I purchased two Ladies Wrangler flannel shirts 3 weeks ago on-line. I received a confirmation email. Expected for them to arrive within a week per their site. I never received the shirts. I checked my email for some update and nothing. Just called their customer service this morning and learned that the order was cancelled due to being out of stock. I purchase several things from Walmart with the Wrangler name but I'm disgusted with the lack of communication from Wrangler; no email or phone call to say "We're sorry" and nothing to offer, no coupon or discount for my next order after expecting the items were in stock when I placed the order on their website. I like their clothing line but their customer service and business practices suck! I likely won't purchase from them again on-line. I will never know for sure if their items are ACTUALLY in stock.

I ordered jeans and was made to believe that if I completed a survey I would get $100 reward. I filled it all out and was offered subscriptions for magazines, $100 worth. Good thing I lied on all the information collected because thats what I expect from these corrupt companies. Everyone is just out for more. I will never order from wrangler.com again. Suck it

I tried to buy a couple of shirts but could not because of some obscure requirement. After contacting their service I was told I didn't have the right email address as it was not on an approved list.

As a company this is beyond stupid.

I bought 2 pairs of jeans and they didn't look like it was advertised.
I was surprised to see they don't cover the shipping when you return the products.
I think that's not nice and basically forces customers to keep their products even if they don't like them just to avoid the returning shipping costs.
As private customers we don't get discounts for regular shipping.
When they refunded the money they didn't include the original shipping!
At the end I ended up paying almost the half price of a Jean that I don't own!
I complained and they reimbursed only the original shipping they did.
DON'T BUY ONLINE their products.
They let customers know about their return policy because it's very different from most online purchases

Below left pocket is along deep pocket - my cell phone lives there -brillant idea

I own 7 -pair thank you

I have thousands of dollars invested in wrangler clothing. If you contact them, expect no response.

While I love wrangler jeans and clothing, I recently had a bad experience with customer service. A pair of jeans I bought had a rivet pop off after the first washing. I promptly wrote to Wrangler and described the issue and requested a warranty exchange. Their response took several days. When it showed up essentially they put all the inconvenience on me to print a label, package and ship the jeans, then wait 6-8 weeks for them to decide if the issue would be considered grounds for an exchange.
I requested they just send me a new rivet so I could fix them myself. I got no response.

It's too bad a great company with otherwise great products has extremely poor customer service.

I've been a wrangler customer for about 50 years. Apparently that means nothing.

I've been wearing Wrangler jeans for over 40 years. I've also bought Carhartt, Levi's, and L. L. Bean. Wrangler's were always my favorite until recently. Not sure what happened the past few years but the quality has really gone down. They are even skimping on the denim material that goes into the pocket. I just ordered a pair of Levi's and am going to get a pair of Carhartt jeans soon. I will be buying one of those brands in the future. NO MORE Wrangler's. I have some friends here in Montana who are doing the same thing. Used to see Wrangler's everywhere you went. That will become a thing of the past. Sorry to see them go. They tried to save a few pennies and it is going to cost them millions.