• WPMU DEV

WPMU DEV

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Overview

WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.

  • Service
    92
  • Value
    91
  • Shipping
    15
  • Returns
    22
  • Quality
    76
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
3
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How would you rate WPMU DEV?
Top Positive Review

“WPMU Consistently offers best support in (any) industry”

Jeremy W.
3/17/24

Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!

Top Critical Review

“Thieves take your $, that up and ban / make all your online property disappear”

Extra M.
7/9/23

Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/

Reviews (330)

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Reviews that mention popular keywords

support team (33) customer service (27)
Thumbnail of user ryanm405
Michigan
1 review
1 helpful vote
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July 27th, 2019

Im always looking for companies that have great support 24/7. WPMU DEV has great support and they are fast at troubleshooting when things come up! I am excited about their Hosting plans as well.

Thumbnail of user claudiav118
California
1 review
0 helpful votes
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November 19th, 2021

The WPMUDEV Support Team is truly exceptional! Their team consistently demonstrates remarkable kindness, rapid responsiveness, and a remarkable ability to deliver precise solutions. I had the pleasure of working with Aamir Rather to resolve a particularly intricate DNS issue, and I was thoroughly impressed. Aamir's kindness and meticulous approach guided me through each step towards a successful resolution. My heartfelt gratitude to Aamir and the entire WPMUDEV Team!

Products used:
Managed hosting

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Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Claudia,

Thank you very much for the honest review and for taking the time to share your experience with our company so far. We are continually developing new features for our tools and improving our hosting, so stay tuned to keep up with our releases! We are happy to have you as a client, and we hope to continue working with you for many years to come.

Mercedes

Thumbnail of user richh92
GB
1 review
1 helpful vote
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August 2nd, 2019

We are new to the WPMUDEV environment, but it has to be said that their solution and support is great! The WPMUDEV dashboard is really easy to use and also quite powerful too. Furthermore, using the WordPress tools (e.g. SmushPro, Hummingbird, etc) are great, whats more is that if you get stuck and need guidance the WPMUDEV support team are their to help. The support is 10/10! I spoke with Aditya Shah and he has stepped me through various aspects of our website to help optimise - so thank you! I strongly recommend WPMUDEV to teams wanting a solution that provides a great development environment coupled with great support! Keep up the great work guys!

Thumbnail of user glamrguide
Canada
1 review
0 helpful votes
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October 7th, 2023

I honestly love WPMU Dev. As a UX designer they always come to my rescue no matter what dev issues i run into. They honestly make me feel so confident and ready to take on any issue!
Thanks guys!

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Thumbnail of user frankg94
Netherlands
1 review
0 helpful votes
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September 21st, 2016

Discovered WPMU DEV while looking for support with my first steps in WordPress Multisite. The membership of WPMU DEV offers huge value for your money. I have to admit, so far I only used their plugins. They have loads of them. The plugins for Multisite work like a dream. For me it made my start as a multisite user so much easier and better,
I also tried the 7 themes of WPMU DEV and their Theme builder. So far handling them is too difficult for me. Have to put more time in that, but that will come later on.
Finally, the support of WPNU DEV is excellent. Only negative side, it took some time. But the ability of the support contributor to explain everything and his tone of voice was excellent.

Thumbnail of user andyg35
Spain
1 review
2 helpful votes
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May 18th, 2015

The folks from WPMUDEV not only create awesome stuff for Wordpress workers, which is very helpful and easy to use. The best from WPMUDEV is the great support if you need help. That people answer very fast, very kindly and powerful.

Cheers@ndy

Thumbnail of user michael.t2
GB
1 review
0 helpful votes
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October 7th, 2023

The team are so helpful whenever there is a Wordpress issue. They listen to the problem, propose solutions and take care of the heavily lifting for you. I couldn't recommend them more highly :)

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Thumbnail of user crackalackinw
GB
1 review
1 helpful vote
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July 11th, 2019

Katya was so, so helpful. Could not have done enough to assist me with my issue. Can't recommend WPMUDEV highly enough for their products and support.

Thumbnail of user tamerh1
Egypt
1 review
6 helpful votes
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December 7th, 2017

They are professional, and they have an incredible wp premium plugins, I believe if they can unit with elegant themes (divi) this will be a complete game changer for the php development history

Thumbnail of user jamiek127
Netherlands
1 review
1 helpful vote
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August 4th, 2019

Having really good experiences with WPMU. The support is very helpful. Aditya Shah has really helped me today for example and i cannot be more satisfied overall.

Thumbnail of user oskarsm1
Latvia
1 review
1 helpful vote
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July 16th, 2019

At first i was skeptical, but after hours of hard work. They have convinced me for very good team, really really like to work with wpmu dev.

Thanks, Oskars.

Thumbnail of user brianw2320
Texas
1 review
0 helpful votes
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January 10th, 2023

I use this software to monitor many website optimizations and securities. Although there are
Some additional solutions I've implemented as a developer; this suite is a great starting place.

Tip for consumers:
read all articles and watch all the videos.

Products used:
WPMU Dev

Service
Value
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Brian,

Thanks so much for the great feedback! It's awesome to hear that our services help take care of your sites.

Happy to have the opportunity to serve you!

Thumbnail of user agneb1
Sweden
1 review
0 helpful votes
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October 11th, 2020

Extremely helpful support! Even though im a little uneducated, I got all the help I needed even if it took around 30 minutes. Extremely fast responses.

10/10 would recommend!

Thumbnail of user cesarc26
Florida
1 review
6 helpful votes
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March 6th, 2018

So far, amazing product and company! Very quick support and plugins are very good. Still on the free trial but I'm definitely going to buy as it'll make my life easier in the long run.

Thumbnail of user eduardof31
Brazil
1 review
1 helpful vote
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August 29th, 2019

The best WordPress service!
Backup, security and more.
Support is the best part, any time of day or night, we have live support via chat!

I can't give up being a WPMDEV client!

Thumbnail of user virgilv5
Hawaii
1 review
1 helpful vote
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April 17th, 2015

wpmudev.org has awesome support for plugins and themes dealing with Wordpress. I highly recommend them to anyone wanting to build a business around the Wordpress platform.

Thumbnail of user adrian.dufour
California
1 review
0 helpful votes
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October 7th, 2023

WPMU has reliable products and service that I can count on. When I have needed assistance they have always been supportive and helpful. Great company and a wonderful team of people!

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Thumbnail of user anttipekkar
Finland
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

I host 10 sites in WPMUDEV and use their plugins in all my clients sites. Support is super fast and friendly - a thing I truly appreciate as they help me to save my time, and therefore my clients money (which keeps them happy). I recommend strongly joining the WPMUDEV!

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Thumbnail of user thomasf37
Minnesota
1 review
3 helpful votes
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May 25th, 2014

WPMU Dev support is awesome. If I've got a problem, or don't understand, I post it, and they answer. I will no longer go without them.

Thanks WPMU Dev.

Director, Local Main Street Marketing

Thumbnail of user silviav13
Argentina
1 review
4 helpful votes
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November 9th, 2017

Most of their plugins are incredible but the best of the experience so far is the support team. Is such a wonder filling to have your back cover at all times!
Just loving it!

Thumbnail of user mikeb152
Cambodia
1 review
5 helpful votes
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September 9th, 2014

Timely and Professional support is provided for both post-sale customers and presales.
All services and products are 100% as described on their sales pages.

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Value
Shipping
Quality
Thumbnail of user carln109
Thailand
1 review
0 helpful votes
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November 30th, 2020

I've been working with WPMU DEV for over 4 years and have found them amazing. They have made my life easier and as the time has rolled on their new additions the hosting, the hub, the plugins are out of this world and THEIR SERVICE IS THE BEST!

Products used:
I use ALL of their products and service.

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Quality
Thumbnail of user eds798
South Carolina
1 review
0 helpful votes
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July 13th, 2021

Luis was awesome! Answered every question so fast. We got the job done quickly and the first time because he spotted the problems so quickly. Can't thank your team enough!

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Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Ed,

We really appreciate the time you took to leave such a great review, we are glad to have you as a member and be able to help resolve your issues. Also, just a word of advice, always stay tuned, we are continually releasing new features.

Greetings,
Mercedes

Thumbnail of user trysomethingmore
Texas
1 review
0 helpful votes
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October 7th, 2023

He fixed a bunch of 404s by doing regex which I didn't know how to do. He also helped me with pages that had duplicate content. He went the extra mile!

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Thumbnail of user gregb345
Florida
1 review
1 helpful vote
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August 22nd, 2019

Nahid - Tech Support Hero NEED TO CHANGE THAT to "Nahid - Tech Super Hero". Almost all of the support team at WPMU DEV go the extra mile to meet your needs. If you have issue here and do not think you were taken care of "YOU" are likely the problem. I am always amazed at the level of service you receive here.

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The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Thumbnail of user timothyb38
WPMU DEV C.

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