• WPMU DEV

WPMU DEV

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Overview

WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.

  • Service
    92
  • Value
    91
  • Shipping
    15
  • Returns
    22
  • Quality
    76
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
3
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How would you rate WPMU DEV?
Top Positive Review

“WPMU Consistently offers best support in (any) industry”

Jeremy W.
3/17/24

Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!

Top Critical Review

“Thieves take your $, that up and ban / make all your online property disappear”

Extra M.
7/9/23

Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/

Reviews (330)

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support team (33) customer service (27)
Thumbnail of user robr189
Oregon
1 review
0 helpful votes
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July 5th, 2019

Nahid went over an above to help me get through some setup issues I was having with my multi-site Wordpress instance. He was super patient and sometimes had to show me step by step how to get some of the tasks complete. Awesome job!

Thumbnail of user leightonb7
Jamaica
1 review
0 helpful votes
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August 23rd, 2020

If these guys decided to sell bread I'd buy it. I have been using them close to a year and the has been the best investment yet. Their customer support is great and the plugins are incredibly handy. As a novice, I have been able to implement functions that I thought I needed a professional to do as well as solve problems with their support. Its always been good for me. Highly recommended.

Thumbnail of user jeanettee19
GB
1 review
1 helpful vote
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July 10th, 2019

These guys are like my own dev team - they immediately respond on chat and do their upmost to help with anything Wordpress related or their own plugins. I have just started to use their hosting and also set up staging sites. Absolute experts and I could not manage without them.:-)

Service
Value
Quality
Thumbnail of user gaborl4
Hungary
2 reviews
3 helpful votes
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January 26th, 2020

Guys, be aware this company might delete your hosted sites in any minute. This just happened to me - they just deleted one of my sites hosted at them, a site under active development, without any warning and without any reason to do so.
And while technically you can get the site back, you won't have a backup with the latest code status before the deletion.

Effin ridiculous bunch of amateurs, a potential catastrophy for everyone hosting at/with them.

Thumbnail of user hubertd2
France
1 review
1 helpful vote
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November 2nd, 2015

I had to cancel a subscription and ask for a refund due to health problems, the answers came in under 10 minutes and another 5 minutes later the refund was done, and this all on a sunday.

Absolute great service.

Thumbnail of user markg75
Panama
1 review
4 helpful votes
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June 5th, 2014

This is one organization you want to be a part of.

Not only do they have a team of technical experts who are experienced with wordpress, MU, buddypress and 100's of plugins, they answer your technical questions and help you get your site up and running --

It is the best money I have spent in a long time. Just access to their library of tested tried and true plugins is worth the little money this support membership costs -

If you are smart -- and you are a wordpress designer/developer -- you would go join right now --- and unfortunately I don't make any money on this -- LOL... but you need to belong, it will save you thousands of dollars in lost productivity time

Thumbnail of user janetd787
New Jersey
1 review
0 helpful votes
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June 17th, 2021

I just switched from GoDaddy hosting, so I needed a ton of help with migration and a few tweaks. I spoke to 6 different agents over the course of two days and every one of them was super knowledgeable, patient, and responsive. (I'm not a techie, I'm slow, and have no idea what I'm doing. So I appreciate how helpful they all were) And really, with the exception of one chat, there was NO wait time at all!

Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Janet,

It is amazing to read that last year you decided to switch to our company. As for the support you've received so far, that's what we're after as a company, to deliver excellence not only in our products, but also in supporting our customers. Whenever you need help, know that we will be waiting for you.

Kindly,
Mercedes

Thumbnail of user andrewc526
Vermont
1 review
1 helpful vote
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July 10th, 2019

Patrick was very patient and led me through a number of steps to resolve the problem. What a gift to click a chat button and get help to solve a problem I'd been researching for a couple of hours before without success.

Thumbnail of user marjetw
Netherlands
1 review
1 helpful vote
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August 30th, 2017

Great help from the live-chat option in WPMU DEV. Both support chats I had today were great and productive. I can go ahead quickly and don't have to wait another day to get feedback on my question on the forum.

Thumbnail of user marinas10
Australia
1 review
3 helpful votes
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May 11th, 2014

The plugins are a life saver!
I am a developer and I use almost all of their plugins on different websites, it saves me a lot of time. And when I need any support I can just check the forum or message them and they were always very helpful.
Totally recommend!

Thumbnail of user heessei
Switzerland
1 review
0 helpful votes
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November 24th, 2020

I use google translate... sorry for the mistakes!

I wanted to thank you because when we contact you you answer, give advice, you are attentive and patient. Perfect. Special thanks to Deivydas.

There are "big companies" which could take example... I can cite for example and especially with the suppliers which precisely provided templates it is the largest. When we need nothing we are well served!

Thumbnail of user jeffg388
GB
1 review
1 helpful vote
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August 5th, 2019

An excellent hosting platform and set of wordpress plugins, now the mainstay of my new sites.
The support system is first rate, and the friendly team work hard to resolve any issues, which are usually due to my lack of knowledge, and nothing to do with their service

Thumbnail of user jonasz8
Germany
1 review
1 helpful vote
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September 7th, 2022

The support is always there when needed. Just amazing. I have never experienced a support team at this kind of level and scale. I never have to wait a single second to get connected to someone who can actually help my fix my issues. Most of the times within 5 minutes. Couldn't be happier. People from the support team like Marcel make WPMU DEV a no-brainer to choose for hosting.

Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Jonas,

Thank you so much for the awesome review! We really appreciate that you took some time out of your day to share your experience with our services and support team:)

Best regards,

Thumbnail of user johannekev
Spain
1 review
0 helpful votes
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December 30th, 2020

I am super happy with all of the help the people of WPMUdev are giving me. Everytime I can´t figure something out they are there and always cheerful and happy to help. These guys taught me a lot and it´s like I have my favourite team of smart people behind me. LOVE it.

Tip for consumers:
If you run a small business like me and don´t want to get too deep into the hard tech stuff but want to give your clients the service of helping them, then these guys have a great solution, IMO

Products used:
I use the agency package.

Service
Value
Quality
Thumbnail of user dianef35
North Carolina
1 review
0 helpful votes
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March 25th, 2016

I was having a little trouble switching web builders, I'm far from what you would call a techie. In fact I'm probably a newb. But through WPMU support I was able to get up an running quickly and fix the transition issues easily. Thanks! What a great team of people ready to jump in and help!

Thumbnail of user bdrinkwater
Australia
1 review
0 helpful votes
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October 7th, 2023

I'd like to thank FIda from WPMU Dev for resolving a perplexing issue we had between a couple of wordpress plugins. We worked on this for a couple of days with no resolution. We connected with Fida and he was able to resolve the issue in 5 minutes! This service is so fantastic. Thanks again Fida!

Service
Thumbnail of user sl465
Canada
1 review
10 helpful votes
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December 19th, 2017

Zero notifications of trial period ending, so no courtesy. HUGE monthly payment not worth services rendered. No invoices or receipts sent upon payment. They basically hope you will forget you signed up for a trial so they can charge you until you notice. They will not send you anything to indicate that you are being billed monthly and they will NOT refund you, but will send you oodles of sales emails. Lockin artists with sub par plugins and services. Most of them had script conflicts with my existing basic setup. Nag screens constantly. Stay away. No run away..

Tip for consumers:
Don't give them your CC# unless you are good at remembering and create a reminder for yourself to cancel at the end of trial or you will be charged a hefty monthly fee because they will NOT remind you...

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayw468
Indiana
1 review
0 helpful votes
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April 1st, 2021

Hello, I had to give a review for WPMU. I am not hosting with them currently, but their plugins are fantastic and have made my site a lot better. The reason I stay with them is for their excellent customer service and response times.

Service
Value
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Jay, thank you so much for the great review. We are glad to hear that you enjoyed our plugins and the assistance of the support team. If you ever need help, don't hesitate to contact us
Regards,
Mercedes

Thumbnail of user rajarshim
AE
1 review
0 helpful votes
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December 1st, 2020

I recently changed my hosting over to WPMUDEV, from my previous hosting provider. The experience so far has been amazing. For those who are not technically inclined, it is just great to have a team help you out in all the technical nitty gritties. The hosting experience so far has been great and the support service is stellar.

Thumbnail of user sonalikap
AE
1 review
2 helpful votes
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July 10th, 2019

Especially for those struggling with the technical nightmares and terrors that come with hosting, migrations and site optimization.@ Nahid from the support team is extremely helpful and patient! Thank you! :)

Thumbnail of user tonyr252
North Carolina
1 review
1 helpful vote
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July 25th, 2019

I have WPMU DEV Pro, and I will likely use them for as long as I build and maintain websites.
I have the dashboard installed in approximately 75-80 sites across two separate accounts (one personal and one business).
I love their plugins, their blog posts, and their support. This is a great suite that I personally love.
There are a few people at work who claim some other options are better, but it's really hard for me to see their point. Their discretion is the only reason why we don't have hundreds of sites with WPMU DEV yet - but we're getting there ;)

Thumbnail of user frodeh1
Norway
1 review
1 helpful vote
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July 22nd, 2019

Setting up the correct domain mapping on multisite is not something that I have ever done before, så getting help to get this correct was very helpful. Great support as always from the guys at WPMUdev

Thumbnail of user mikea437
Canada
1 review
3 helpful votes
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October 11th, 2018

These guys are like the SAS of WP,

If you've got a problem, if no one else can help, oh bugger... that's the A-Team, same difference.
Seriously these guys are the best at what they do, if you work with WP and don't have a premium account you are missing some of the best, feature rich in every way, support, plugins, advice, information and all things WP.
Give them a trial, you won't regret it.

Thumbnail of user noelm138
Germany
1 review
0 helpful votes
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December 10th, 2021

Been using their excellent plugins for a couple of years (Smush, Hummingbird etc) and using their hosting for nearly a year. Never had any reason to complain - the support is immediate, v professional and always helpful, even if the questions at times have nothing to do with their services! Can't hesitate to highly recommend them - both hosting and plugins.

Products used:
Premium plugin complete package, bronze and now silver hosting.

Service
Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Noel,

We're really glad to read that you've been using Smush, Hummingbird, and more from our suite of products for so long, and we look forward to working with you for years to come! Our support team always strives for excellence in their assistance, and it's great to see that we're achieving this.

Whenever you need us, we will be there for you.

Kindly,
Mercedes

Thumbnail of user robt158
California
1 review
1 helpful vote
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March 2nd, 2017

I've been using WPMUDEV for 2 or so months now and still just developing my site locally. Sometimes I wish their plugins would have more features for what I want but what can you do. At least their support has been good at answering forum questions.

Service
Value
Quality

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The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Thumbnail of user timothyb38
WPMU DEV C.

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