your feedback means so much to us and we're so glad we were able to help you sell your watch. Don't hesitate to reach out should you need help selling any of your other pieces down the road!
The Worthy Team
Selling my rings with Worthy was the best thing I've ever done. Simple process and I received a little more from my auction than I expected. Customer support is excellent. Received my payout quickly. Highly recommend!
Hi Wendy,
We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
Answer: Hello Paula, Are you able to send us pictures of the item? This would help us determine if it's something that we would auction through our platform. You can email to info@worthy.com along with your contact information. Thanks, The Worthy Team
Answer: Hello Doris, We sincerely apologize for our delayed follow-up with you. If you haven't already, please either contact our team at 888-222-0208 or send more details about your jewelry to info@worthy.com. We'd be more than happy to partner with you on the sale of your jewelry if there's a current demand for it! Thank you, The Worthy Team
Answer: Yes, Worthy photographs your item and gets it appraised. Worthy will suggest a reserve price. You can set your own, though, like I did. Had my ring not reached the reserve, I would have had the option of accepting the sale or having my ring returned. I set my reserve price 5% over what they suggested and I received double what I set as my reserve. Something to note is since my ring had a flurry of attention on the last day, Worthy extended my auction time enabling me to receive more bids. My ring sold last night and I had an email this morning saying my deposit was made to my account. I will use them again and recommend them to my family.
Answer: A: Hello David! Thank you for your question, Worthy does not have a storefront, however, we can arrange for you to hand-deliver your items! To set this up please give us a call at (888) 222-0208! Thanks, The Worthy Team
Answer: Hello Tami! Thank you for your question, to get started you can either submit the information you have on your engagement ring to our website from our homepage, or you can send photos of the ring to info@worthy.com and we will connect you with one of our selling advisors who can assist you with getting started! You are more than welcome to reach out to our Support team if you would like to discuss this further. You can reach us at (888) 222-0208! Thanks, The Worthy Team
Answer: Hi Suzanne, We are able to facilitate shipments from within the United States. If you are interested in using our services as an international seller, you would be responsible for all shipping fees and related expenses for an international shipment. You are more than welcome to reach out to our Support team if you would like to discuss this further. You can reach us at (888) 222-0208! Thanks, The Worthy Team
Answer: Yes, we can help you sell all of your fine jewelry pieces. Please call us at 888-222-0208.
Answer: For me Worthy was legitimate and I plan to use them again and to refer them. They did an excellent job.
Answer: I was offered a quick sale and it was less than what I had anticipated my minimum bid price would be. I was told my check was sent out. Hoping to receive the check any day now, All in all, the process was not everything I had hoped for... I received one phone call on a sunday with the quick sale offer and some basic info on the appraisal. If you created an on-line account and communicated via email then you at least have some paper trial of what has happened. I went in person and delivered a ring so all communication was via phone once I left the building.
Worthy has a rating of 4.8 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience and customer service. Worthy ranks 4th among Diamond sites.
Hi Joseph,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team