• WWEShop

WWEShop

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Overview

WWEShop has a rating of 2.0 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WWEShop most frequently mention customer service problems. WWEShop ranks 771st among Sports sites.

  • Service
    16
  • Value
    13
  • Shipping
    15
  • Returns
    13
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
1
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How would you rate WWEShop?
Top Positive Review

“Very good!”

Tabby T.
12/20/17

My boys absolutely love WWE! I've ordered twice off the website so far and received everything correctly in a timely manner. Thank you so much for all your hard work and hopefully other sites can learn how to be efficient like you.

Top Critical Review

“Won auction item that was not even available!”

Diane M.
6/30/24

I won a Cody Rhodes and Jey Uso autographed WWE Smackdown Tag Team Title belt through the auction held on WWESHOP.COM. Naturally, I paid quite a bit for this item to win it via auction. However, it was a nice collector piece and I was excited to get it. I won the Item on May 22,2024. On June 30,2024, I was informed the item was out of stock and I would get a refund. How can an item won during an auction be out of stock? When I called customer service, I was told that the warehouse system was not updated correctly and the item went out of stock after I won it. That makes no sense, if it was after I won it, it should have been shipped the day I won it when it was still in stock. This is very poor customer service. How do you auction off an item that is no longer available? I was very excited to have won the auction, only to be disappointed by the fact that the item I won was not even available. Sadly, I have another item that I won via auction that has not been shipped yet either. I have a feeling this is a trend for WWESHOP.COM auction. I would not recommend bidding on auction items.

Reviews (55)

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customer service (13)
Thumbnail of user dianem3262
Ohio
1 review
0 helpful votes
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June 30th, 2024

I won a Cody Rhodes and Jey Uso autographed WWE Smackdown Tag Team Title belt through the auction held on WWESHOP.COM. Naturally, I paid quite a bit for this item to win it via auction. However, it was a nice collector piece and I was excited to get it. I won the Item on May 22,2024. On June 30,2024, I was informed the item was out of stock and I would get a refund. How can an item won during an auction be out of stock? When I called customer service, I was told that the warehouse system was not updated correctly and the item went out of stock after I won it. That makes no sense, if it was after I won it, it should have been shipped the day I won it when it was still in stock. This is very poor customer service. How do you auction off an item that is no longer available? I was very excited to have won the auction, only to be disappointed by the fact that the item I won was not even available. Sadly, I have another item that I won via auction that has not been shipped yet either. I have a feeling this is a trend for WWESHOP.COM auction. I would not recommend bidding on auction items.

Service
Shipping
Thumbnail of user kevinb3915
Missouri
1 review
0 helpful votes
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April 3rd, 2024

Awhile back I order the sami uso/zayn shirt. The plan was to wear it to an upcoming event. 5 weeks later I still hadn't received the shirt and had to call and email to get it shipped in time. OK, maybe that was a fluke. Feb 6 I ordered two of the drew McIntyre cm punk tombstone shirts. It's now april 3rd. After again having to call and email finally got the shirts sent. Then, only 1 shows up. Now it's 3 days until wrestlemania and I'm told, oh, we refunded the 2nd shirt. NOBODY ASKED FOR A REFUND, I WANTED WHAT I PAID FOR. THE WHOLE POINT WAS TO HAVE IT FOR MANIA. I mistakenly figured 2 months would be enough time.
How hard is it for a 24 billion dollar company to ship a couple of t shirts? I'm never ordering or paying for anything from wwe again. This is pathetic.

Tip for consumers:
Theres nothing nice I can say

Products used:
Ordered t shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickr1254
Canada
1 review
0 helpful votes
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January 27th, 2024

I had to speak with seven different people. And I was constantly told different things. My belt had a scratch in it. I had to wait a month and a half just to get my money back after them telling me they weren't able to refund me.

Thumbnail of user tabbyt1
Iowa
4 reviews
4 helpful votes
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December 20th, 2017

My boys absolutely love WWE! I've ordered twice off the website so far and received everything correctly in a timely manner. Thank you so much for all your hard work and hopefully other sites can learn how to be efficient like you.

Thumbnail of user kodym10
Louisiana
1 review
1 helpful vote
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November 5th, 2020

Items were ordered for a birthday present, when they were finally received I opened the box and it was all completely wrong. Not one item was correct, instead I received 2 random T shirts. I reached out to customer service who told me to send an email but it would take up to 48 hours for someone to review it. It's now been 3 days and I hear nothing. I contact them again and I'm told that emails are delayed so a response can take another few days. This is before anyone has even reviewed my complaint and attempted to process my correct order. So this birthday present has officially went out the window. For a company so large, there is no excuse for the constant deterioration of service over the last several years. Is Vince Russo running this thing?

Thumbnail of user tammrias
Georgia
1 review
1 helpful vote
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September 22nd, 2020

Wish I can rate a 0. Placed order and 20 days after email stated was shipped, items still not received. Customer service stinks. Called twice and unwilling to refund. Advised me to call back in two more weeks. They admitted they can't even track package. Hard to believe they can just take someone's money for nothing. Please beware of purchasing from them. Not only can I not get a refund, but items were gift for boy's birthday and had to run out and purchase something else. Burned twice by them.

Tip for consumers:
My tip - do not purchase anything from this store/website.

Service
Shipping
Returns
Thumbnail of user minam21
Alabama
19 reviews
85 helpful votes
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January 6th, 2018

Definitely my go to place to get all the Hardy gear I want. Some can be a tad high, but I usually wait for that stuff to go on sale before I purchase them. Their sizing chart is excellent and none of my t shirts have shrunk. Always a great experience with them!

Thumbnail of user amyb1028
Kentucky
2 reviews
1 helpful vote
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September 17th, 2020

I ordered an item for my son's birthday, 2 weeks before the party, and chose standard shipping. I called immediately after I ordered to see when it would be here because if it was going to be too long I would have ordered another with 2-day shipping. I was assured it would be here. The guy even told me it has already been sent to ship. I got an email that it shipped 3 days later, but there is no tracking information. It just says the label has been created. I have emailed and gotten nothing except excuses about wildfires and hurricanes. No real information. There are no wildfires or hurricanes between Ohio and Central Alabama. I will never buy anything from this place again. I should've read these reviews first

Thumbnail of user francesg329
Alabama
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Customer service is not polite or helpful at all.my gkid is a big Roman reigns fan. We try to buy most of his items. I order the Roman reigns wrestlemania 38 plaque on may 7, just received a email saying it been shipped on July 29, haven't received it yet so don't know when I will get it.

Thumbnail of user jamess5739
Alabama
1 review
0 helpful votes
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December 24th, 2021

The only reason I gave it 2 stars, Is the quality of the shirt. Everything else is crap. I ordered my wife 2 shirts the 10th, never heard a word for day about any shipping. So I called and was told a story about on that day they had a glitch in the system and they couldn't even find my order. Some one will call you... 15 days later I finally get some answers but no product, but at least a shipping idea. 28 days later still nothing

Tip for consumers:
Don't use this site

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user countd
California
1 review
1 helpful vote
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July 11th, 2013

They sent me the wrong dvd sets and wanted me to pay return shipping to return the item and they would issue a credit to which I could reorder the item. That is some major bull. It took two months to get it sorted out and it should of been a simple exchange as in wrong items for correct items. I had never had so many problems ordering off of a place. There are just too many good sites to buy off of so why waste your time on this one?

Thumbnail of user margew21
Massachusetts
1 review
0 helpful votes
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August 27th, 2021

Bought the Lilly Doll for my daughter as a birthday party and two days later got my money refunded with no explanation. Emailed customer service and received a reply telling me to call customer service. Now I am iffy to order again. My daughter really wanted Lilly though

Thumbnail of user ashleyp649
South Carolina
1 review
1 helpful vote
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April 12th, 2021

I have been a satisfied customer of WWE Shop for a long time without any issues. Recently when WWE announced they were joining Peacock TV, apparently their "shop" underwent a u-haul as well. For the most part it basically looked the same, however the changes were mostly in the search area. It used to be so easy to navigate and find what you were looking for, now it's slow and so aggravating I hate even using it. Which is a very bad thing for WWE.

Thumbnail of user nicks1266
Louisiana
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I'm happy with the phone and the deal I got from the company. I wanted a
Good smartphone that did the basics, and the site recommended one that
Ticked all the boxes. Speaking with the service team helped me get exactly
What I was looking for.

Tip for consumers:
Make sure you read everything on the wwe site.

Products used:
T shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevens36
Austria
1 review
1 helpful vote
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November 5th, 2012

Everything worked great in the past, but my last 2 orders got "lost in their system", ive been told my case is being forwarded to their corporate office, now its 5 months after and i have yet to receive an answer to one of my several follow-up mails, no refunds, no info, not even a dirty coupon. Thanks WWESHOP.COM, never again.

Thumbnail of user maxt54
New Jersey
4 reviews
7 helpful votes
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September 28th, 2018

I have been a fan of WWE since the attitude era and I always wanted to own Some cool tshirts and merchandise. Finally I bought it recently and the quality of the t-shirt is pretty good. So overall I am satisfied with the product they sent me.

Thumbnail of user brooklynd
New York
1 review
3 helpful votes
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March 16th, 2015

They messed up my order the first time! The second time I ordered it took forever! They dont tell you that things are on back order! Customer service sucks! Now for my 3rd order I called to see what was the hold up and the rep tells me that the snow caused the warehouse roof to fall in! I asked him why they didnt say that before my order and he argues with me saying that the order page stated it! There is always a problem! Never a smooth transaction! I will NEVER order from them again! You would expect better from such a large company

Thumbnail of user marios282
Nebraska
1 review
0 helpful votes
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April 22nd, 2022

It's a very easy website to navigate through and has no problems doing so and the items in the shop are really helpful! If you want wrestling merch would recommend this website

Products used:
Conor’s cure bracelet

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottl7
Canada
3 reviews
4 helpful votes
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March 28th, 2011

This site is awesome. I ordered an RKO bulk bandz and an RKO Viper cap and I received the those on time. The quality is also very good and during the clearance time, everything is so CHEAP, up to 85% discount! My favorite wrestler is Randy Orton, and there are lots of fan accessories about him. I love this site as well as the shows.

Thumbnail of user mattb27
Texas
1 review
1 helpful vote
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May 3rd, 2012

Ordered the "In Punk We Trust" T-shirt. I usually wear XL in T-shirts, but I discovered the hard way that due to the print on the front of the shirt, I needed to order one size up. Talked to someone on the phone about exchanging it, and he was very cordial and went through everything necessary for me to get an XXL size shirt. We went through the steps of ordering over the phone so that I would be guaranteed to get an XXL shirt since their merchandise for the more popular wrestlers tend to go quick. So I'm charged full price, and he let me know that I'd be credited for the other shirt. When I saw the charge, it included the shipping charge, so I was worried I'd have to hassle with them again about being charged twice for shipping since their policy for refunds is that you're refunded the price on the site, not the shipping. However, when I was credited, I was credited the full amount plus shipping, so I only had to pay for shipping once since this was an exchange. So in a nutshell: I order a second shirt, pay what it costs on the site plus shipping, then got credited for the original shirt, including the shipping charge on that one so that I'm not charged for shipping twice. Hope that all made sense. In any event, they got me taken care of, and now I'm just waiting for the XXL shirt to arrive in the mail. BTW, very fast shipping, I must say, and that's without ordering special shipping.

Thumbnail of user jerizac1
Philippines
4 reviews
1 helpful vote
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May 7th, 2019

So thankful about organic shop that gives healing power good sense most especially body healing. Thank a lot for all information that i heard

Thumbnail of user christianr323
Texas
1 review
0 helpful votes
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January 14th, 2022

Awesome this shop is really good and i like how you have rewards for doing stuff like following on facebook and ect...

Thumbnail of user alfonsot39
GB
1 review
0 helpful votes
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May 16th, 2021

This is brilliant to get all the wwe merchandise, from all ages, children, adults, grandparents, you can get anything its really good

Thumbnail of user zachariaw
Lebanon
1 review
0 helpful votes
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May 2nd, 2021

Very good product!
The printing are 100% legit!
The Shirt is the best quality!
I hope everyone buys T-Shirts from WWE Shop because they are the best!

Tip for consumers:
You can find anything you want!

Products used:
T-Shirt!

Service
Value
Shipping
Returns
Quality
Thumbnail of user patiencem5
Kentucky
1 review
0 helpful votes
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January 12th, 2018

Ive received what I wanted in a two days and Im glad I have a store I can trust! Definitely my go to place.

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