BuyBuyBabyReviews 301

I recently bought a cupboard which was damaged. There is no number to call. Customer service kept emailing me different requirements when I just wanted an exchange. As soon as I sent what they asked they demanded something else. They will not help you if there is a problem with their product.

Horrible customer service was told they will call back in 24 hours and still nothing. I went to pick up my furniture and was told they will not release it to me by myself since it was to heavy 150 175 pounds which I can handle it. There was no help in the store and would have to come back another day even though I purchased and was told it was ready for pick up and drove down from New York

Warning, this is not the same company since the returned after bankruptcy. The new website appears to be a sort of middle man without any idea of what their actual inventory is. I order a nursery set and it took 10 days for them to figure out they didn't have it.

Customer support does not seem like real people or they are in another country. Expect responses like "Please be rest assure I will treat your request on priority and will resolve this at the earliest". There is no option to call them.

Based on my experience with the order and customer support, I would be skeptical of the products they do actually ship. Beware.

I tried to use a gift card that was given to me, but the company is not accepting it. How do you take someone's money and not honor the gift card? Unbelievable! I will never shop here again.

Any gift card you may have won't work because apparently the previous owners filed bankruptcy and the new owners won't honor anything even though they took the name.

The company went bankrupt and I had a gifted gift card but every time I went to buy something it was out of stock. Then to find out I cannot use the gift card now that they have reopened. What a scam.

I ordered a carseat on 7/3/23, the site said it would ship 3-5 days. It is now 8/6/23, over a month later, & I have not received it. Even the tracking number doesn't tell anything. Very disappointed...

In the six years here in Paramus alot fun from the workers and many customers and their kids is almost like working in childcare my other favorite job/career And Julie our wonderful manager is the face and essence of buy buy Baby

I placed an for a Graco pack n play yard ( Rock N Grow) in Hamilton, which, is not even on their website now. An order of $356.99 on April 17,2023. The day after the order was placed I emailed customer service but was notified that their customer service email box is not monitored and was given a link to it's parent company's customer service email ( Bed Bath and Beyond) but, when I clicked on the link I got a pop up message stating the page could not be found. Today is April 27 and still have not received a single correspondence. No order confirmation. Nothing. Now they have a message on their site stating that they have decided to begin winding down operations. Do not order from Buy Buy Baby or it's parent company Bed bath& beyond. You won't get your item nor will you get any help from customer service

Tendra the manager at the store located at 270 7th ave Ny NY ******* is an Angel. Very sweet and professional. Her daughter who also works at the store is a professional. Both of them provided me excellent customer service.

Purchased an owelet camera for a baby shower for son/daughter in law. Shower was March 4th. They decided they wanted a different camera. The gift was listed on Babylist not on BBB registry.
60 day across the board return or exchange policy on items not on BBB registry. Babylist links items to this business. It was a baby shower gift.it was outside the 60 day return policy by 8 DAYS.
I have 4 grandchildren. Have purchased many items at BBB including furniture, strollers.
Will never again purchase from this company. I asked for a credit, not return. Poor business practice, lousy customer service. Unreasonable and ridiculous. They have lost a customer.
BEWARE if you are using a registry other than BBB!
Additionally, not sure this will be published. Now they want my personal info in order to publish.

For the last couple of weeks I have been trying to make a purchase online and i cannot go any further then choosing my address because the proceed to savings and payment button does not do squat diddly doo(nothing!). I tried calling customer service and using the chat but no one answers. I am beyond furious. Just take my goddamn money and give me the things i want to purchase!

So I bought a Eddie Bauer diaper backpack from my granddaughters baby registry she put it on their site around Aug baby due in Dec. Ok so I bought her this item. Ok baby is born end of Dec ok she starts using it the middle of Jan the straps are already tearing and I paid over $80 for this item I contact the company and they tell me the warranty starts as soon as you buy it I told them she couldn't use it until after baby is born so the warranty should start then they told me no. That is the stupidest policy I have ever heard of. They simply don't care. So I'm out $80

Purchased items off my cousins baby registry for her shower... 1 out of the 5 items shipped. The rest never shipped. Purchased everything january 26th. Everytime i contact them they said the orders are on backorder and cannot be cancelled or refunded. I paid with afterpay and had to file a dispute against them. They refuse to refund me and wont make any effort to cancel the items. Her shower passed already and i have no use for these items. Terrible customer service. I will never use them again.

I visited the store January 16th and purchased a contour changing table pad for $39.99. Over the last week, I have purchased over $1500 in baby items there for my daughter. She realized upon setting up the baby's room, that the changing pad was missing. I told her to just take the receipt to the store and explain that somehow they did not get it bagged with the other items. They said that they can't do anything about it. I am about to have her bag it all back up and we will go return it. Absolutely terrible service. They essentially told her that their inventory count matches so she must not be accurate. Then told her they only do inventory every 2 years. She's 9 months pregnant and due next week. I am so disappointed by how they treated her today. I will never shop there for my her again. Buyers beware

Went in on Black Friday to get a stroller, was told I got "free same day shipping", and the discount was a joke. I got buyers remorse and was trying to cancel the order after 3 attempts because it hadn't even shipped 5 days later and was only coming from NV to AZ.
I purchased a wonderfold wagon instead from the company themselves and that arrived in 3 days.
Was able to finally cancel BBB stroller but because it was all done in store, then had to call the store for my refund.
When I didn't get the full refund I called back to the nice woman that helped me out. She explained I signed up for the membership where you earn cash back and what not. I was pissed the guy said it was free and that he was signing me up so I could get points for the big stroller purchase.
If I wanted the membership fee back I'd have to call corporate customer service. But figured I'd hold onto that and buy a smaller stroller for travel later. Now trying to do that with a price match, they're saying they won't honor because they don't have the exact bundle with the store, comparing other store their prices are outrageous and I don't want to have to email every time I want a price match that they won't even honor. Worst company, hopefully they're next to go out of business like bed bath and beyond

Bought the stroller on Black Friday. Then they cancelled it the day after. $#*! company, and very scammy.

Worst experience with this brand. We are expecting a baby and wanted to shop bunch of items worth $800. We researched and decided to also apply for reward points as we were getting a great deal because of it on thanksgiving. After placing order, they cancelled it but they did charged us for the reward points. We contacted the customer care 2 - 3 times and all were useless. We tried through different account as well and had same experience.
Also when I registered for baby shower, they welcome bag contained only a manual, bottle, pacifier and on sample of lotion.
Completely disappointed with the service.
Will never waste time again at this brand.

Long wait time on hold and no answer to question being asked. I won't buy from this registry again.Very disappointed.

With the excitement of having a baby for the first time I really thought buy buy baby would be a good choice for my registry. But unfortunately that wasn't the case. I was so excited and created my registry, my father-in-law was the first person to purchase some thing but he had trouble with the website and had to go to the store to purchase the crib. They also had trouble with the website in store. Eventually the crib gets delivered but of course it's the WRONG crib. I've been going back-and-forth with BuyBuyBaby and the company that delivered the crib but haven't had any answers. I still have the wrong crib. I will now be switching my registry from BuyBuyBaby to target since you can't even purchase anything off of the registry itself. Save yourself the headache!