• WPMU DEV

WPMU DEV

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Overview

WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.

  • Service
    92
  • Value
    91
  • Shipping
    15
  • Returns
    22
  • Quality
    76
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
3
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How would you rate WPMU DEV?
Top Positive Review

“WPMU Consistently offers best support in (any) industry”

Jeremy W.
3/17/24

Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!

Top Critical Review

“Thieves take your $, that up and ban / make all your online property disappear”

Extra M.
7/9/23

Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/

Reviews (330)

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Reviews that mention popular keywords

support team (33) customer service (27)
Thumbnail of user rickh290
Pennsylvania
1 review
0 helpful votes
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June 12th, 2019

I've had nothing but issues with my multisite and even my techs couldn't solve it. WPMU Dev solved the issue in less than 30 minutes. Outstanding. --rick

Thumbnail of user andrag7
Slovenia
1 review
1 helpful vote
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August 24th, 2022

WPMU not only provides a great user experience and plugins. It also comes with the best support which helps you solve all the problems for your website. Shout out to Rakib.

Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey there,

Thanks so much for the excellent review! Glad to hear our awesome support agent Rakib helped out:)

Best regards,

Thumbnail of user lisac864
Maryland
1 review
1 helpful vote
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July 14th, 2019

We had a problem with WooCommerce and Aditya was able to help me on a Sunday morning and get my problem solved when I couldn't find any answers on the forums or from WooCommerce itself. We are very impressed!

Thumbnail of user peterr130
Florida
2 reviews
7 helpful votes
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September 29th, 2019

EXCELLENT BECAUSE:
- short to no wait time
- friendly and going the extra Mile
- patient and willing to listen
- offering insight and education

They must be training their support staff well - as they know what we all know: CUSTOMER SUPPORT is essential for any business, and it is expensive to provide - as often it take TIME to be with a customer and take him to where he would like to go... and today, Katya did just that, with courtesy, expertise and patience!

We are quick to complain - but let's give credit where credit is due! - just started to use WPMUDEV as a host, and thus far, VERY impressed with their totally user friendly interfaced - stay tuned!

Peter Reck

Service
Value
Quality
Thumbnail of user montyb50
Texas
1 review
1 helpful vote
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September 11th, 2022

Jair Jaramillo,

Just spent an enormous amount of time with me correcting an issue that went beyond the pale of normal duties and is a shining representative in reaffirming why I think you are the best hosting and online 24-7 company on Earth. Having been with you as an Agency for five years you save my bacon whenever a crisis appears or just walk us through a problem and not walk away until that issue is resolved.

So give the man a bonus or something that tells the world that the "FORCE IN GREAT IN THIS ONE"

He deserves it.

Monty Benton
U.S. Webshark LLC

Tip for consumers:
Read all their reviews and get a feeling of what I and others think of their commitment to excellence in online reviews.

Products used:
Already an Agency Member for Five Years, just commenting on Customer Tech Online Help.

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Value
Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hi Monty,

A big thank you for such an amazing review, we really appreciate that, and we can certainly agree that Jair is a fantastic support agent!

Happy to have you with us :)

Thumbnail of user daroldt
Pennsylvania
1 review
0 helpful votes
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December 15th, 2020

WPMUDEV vast array of tools helps with many important Word Press considerations. Tools to improve speed, strong protection and even assistance with Malware attacks makes this the BEST tool for Wordpress developers online.

Add to that, their STELLAR CUSTOMER SERVICE. Using my membership I can get a chat conversation 24/7 to ask any kind of question related to my website development. They help explain how to use their many terrific plugins and even hop right into my page (When I give them permission) to check things out and give me stellar advice - not only on their plugins but on any question I might have.

They will even do some research for you to help answer any questions you might have.

Service
Value
Shipping
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Thumbnail of user ians58
Ohio
1 review
2 helpful votes
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September 4th, 2015

Between the great software the support and the responsiveness to custom ideas, WPMU has been an absolute godsend for doing what I want to do. Worth every penny.

Service
Value
Shipping
Returns
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Thumbnail of user maryf214
California
1 review
6 helpful votes
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February 7th, 2018

There are two types of companies I write reviews about: the ones I love and the ones I hate. Give me an awful experience, and I'm going to talk about it. Give me a great experience, and I'll talk about it even more. Over the past few days, I've been all over the web looking for places to talk about WPMU DEV. Why? Because I would be lost without them. I balked at the price tag and was a sure I would cancel after the trial period (which I kept track of myself, by the way). Then I had a reason to really need the support; they are the only people I've ever come across who will literally do whatever's needed to get and keep me up and running.It became crystal clear that though they're not perfect - no one is - WPMU DEV would be worth the price even if it only included the support. Add the plugins (admittedly buggy at times, but hey, they're free, and I've paid for way worse), the themes, the Upfront editor, the Academy, and other perks, and it's a bargain. So I guess that makes me a "sock puppet." It's funny how people who give a bad review so often have to accuse the positive reviews of being fake. Stand by your experience, and I'll stand by mine without accusing you of being a plant for the competition.

Service
Value
Quality
Thumbnail of user toddk19
Canada
1 review
2 helpful votes
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October 25th, 2015

I've purchased a year membership with WPMU DEV and I am very happy with their products, knowledge of their support staff and as well their daily blog. I can't recommend them enough, especially if you are just starting out with WP. Thanks again to WPMU DEV Support:)
Todd Karlen

Thumbnail of user christianf16
New Jersey
1 review
3 helpful votes
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April 3rd, 2014

WPMU Dev is THE source for Wordpress MultiSite plugins and support. I've recently switched from 8 single site wordpress installations to 1 multisite network that houses all of my sites. This has been a very challenging move, but with the help of WPMU Dev, I have access to a wide array of plugins that are designed JUST FOR MULTISITE. And the best part is, most of their plugins integrate with each other. This alllows the greatest flexibility when planning the features of your site. And to top it all off, I've received excellent support on some very technical plugin customizations. Their developers really know what they are doing and they've often gone above and beyond to make sure that I can create the functionality that I need. This is a great company that is getting better every day. I can't wait to see what they come up with next...

Thumbnail of user purplem
Portugal
1 review
4 helpful votes
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August 18th, 2014

WPMU offers many great plugins that allow us to deliver cost-effective Wordpress projects.
The community and support are of great value. The multi site network support is invaluable.

Service
Value
Thumbnail of user nicob13
North Carolina
1 review
1 helpful vote
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August 11th, 2019

WPMU DEV's support is awesome. No matter what kind of WP issue you are having, they are there to back you up! Shout out to Patrick for helping me today!

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Thumbnail of user mattp50
Illinois
1 review
1 helpful vote
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January 8th, 2016

WPMUdev membership is like having my own staff of WordPress professionals on call 24 hours a day. Every question I have ever asked has been answered on the same day.
Thank you WPMUdev

Thumbnail of user justins77
Georgia
1 review
1 helpful vote
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September 1st, 2015

I've used WMPUDEV products since their inception, and I'm a loyal subscriber to their blog, "The Daily Whip". My experiences with WMPUDEV products, services, and support have always been positive and stress-free. They stand by their word, and the 24/7 support is fantastic. I'm a small business owner in the web development field, and I highly recommend WMPUDEV products to my clients when applicable.

Thumbnail of user noelg46
Australia
1 review
0 helpful votes
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August 26th, 2020

It amazes me how keen they are to always help. I have been with them for going on three years and WPMUDEV has been my single best investment in my freelance business so far!

Thumbnail of user maryp112
DO
1 review
1 helpful vote
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February 4th, 2016

I am using WPMU Membership 2 Pro and have had billing issues from the start, Dec 1,2015. It has now been three months and the following issues have not been resolved.

1. I receive PayPal payments from some members every month but there is no record of them in Users or Members. Of course M2P doesn't notify me of the payment because they don't acknowledge the member.
2. I receive PayPal payments from other members but there is no record of them in Billing, nor do I receive any notification from M2P that a payment has been made.
3. One member cancelled her PayPal subscription. I was notified by PayPal but M2P has no record of her cancellation and still shows her as an active member.
4. I currently have 132 invoices that have been issued. Of those 132 invoices, 41 of them have no names attached to them, and yet I have their money.
5. The most annoying problem of all is that my members receive emails saying their membership has ended AFTER they have made payments. Tech Support keeps telling me that this has been resolved, and yet it keeps happening and I have to write to my members apologizing once again for the mistake. This is no way to run a business. My reputation deteriorates with every blunder made by this plugin.

I do NOT recommend the WPMU Membership 2 Pro plugin!

Thumbnail of user willw63
GB
1 review
0 helpful votes
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August 7th, 2019

I have been using wp MU Dev for around 10 months, I love their support. The apps keep getting better and better and I am looking forward to what comes next.

Thumbnail of user lesliem72
Texas
1 review
0 helpful votes
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February 7th, 2017

Long time reader and recent membership subscriber, their support is invaluable! Support tickets are answered surprisingly fast and resources are. So. Amazing.

Thumbnail of user gracien
New York
5 reviews
16 helpful votes
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January 8th, 2018

These guys accomplished in 5 minutes what I was waiting on GoDaddy Support for over 50 hours just to hear back. Best thing is now my website's up and running again!

Thumbnail of user margaridaf
Portugal
1 review
0 helpful votes
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December 6th, 2016

Just great support. Although WPMU's Upfront has a very long learning curve, the support from them is great and enduring:)
They stay with you until everything is clear!

Tip for consumers:
Worth the money that charge. It is not cheap but it is like you have a personal support team :)

Thumbnail of user ericr300
Alabama
1 review
1 helpful vote
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July 21st, 2019

When I first got MPMU DEV, I got it for a simple thing and I was only going to use the trial. But then I found More stuff they did that I really wanted and well, I decided to use the service even though I felt if may be overpriced. Well...

When my website died, All I had to do was get on the chat with a service tech and Nahid Really went beyond what I have seen any other service tech go through to help get things back up and running. This is not the first time I have had them save my azz, but it was the first time that I felt so strongly about the services I received that I would step out of my normally silent self to write about how great it was to have this service installed on my site Before it broke.

Thank you Nahid and WPMU DEV Team!

Thumbnail of user edwins202
South Africa
1 review
1 helpful vote
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March 16th, 2022

My favorite feature of WPMUDEV?
The support team! HANDS DOWN!
I would not even think of undertaking the sometimes rather complex websites, which we now dare to pull off with our 2 heads strong team (: joy :) >>>>> IF it weren't for the fact that we can fall back on the skils and the helpfulness of the WPMUDEV support team, when we mess it up.
And Lord (and the WPMUDEV support people) knows we sometimes do... Eish...:-)
In my opinion, I WOULD STILL HAPPILY what I pay for WPMUDEV if it was only for the value of the support!
Blessed, sunny days and free ice cream for everyone!
Edwin

Tip for consumers:
Running a small WP development without WPMUDEV is just a loss.
It's as simple as that.

Products used:
Internet Wordpress services

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Quality
Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Edwin,

We appreciate your review, we always try to make sure we help our customers with complex issues so that we can safeguard their sites data with the utmost caution and care, so seeing you notice it leaves us worthless. Grateful is not enough, we are proud and happy to have you as a member.

Thanks once again,
Mercedes

Thumbnail of user bokym
Florida
1 review
2 helpful votes
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July 25th, 2019

Just wanted to give a huge shoutout to Patrick Cohen - the support guru at wpmudev. He not only was very patient, but fixed all of our problems on our website!

Give the man a raise!

- Boky

Thumbnail of user heikog4
Sweden
1 review
0 helpful votes
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July 23rd, 2021

With Smush, Forminator and friends WPMU-Dev provides some of the most helpfull tools for Wordpress-Websites that I know. But the best thing about WPMU-Dev is the great support that just helps you with everything! All around the clock, someone is there to help you. When you are lost by your server support, when your builder is doing strange things and you don´t know why, when you got a victim of a hacking attack or when there is any other issue: The Support-Heros of WPMU-Dev will help you out!

Products used:
Support, Webservice

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Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Heiko,

Thank you very much for this honest and detailed review. Reading that we helped you with different types of problems is gratifying. We offer a suite of WordPress services and products, and we keep our word that we will continue to work on developing easy-to-use tools for any level of user, new, experienced, any.

We highly estimate your trust.

Mercedes

Thumbnail of user simona154
GB
1 review
0 helpful votes
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February 4th, 2022

I have used WPMUDEV for 4 years now. The service and dashboard are great but what really makes the difference is the level of support from the friendly, polite and very well qualified team.

Thumbnail of user timothyb38
WPMU DEV C. – WPMU DEV Rep

Hey Simon,

You have been such a loyal customer that reading a review from you is truly gratifying. We're proud to hear such positive feedback about your experience with our support team, that's how we want our members to feel.

Thank you!
Mercedes

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From the business

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

Company Representative

Thumbnail of user timothyb38
WPMU DEV C.

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