• WPMU DEV

WPMU DEV

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Overview

WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.

  • Service
    92
  • Value
    91
  • Shipping
    15
  • Returns
    22
  • Quality
    76
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
3
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How would you rate WPMU DEV?
Top Positive Review

“WPMU Consistently offers best support in (any) industry”

Jeremy W.
3/17/24

Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!

Top Critical Review

“Thieves take your $, that up and ban / make all your online property disappear”

Extra M.
7/9/23

Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/

Reviews (330)

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support team (33) customer service (27)
Thumbnail of user maryl879
Illinois
1 review
0 helpful votes
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September 29th, 2019

Ashik was able to add a requested feature to the Hustle Pro plugin while we were in LiveChat! He added a customized code and then trained me on how to extend the customized code to fit different scenarios. Amazing!

Thumbnail of user bt242
Mauritius
1 review
1 helpful vote
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July 2nd, 2022

Always happy to assist and so efficient.
Saved the day so many time I recommend without hesitation to any who wants peace of mind on their wordpress project

Products used:
Hosting and support

Service
Value
Returns
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey there,

We appreciate your candid, honest, and detailed review. We are happy to have you as a member and look forward to working together for many years to come.
Regards,

Thumbnail of user jonathans452
Illinois
1 review
1 helpful vote
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August 8th, 2019

I just LOVE the fact that I can ask them any sort of question, and 9/10 times they get the perfect answer quick and friendly. They go above and beyond in all areas of support, I love chatting with them and learning from them.

Thumbnail of user sarah.e
GB
1 review
0 helpful votes
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October 7th, 2023

Fida was such a superstar - as a business it is invaluable to know that the support team at WPMUDev always have your back!

I've been with WPMUDEV for years now - even before they did hosting - and the constant upgrading of all the features and striving to act on customer feedback is very impressive. I really wouldn't go anywhere else.

Products used:
Hosting and plugins

Service
Value
Thumbnail of user davidm4447
Spain
1 review
2 helpful votes
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November 26th, 2020

I started with the plugin set service, then mooved to their hosting service. In both scenarios, any time I need help, even on a hurry I get fast, reliable and great and personal support. They go far away than other hosting providers, helping with questions which actually are closed with a "we cannot help you on this, good look googling"
Special mention to Pawel, from support team, funny, quick responsing and helping with I smile;-)

Tip for consumers:
- great and cheap suite of wordpress tools
- fantastic hosting service
- lovely support team

Products used:
their plugins suite and the hosting service

Service
Value
Returns
Quality
Thumbnail of user mikef1236
Tennessee
1 review
0 helpful votes
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August 16th, 2021

I'm kind of new to WPMUDEV, I started using their plugins and was impressed with their service on a pretty cheap product, so I've upgraded to their hosting and so far I'm VERY impressed. I have had to speak with a few people and everyone I have talked to is stellar. Williams Valerio helped me today and has been amazing. They know their stuff and go over and beyond to make sure you get taken care of. I can't suggest them enough. I was with another company for 15 years and will be moving over more sites to WPMUDEV in the coming weeks. Very helpful and knowledgable people on the WPMUDEV team. Thanks guys!

Tip for consumers:
Dont be afraid to ask for help, their support is where they shine!

Products used:
hosting, site optimization plugins.

Service
Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Mike,

That is a great recommendation, do not hesitate to ask for our support, because it is one of the things we like to do the most! William, along with the rest of the team, works daily to deliver great experiences, and we are glad to read that you felt that way.
We're always improving our existing features, while creating new ones, so we want you to be a part of that! If you ever have a suggestion or feature requirement, you can always contact us so we can take your advices into consideration.

Greetings,
Mercedes

Thumbnail of user moneymaver
Australia
1 review
0 helpful votes
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October 7th, 2023

I've just migrated from Dreamhost to WPMU Dev using the automated DIY process which was very easy and quick - took about 30 minutes after reading the instructions. I pinged support as the SSL certificate was not updating and they resolved the issue in 5 minutes. I've run my first AHREfs site audit and every page was detected and loaded correctly. There was not a single error when AHREFs crawled the site. This is a welcome change from Dreamhost where I was only ever getting 10% if the site crawled (most pages constantly timing out or returning streaming errors), and their support team telling me the Wordpress plugins were causing the problems.

Products used:
Quantum Hosting $8 per month

Thumbnail of user kristine.eksteine
Slovakia
1 review
0 helpful votes
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October 7th, 2023

I haven't had any problems with the hosting yet, and I've been with WMPU Dev for more than 2 years. The only problems that have happened have been because of 3rd party plugins and files, and because of my own doing, haha. And the support have managed to fix all of them for me in no time. I definitely recommend them!

Products used:
Hosting and plugins

Service
Value
Quality
Thumbnail of user stephenw38
Mississippi
1 review
3 helpful votes
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June 7th, 2014

WPMU DEV is essential for anyone looking to get the most out of their use with WordPress. The ability to have so many different customization and functional options available to you is very beneficial. With WPMU Dev, you get all these under the same roof! So, whenever you need support, their top-of-the-line support team is there with the solutions to your problems.

I have had nothing but possible positive experiences with WPMU DEV and I can't foresee why that would change.

Thumbnail of user alifa3
Belgium
1 review
1 helpful vote
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July 11th, 2019

I don't think I can ever express how I feel about this awesome company.
Everything they have and do is just AMAZING.
If all companies were like this, I think there'd be NO STRESS in the world.
Simply joy.

Thumbnail of user nienkeh1
Netherlands
1 review
0 helpful votes
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March 8th, 2021

I had a problem with my website. My previous host first answer was always that I had to find a developer to resolve a problem. You do not have this problem with WPMUDEV, they help you resolve your problems if you are not an IT expert yourself.

Thumbnail of user arialb
California
1 review
2 helpful votes
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September 29th, 2015

We've been trying to find a solution for our website we're building and WPMU DEV seemed to have the tools we were looking for, but I couldn't be sure until I tried them. Unfortunately, they didn't have free versions of their plugins, so we had to purchase a subscription in order to get access to the plugin. I get it, but it's much easier to test before having to cough up the cash.

Unfortunately, what they had didn't fit our needs and my research got cut short. We had to go with another option. HOWEVER, the guys at WPMU DEV were very accommodating in cancelling our subscription with no questions asked.

Service
Value
Returns
Quality
Thumbnail of user tommyc78
Illinois
1 review
2 helpful votes
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September 5th, 2019

Love these guys and gals. I'm pretty tech savvy, especially with Wordpress, but whenever I run into a problem with my sites they are always there to help. I'm never bounced around from one support agent to the next, the person I talk to fixes my problems right away or troubleshoots absolutely everything in order for my site to work better than it previously did.

I had a problem transferring a site, they helped me in less than 5 minutes.

I had a problem where my theme was conflicting with Smush Pro, they fixed it right away.

I had a problem with a plugin, one they don't own, and they fixed it for me even though it wasn't theirs lol:)

I'm glad I took a chance on their plugins and services. I'll be a member for a while :)

Thumbnail of user georgeg69
South Africa
1 review
2 helpful votes
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October 22nd, 2015

I had a payment issue that I was hoping to get resolved but with past experiences from other providers didn't expect to. They were super helpful and understanding. Will definitely use them in future

Thumbnail of user beaue4
North Carolina
1 review
0 helpful votes
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July 30th, 2019

WPMU is the best... super knowledgeable, fast, friendly and professional. They have really helped me out of a few jams. It's like having a WordPress mentor.

Thumbnail of user bradc126
California
1 review
4 helpful votes
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July 22nd, 2018

Every year I renew my WPMUdev membership because of the great plugins they make, but also because they have AWESOME chat support. Their help desk chat team are wordpress experts and always go the extra mile to help us out. Such great service!

Thumbnail of user ryanc447
GB
1 review
1 helpful vote
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August 7th, 2019

She seamlessly glided her way through all of my requests. Other developers I asked seemed to shy away and the hard work, Katya smashed right through the obstacles with ease!

Thumbnail of user frankej
South Africa
1 review
0 helpful votes
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January 16th, 2020

I received great service from Paul, once again you saved me a lot of time and hassle. Thanks so much! :) I would highly recommend this service to small business owners.

Thumbnail of user dionatanc
Brazil
1 review
5 helpful votes
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February 19th, 2014

My experience was great, the plugins and themes are fantastic, and when I needed help from support, was very well attended.
After I found the WPMU dev site, I believe even more in my dream was to make a site edublogs.org style, but I did.
Thank staff WPMU

Thumbnail of user pedroa22
Spain
2 reviews
2 helpful votes
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November 22nd, 2015

Been with WPMUDEV for many years now, and every-time I use their support im impressed. It does not matter if its a technical or a administrative question, the respond-time is ALWAYS very good.
If you working with Wordpress, then this is a membership that always should have.

Thumbnail of user ericd1029
Florida
1 review
2 helpful votes
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January 30th, 2022

Hands down the best service and support in the industry 24/7 Now Wait always a solution. And with all the plugins you could ever need for any project. This is truly a one stop shop. Eric - Boom Media

Tip for consumers:
Just sign up and watch the magic happen. Get on support with any question, guaranteed solution.

Products used:
All of them

Service
Value
Returns
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Eric,

We really appreciate the review you left us, and the time you took to leave it. We are so proud to read that you are using all of our products, that is really inspiring. And if you ever need to use more of our services, like hosting, connecting more sites, whatever, we'll be ready for you.

Kindly,
Mercedes

Thumbnail of user joeh51
Ohio
1 review
5 helpful votes
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January 17th, 2014

WPMU Dev is great. I have been able to do things with my websites that I could only dream about before I found them. Their plugins are amazing and their support is top notch. I have been a member for over a year now and I use WPMU Dev everyday and I will always be a member.

Thumbnail of user debbiec20
Kentucky
1 review
5 helpful votes
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March 31st, 2014

WPMUDev is a source of not only some of the greatest WordPress plugins - including those for Multisite - available, but also a terrific support system and community.

My experience with support and even their billing office has always been positive (and fast),.

I'm excited that in a new network site I'm developing for a non profit with frequently changing personnel, I am able to include their extensive library of training videos in a private documentation resource.

For any developer serious about WordPress, WPMU Dev is a worthwhile investment for your tool kit.

Thumbnail of user dimitrik12
Nevada
1 review
0 helpful votes
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November 30th, 2020

I don't even know where to start with WPMUDEV.

1. The products are awesome, all plugins are designed to save me time, increase the website performance/security/and ease of use. They work exactly the way they are designed and are fully customizable and the support staff is always there to help

2. The $30 in free hosting credits a month are great, the servers are very high-performance, fast and very easy to manage for both me and the customers allowing us to give them access without the fear of them breaking something.

3. Last, but perhaps the most important is the support staff. They are AWESOME. Prathamesh & Subash helped me out big time on a custom request for Forminator. It was something that I didn't know that was possible but both of them dug in and made it work! Could not be happier.

Thank you!

Thumbnail of user simeont9
Virginia
1 review
0 helpful votes
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August 4th, 2023

I just received help from hamser Suzon. I also have to mention Imran Khan in this review.

If you are a web designer you need to have this support. I've been designing websites for 20 years and there are still times when I have questions, and other times when I just need another experts opinion. These guys know Wordpress, and they know wordpress inside and out. The time they save is worth the pennies it cost.

For those do it "your selfers "( meaning the people who know a little wordpress but wouldn't consider your self a professional web designer - I think wpmu is a must have. Infact when I hire a new web designer. I also pay the fee for wpmu support because of the amount of time that is saved

Products used:
Wpmu dev support

Service
Value
Shipping
Returns
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Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Simeon,

Thank you for the amazing review! We're really happy to read about such a positive experience with our team :)

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The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Thumbnail of user timothyb38
WPMU DEV C.

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