• WWEShop

WWEShop

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Overview

WWEShop has a rating of 2.0 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WWEShop most frequently mention customer service problems. WWEShop ranks 787th among Sports sites.

  • Service
    16
  • Value
    13
  • Shipping
    15
  • Returns
    13
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
1
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How would you rate WWEShop?
Top Positive Review

“Very good!”

Tabby T.
12/20/17

My boys absolutely love WWE! I've ordered twice off the website so far and received everything correctly in a timely manner. Thank you so much for all your hard work and hopefully other sites can learn how to be efficient like you.

Top Critical Review

“Won auction item that was not even available!”

Diane M.
6/30/24

I won a Cody Rhodes and Jey Uso autographed WWE Smackdown Tag Team Title belt through the auction held on WWESHOP.COM. Naturally, I paid quite a bit for this item to win it via auction. However, it was a nice collector piece and I was excited to get it. I won the Item on May 22,2024. On June 30,2024, I was informed the item was out of stock and I would get a refund. How can an item won during an auction be out of stock? When I called customer service, I was told that the warehouse system was not updated correctly and the item went out of stock after I won it. That makes no sense, if it was after I won it, it should have been shipped the day I won it when it was still in stock. This is very poor customer service. How do you auction off an item that is no longer available? I was very excited to have won the auction, only to be disappointed by the fact that the item I won was not even available. Sadly, I have another item that I won via auction that has not been shipped yet either. I have a feeling this is a trend for WWESHOP.COM auction. I would not recommend bidding on auction items.

Reviews (55)

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customer service (13)
Thumbnail of user tammied4
Mississippi
1 review
2 helpful votes
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January 9th, 2017

I ordered an Enzo jersey as a Christmas gift. I paid for next day delivery and two weeks later I still did not receive it. Each time I call the customer service representatives says I will get it the next day. The next day I still did not receive it so I called back and they once again told me I would receive it the next day. After two weeks of waiting I called and requested a refund. I would not ever order from them again!

Thumbnail of user leandro72012
Washington
1 review
0 helpful votes
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October 7th, 2023

It's a Fkn problem to put the address right, because the website put another one that is not mine. And I was trying to correct it for an hour and still the same. F*** the website, didn't work for nothing.

Tip for consumers:
The website is USELESS

Products used:
Tried to buy a shirt, but it dosent let me put my correct address

Service
Value
Shipping
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Thumbnail of user charityb15
California
1 review
1 helpful vote
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October 26th, 2018

Thanks wwe shop for messing up my damn order. I order a shield shirt on October 6 so that I'd have it for when I went to Monday night raw October 29 two days till then and I call to ask hey where is my shirt? To only get told hey we didn't send it. It'll be a cold day in hell before I order from wwe shop again. BELIEVE THAT.

Thumbnail of user cherylb1476
Pennsylvania
1 review
0 helpful votes
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March 20th, 2022

Terrible customer services and wayyy too expensive. After contacting them several times about a return they blew me off with "no exchanges at this time." I will never buy from them again.

Tip for consumers:
Don't. The customer services is pathetic.

Products used:
Kept the shirts since they wouldn't exchange

Service
Value
Shipping
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Quality
Thumbnail of user karina.kuzmina1994
DO
1 review
0 helpful votes
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August 7th, 2023

I ordered John Cena T-shirt and cap for my husband's birthday. Literally 2 minutes after I had received a confirmation email with the order number, I got an email saying that my order got canceled as per my "cancel request". But I did not cancel it. After a long back and forth with the support through the live chat, I was told by each agent that they didn't know what had happened and couldn't even find my order by the number they had provided. So, I was told that the only way to sort it out-call their support line, the live chat and FB messenger agents couldn't help. But I live abroad, and international calls are pricy, not to mention that their international number didn't work. I just hope I'll get my money back.

Service
Value
Shipping
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Quality
Thumbnail of user ering71
Virginia
1 review
2 helpful votes
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March 22nd, 2018

I ordered a standee 10 days in advance of my husband's 40th birthday party. I paid for 2 day shipping so item would arrive in plenty of time. When item arrived, it was the wrong product. I called immediately to request replacement and stressed that it needed to arrive by a certain date to make it in time for the party. When that date arrived, no item so I called again. THEY NEVER SHIPPED THE ITEM! Ruined plans for a funny birthday party!

Thumbnail of user nikhilm33
South Africa
1 review
0 helpful votes
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December 5th, 2022

I had ordered the roman reigns t shirt from the website on the 9th of November 2022 it was expected to arrive on the 23rd of November, i eamiled them... the item was lost. I asked the site to reship instead of a refund as i really did want the shirt... it was now expected to be delivered on the 5th of December... i emailed again and its LOST! The live chat assistant said he can only give me a refund as he can not ship again! I have not recieved my refund yet and i still do not get my shirt?

Thumbnail of user deaseb
Australia
1 review
2 helpful votes
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February 11th, 2016

I bought big show wwe supposedly tshirt from a business on the internet called FIGHTCLOTHESSTORE. JUST KEEP AWAY AND IF YOU WANT POOR QUALITY TSHIRTS WITH FLAKY TRANSFERS THEN BUY OFF THEM. THEY CLAIM WWE AS A PARTNER. THEY DONT RESPOND TO EMAILS OR ANYTHING. POSTAGE TOOK 5 WEEKS. BUNCH OF MONKEYS. TSHIRTS ARE MADE IN TAIWAN.

Thumbnail of user jillr
New York
2 reviews
9 helpful votes
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January 20th, 2010

They suck
They just sent me a coupon for their errors however all the items we wanted are out of stock/backordered.
They screwed up sooo many times... hire new people.

Thumbnail of user dustinh1
Canada
1 review
3 helpful votes
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July 14th, 2011

I've placed two orders for wrestling merchandise this week - one through WWEShop.com on Monday, and one through a third party retailer that essencially buys up a bunch of their shirts and other merch, then turns around and sells it once those items are out of print. It took less than 24 hours for the third party retailer to email me saying the items had shipped... 3 days later, still no word from WWEShop.

So, I call them... apparently my order is canceled. It turns out they put a pre-authorization on my credit card for the other $300 I had "spent" and that's now being held for them until either 15 days passes or somebody from WWEShop signs off on a form allowing my credit card company to release the hold. So I call them back... this time asking who I have to send this to, to get it signed and I get told basically "No, we won't sign it." So now not only did they screw up my order, but they're willingly holding my money, refusing to show even the slightest effort to fix THEIR ERROR, even knowing that in doing so, I would re-order the items and they would not only get the money for the order, but a much happier customer.

So instead, I will order these same items from a third party retailer, pay a little more, but make sure my $#*! actually gets here. F*** you, WWEShop.com, you will never get my business again.

Thumbnail of user orlandop31
North Carolina
1 review
0 helpful votes
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October 22nd, 2019

Complete garbage. Preordered 2k20 collectors edition. Took my money. Waited till the actual day to tell me my ordered had been cancelled. And had no idea money was returned.

Thumbnail of user kanerko00
GB
1 review
0 helpful votes
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January 22nd, 2024

It's a real disappointment that my jimmy uso t shirt was rejected by the company i admire so much honestly

Service
Thumbnail of user johnd775
Nebraska
1 review
0 helpful votes
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July 10th, 2020

Website never asked me for a shipping address. Took the information from PayPal, which hadn't been updated since I moved, and didn't display this until the order had been placed. Immediately emailed them with the only order number provided in the confirmation email, their email support said it wasn't a valid order number. (Turned out to be a PayPal transaction number.) Tried to call before any items shipped, was told I'd be called back by a supervisor. Finally got a call after the first package already shipped to the wrong address, was told only one of the three shipments (some items were preorder) could be changed, and that I could call the support number again and cancel the other items and reorder them. (Isn't this guy a support supervisor? Can't he just do it while I have him on the phone?) In the end, even the shipment they claimed to change ended up shipping to my old address.

Let's not get into the fact that FedEx tracking went from "Pending", "Pending", "Pending", "Delivered", with no opportunity to have the package held at an office.

I'll just buy AEW stuff or maybe bootlegs off Amazon or eBay, at least those sellers are reliable and can actually help their customers.

Tip for consumers:
Double check your shipping address. Absolutely do not submit your order before your confirmed shipping address is displayed to you, even if that means not ordering if it isn't.

Products used:
None, no products were delivered to me.

Service
Value
Shipping
Quality
Thumbnail of user cw134
Guam
1 review
2 helpful votes
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December 17th, 2017

Thank you for making this Christmas the worst Ever for my two son's. I ordered championship belts and a few other things about $800 worth, not only did they screw up my order the first time, they reshipped my order and screwed it up again, now I'm not "expected" to receive my order till mid-end January, the order was placed back in October. REALLY! Your customer service SUCKS for all the money this company makes there is no reason, for bad service! So while Vince, Linda, Shane, Stephanie, and all their kids and family will have smiles on their face for Christmas day, there will be two boys and I'm sure other kids around the world sad and disappointed as hell cause a bunch of rich mother$#*!ers run the worst customer service ever! You claim its all about the WWEuniverse Its not! It is all about you bastards taking our money and making our lives horrible while you swim in our money. I know you don't care about my little $9.99 but please believe I am cancelling my WWE network returning all my games back to game stop and if I could get my $800 sum back I would considering I worked my butt off for it! So from my family to yours $#*! YOU McMahon family and your 1.7 billion dollar $#*! and your $#*!ty company and customer service! It's true It is all about the WWEuniverse, our money that is!

Thumbnail of user roberte1254
New York
1 review
0 helpful votes
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July 20th, 2021

I like the way they conduct business and ship their items in a timely manner. I will be purchasing from WWE Shop in the near future.

Service
Value
Shipping
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Quality
Thumbnail of user davidf1800
Colorado
1 review
0 helpful votes
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June 21st, 2020

It has everything a wwe fan would want. I'm a USOS Fan and when I saw the Usos wear the Usos penitentiary jacket I went to the WWE shop to get it. I love it so much!

Thumbnail of user williamss82
Florida
1 review
0 helpful votes
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March 2nd, 2022

Williams Spraggins Frankie and the other two have been there for years to be the first and only one of

Tip for consumers:
Yes

Products used:
Williams Spraggins

Service
Value
Shipping
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Thumbnail of user stuart.b
Georgia
1 review
0 helpful votes
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April 27th, 2023

Cristin rocks! Or, Cristin provided me with excellent customer service! I will continue shopping at WWE.com

Thumbnail of user djc102
Illinois
1 review
0 helpful votes
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April 27th, 2021

Great site! Great prices! Easy access! All of your favorite wrestlers are there and the merchandise they have are all unique and wonderful.

Products used:
All

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Value
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Thumbnail of user lyndseyc18
Indiana
0 reviews
0 helpful votes
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June 24th, 2022

Have reasonable prices for the shirts and stuff and I left all of the wi ter stuff that is on the website

Thumbnail of user cleanerj
Maine
1 review
0 helpful votes
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September 5th, 2021

I love this i think you will to so just buy it if you can i loved it i wanted to let all of you know

Service
Value
Shipping
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Quality
Thumbnail of user galihp
Indonesia
1 review
1 helpful vote
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September 10th, 2018

Im got fee to do somthing for the leaving, while you buzy pon your instagram talking selfie like an followers also on the time

Thumbnail of user bobbyb32
Virginia
1 review
1 helpful vote
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February 12th, 2015

Don't order from them at all they suck. The worst customer service also they aren't a good company.

Thumbnail of user jabralond
New Jersey
1 review
0 helpful votes
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April 28th, 2021

I love this site! What? I love this site! What? Get your WWE wrestling news! What? BEST WEBSITE ON THE PLANET! BROWSE, WATCH VIDEOS, REPEAT!

Tip for consumers:
Not Sure

Products used:
Not Sure

Service
Value
Shipping
Returns
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Thumbnail of user davide151
Spain
1 review
0 helpful votes
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December 20th, 2016

Many mails to waht they call "customer service" only to get useless answers. Never again!

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