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WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.
Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!
Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/
I had a problem, the images do not load when you are a guest and they have solved it remotely. They have been very kind.
My Client site had developed a weird glitch that made the whole site unusable. WPMU DEV fixed that within minutes. Great people
The one company in the world with very goood support i like it to much
If you are a paid member or not you will get the best
The value is great, the service top notch! The support alone make the price worthwhile. I will be a customer for life!
Highly recommend.
So many great premium WordPress plugins that work well together, and very helpful and responsive support.
The best support with great hosting services. They help with anything I need, even WordPress issues. I recommend
They always go absolutely over and above to help, and they are experts. Which sadly you don't always get with web support!
Thank you Ken!
You spent so much time helping me get to the bottom of my issue. I am so please with the level of attention I received.
An amazing team. They provide great plugins and themes. And have the best support in the industry. Would highly recommend their membership.
The customer service at WPMU Dev is top notch! Thank you for such wonderful service, and Kris on the Live Chat is the best! I LOVE THE NEW HOSTING SERVICE!
The support for this is the best ever experienced! All the money worth it! Thank you for making my business easier!
These guys are very customer service oriented and responsive. And their products are great, too! Highly recommended.
Worth its price tag, and the price tag is just for the support, most everything else they give for free!
Always great help both with my hosting, website and apps. I would and do recommend to anyone looking for the apps to help website and hosting
Great job, Patrick Cohen. He's helped me faithfully for years! Great job, Patrick Cohen. He's helped me faithfully for years!
Security, speed optimizer, uptime/downtime, search engine optimization, image optimizer, hosting, dashboards and the best helpdesk/support.
I have only good things to say about WPMU Dev. Amazing team and always so helpful! Highly recommend!
Products used:
Hosting, Premium Plugins plus support!
Hi Emma,
Thanks so much for the great review, we're glad to hear you're enjoying our feature set! If you currently need help with your account or sites, feel free to contact us.
Kindly,
Mercedes
The support is incredible good. Never had that kind of premium experience with any other hosting provider...
Thanks so much! All you replies are really detailed and very helpful. Your agents seem to be true professionals in their field.
The title pretty much says it all.
Highly Recommended!
Never been happier with a business decision like this before.
Great software and any bits I don't understand I'm helped through by your support team.
Thanks again
Katya was great to deal with as usual. I sent the issue and she had it sorted in about 4 minutes. Very happy! Thank you.
Best online support I've ever had, time sensitive and helpful - well worth the price of admission...
I use WPMUDEV dashboard on my websites and the experience has really been awesome. Their support team is the greatest I've seen anywhere!
I really love that website and the community around it.
Splendid premium plugins and themes for WordPress. The best I ever used.
Lionel
Gain trust and grow your business with customer reviews.
The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
Hey Kirstie,
Great to hear that you're happy with our support team and services as a whole!
Thanks a ton for taking some time out of your day to share your experience :)