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WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.
Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!
Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/
Had malware injected into my Javascript, I did not know where to begin and then remembered that I am a WMPU dev member, amazing service and really a platform to take into account when you are a WordPress developer. All the plugin are of top quality and I will remain a member as long as I have sites on WordPress!
Amazing service on tech support! Immediate, polite and super knowledgeable! Definitely recommend the plugins and also the well organised tech support team. Top people for top products! Keep it up!
We had an issue with one of our plugins and we had a support person available instantly! We got the issue resolved within minutes. It turned out to be a caching issue, not even a plugin issue.
Support at WPMU DEV is outstanding. Always willing to help and so responsive. Understand the issue every time and go the extra mile to help. Support superstar Neer is particularly amazing.
I used the plugins of WPMU DEV in the past for a customer, but after the customer stopped with their business I ended the partnership. NOw I need WPMU DEV for myself and had some questions after I registered. And I immediately remembered why it was so easy to work with WPMU DEV productions in the past. Their support is awesome on every level. Support staff in the past was alway very friendly and their knowledge and patience of a very high level. Today I met Nahid and he was again a very customer friendly support agent. He convinced me immediately to continue the new partnership for a long time.
(English is not my 1st language)
I honestly discourage to do business with them. Unless you want to lose a lot of your precious time.
I bought the classified plugin full of hope. I read all of the documentation, used a fresh install of wordpress with no others plugins in it. Their damn plugin couldn't work as advertised! I tried and tried and tried, lost so much time, wrote to their support by forum, and by mail, some of them even disappeared without solving anything. They had full access to my website.
One of their support member even tried very hard to make that bad plugin work, and couldn't do it. Their own plugin...
I obviously asked them a refund, they said no. I told them to make their plugin work then. They couldn't do it. I have still haven't got a refund by now. And of course no protection from paypal, so I'm probably just scr*wed...
Others true professionals like for example EDD, refund you if your not happy with their plugins. And actually resolve most of your issues. So I can't understand why wpmudev sell plugins that don't even work. That's just stealing people! I can't believe that level of unprofessionalism exist.
Tip for consumers:
Just don't ! Just search for others review if you don't believe mine... and read their support forum and the many disappointed people here, most of them professionals who lost so much time.
As many commenters have stated, support is generally excellent. However, please note: I had an issue in which a WPMU DEV plugin that is vital for my business had stopped working properly.
If you look at the comments on the thread I created in their forum (https://premium.wpmudev.org/forums/topic/unable-to-edit-appointment-time/#post-*******), you'll see that this issue affected not just me but likely all users of the plugin, which makes the issue even more relevant.
It simply took them from May to December of 2018 to come up with a workaround. To me, this meant seven months without an essential plugin.
And they ignored when I asked to not be charged their monthly fee while they came up with a solution. Please note that I only use this one plugin from WPMU DEV. So all those seven months i kept paying monthly for a plugin that had been rendered useless by malfunctioning.
I give WPMU DEV five stars because, in all other respects, I agree with what has been said about them. And I am inclined to believe that what happened to me was not typical of their customer's experience. In all other instances, through the several years I've been signing up to them, I had really excellent support and experience.
So I would still recommend WPMU DEV to my friends, and would chose any of their plugins if I ever need them. Just keep in mind that nobody is perfect, not even ourselves.
Tip for consumers:
If you need support, my suggestion is you use the Forums instead of the Live Chat. More often than not, I get a "Connection Lost" message after a 10 minute wait.
I have never needed urgent support along these years. In my experience, sometimes support can take several days to solve a more complicated issue, but to me that's understandable.
I have been using WPMU Dev for several years now and they have never let me down. Their support is second to none. Highly recommended.
Products used:
Plugins, hosting and support
WPMU DEV offers a complete package. From excellent plugins that function as described to a robust community platform and Membership support that provide help with customzation of plugins to carry out additional functions as desired, I think WPMU DEV offers some of the best Wordpress plugins on the market. I do not think there is a serious Wordpress user out there that has not heard of WPMU DEV or used their plugins at one time or the other.
Chris was able to walk me through exactly what needed to be done. Very patient and helpful. Thank you again!
Great Support of WPMU DEV. Friendly, helpful and professional guys. Also the plugins are really good. WPMU DEV pushed my complete wordpress game - I love it <3
Having a variety of plugins that covers nearly all my WordPress needs for the price of one competitor's plugin is AWESOME. Plus they offer fast live chat, no other plugin dev team can compete!
I have been a member with MPMU Dev for several years and I guess, it is like anything that is a big part of your life. It is not until you lose it that you realise how much you miss it.
Having recently had a small problem with my renewal of MPMU Dev [my fault, not theirs], I very quickly discovered just how much I depend on their resources and invaluable support. Plugins that I constantly use, forums that I constantly read and just knowing that I have this 'safety net' below me when I work, have become such a vital part of my work.
So many sites and organisations claim that once you join, you will get this and have that, but in my honest opinion, it is rarely ever true.
MPMU Dev specialise in WordPress but so much of their content can also be applied in other design work as well.
If they do not change their system of support, resource repository and real encouragement to anyone who tinkers with design, programming and general 'web work', I cannot imagine ever letting my membership renewal lapsing again.
MPMU Dev is an exception to most. In a word, they are brilliant!
I signed up for a free trial of their their premium service and as soon as I installed their plugins I had a conflict and the site crashed. I tried to find a phone number to call on the site. No phone support. Chat support was unable to fix the issue. I paid to have a developer fix it. As this happened during the trial and I uninstalled all services and I spoke to the company about this, I assumed the free trial was cancelled. The next month I was noticed I was billed but, they reversed it right away so I thought it was an error on their part that they quickly corrected. I didn't notice that they billed again a couple day later. The following month they billed me again. I noticed and checked back and found the charge from the previous month. I tried to find a billing phone number on the site but, again only chat. They confirmed that they noticed that I have never used the service but refused to give me a full refund. They offered me free services which they knew were not compatible with my site and a month of refund. I felt they should have never billed very unfortunate.
I am quite new with WPMU DEV. But it feels I have been using their AMAZING tools and services like forever.
Fast support and comprehensive.
I am impressed so far!
WPMU Dev has the most amazing support team ever. So friendly, helpfull and with great knowledge in every wordpress question. Especially Rakib helped me out perfectly today :) Thanks guys!
Hi Peter,
We really appreciate the review you left us, and we couldn't be happier to know that we have been the protagonists of this business game changer. We look forward to more success to come, and we're ready to help if you need assistance. Thank you for your trust.
Mercedes
This membership is helping me in so many ways... I can't even tell you all of them! Go check this out do your own research, and buy it.
Tip for consumers:
Try it out, they have a free membership program and I promise you will seriously fall in love. SERIOUSLY!!!
Whenever service is needed. WPMUDEV team is on their toe to help me. Every time they listen patiently and provide the right solution for my issues.
I had a complicated wordpress/hosting issue from Godaddy and Neel at WPMU DEV resolved it in under 10 minutes, was very friendly, fast and knowledgeable!
Had an issue with code, Adam worked with me for a day or so and we got everything hammered out! Thanks again guys!
These guys are totally awesome. They offer endless support and are always super friendly. If you get to chat with Marcel say hello!
Hi Zena,
Thank you so much for this amazing review and excellent rating. To read that you are having such a positive experience using our features and services is amazing. We will pass on your regards to Marcel, he will be delighted to hear from you
Wpmu dev is awesome... i got the solution my every problem... the support agents very knowledgeable and help me a lot.
One of the best platforms to have your website! Supportive WPMU team made the big difference! Please keep it up.
Hi. I want to recommend Wpmudev because of their professionalism and honesty.
They are professional because they have in their team a bunch of people that they know where they are and what they do.
When i start working with them i have a lot of doubts about wordpres, i have really started with them and they were there to help me in all of my issues and no one of my questions remain unanswered.
Furthermore they have the biggest repository of plugins and themes that i have ever seen. Near to you at one click away. Plugins that make your life very easy in wordpress. Even plugings that suggest you new ways of business that i have never think about. For all of this I fairly recommend wpmudev.
And for their honesty, something very important when you make business in internet. They fulfill everything that they promise. And even something like to respond in less than an hour, something very important when you are in a problem, or something go bad with your site.
For all of this I recommend WPMUDEV.
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The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
Hi Brigita,
We are delighted that Chris was able to guide you through the issue you encountered. Helping our members is one of our priorities, so rest assured that we are always ready to help you!
Thank you very much for the 5-stars rating.
Mercedes