Glambot has a rating of 1.7 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Glambot most frequently mention high end, customer service, and urban decay problems. Glambot ranks 742nd among Beauty Products sites.
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I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!
This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.
They don't answer e-mails anymore, I have a missing item: A Dior Lipstick 😠and I don't know what to do, isn't easy at all to contact them.
Tip for consumers:
Their customer service is terrible
Products used:
Bronzers and eyeshadows
Date of experience: December 10, 2024
This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.
Date of experience: June 17, 2024
I am starting to get impressed with this company. They have improved on their customer service and product deliveries. Seems they're have taken criticism positively. I received my recent order in 10 days, compared to nearly a month it took previously. Besides they called later to confirm if I had received the Package.
It's good that they're coming up
Date of experience: March 22, 2019
I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!
Date of experience: November 24, 2018
Hi Nicole! Thanks for trying our service out. I'm glad that you were able to find our Holy Grail item! :)
I gathered 15-16 minimally-used, luxury makeup items (pictured) to sell to Glambot. Suddenly, I became curious to know the minimum and maximum earnings for a few of the items (i.e., CT eyeshadow palette, NARS foundation, etc.). The earnings for those I checked were between $2.00 to $7.00 per item. Apparently, Glambot resells items close to their NIB price. In short, give the items away or return them if possible. Again, photo of items I planned to sell Glambot is pictured.
Date of experience: June 14, 2023
One site that offers a variety of truly affordable beauty perks, some latest on market. I pressed my trial order of 6 samples of my favorite beauty treasures as low as $3 each and it came through though a bit late. I think they're genuine
Date of experience: April 20, 2019
Hi Bright! Love your name, btw. Nice pic there ;) Yes, we offer all types of special deals on makeup. I think you were able to catch our Build a Bundle promotion. This is where you can pick multiple minis from all the top brands. Definitely one of our most popular promotions. Take care and see you soon!
I sent them 22 items - at least half were new and high end products such as MAC. They offered $12. If I refused I had to pay for return shipping. Read all reviews - this is common practice you will get pennies on the dollar even for unused high end items. Sell your makeup to your friends or donate it to a woman shelter for domestic violence.
Date of experience: August 6, 2017
I was pleased with my first order. It took around 2-3 weeks to receive the products (I'm living overseas). Most of the product were more than 80% full, and some were even new in the original package.
They had this big sale so I enjoyed myself ordering a lot of stuff... I placed 4 different, 3 had to be shipped in the same country, and one in another one. I've made 3 orders to avoid customs fees...
I received an email saying that all my products were shipped, and all 4 orders are under the same tracking information... I tried to contact them through email, twitter, facebook and even Linkedin. Big Silence.
Date of experience: September 17, 2018
Waited 2 weeks. Got no email on tracking. It was 70$ worth of stuff. I emailed them and got no reply. So I filed a paypal case. Glambot refunded my money without an explanation. Will never order from them.
Date of experience: May 12, 2018
I'd purchased items from Glambot previously and things went well. More than 2 months ago I mailed them a package full of makeup with the label they sent me and have never heard anything back, nor has anything been posted to my account. I repeatedly email them and try to chat but get no response. Do I have to admit that they've stolen my makeup to resell to others?
Products used:
palettes
Date of experience: June 2, 2022
I made my first purchase from Glambot late last month and my package came with a missing item! That's not a great experience to start with but when I reached out to their customer support, they were very helpful and found the item. They immediately shipped it to me, at no additional cost.
Customer care made the great difference
Date of experience: March 24, 2019
Hi Wendy! So happy that we could help you score some brand name makeup at an amazing price. Yikes- very sorry about the missing item (we're only human). Our Customer Support always tries their very best to help our customers in every way possible. So great that we were able to find your item and immediately ship it out to you. Yay! We hope to see you again soon :)
Sent in 16 items, brands like YSL, Too Faced, Marc Jacobs, Urban Decay, and NARS, which were all in like new condition, in original box. I didn't want to part with them but I needed some extra cash and I used their calculator to expect an average of what I would receive. They offered me chum change. Their calculator is bull$#*!, it's not accurate at all. If I wanted my items back, I would have to pay for return shipping. They offered me $1 to $1.40 per item. Ridiculous.
Date of experience: August 31, 2017
DO NOT send your makeup to these scammers! I sent them over 20 products and they gave me a BS offer (I accepted it because I needed to get rid of the makeup). Almost 2 months later and they NEVER sent the money into my Paypal account. They are thieves! No response to emails, no customer service phone number. Please don't give them your money. They'll rip you off.
Date of experience: February 20, 2018
Very glad I looked at these reviews before I sent hundreds of dollars worth of makeup to this site. I will go the E-Bay route like suggested. It's very obvious when this many people have had issues, you are gonna get screwed! Thank you all for the warnings!:-)
Date of experience: June 28, 2017
I sent in a large quantity of items to sell a month ago and while the tracking number says it's been delivered, it hasn't been "signed for". They responded two weeks ago and said there was a delay but I haven't heard anything since then. Essentially they've stolen everything I sent them, I will never sell to this company again.
Date of experience: February 18, 2020
The very first time i heard about glambot.com was from a friend of mine who was already buying things from them. She urged me to try it out and i searched and bought a MAC Studio Tech Cream Compact Foundation. Did i tell you that I got 15% discount code? Yes i did. And since them i have been addicted shopping here.
Date of experience: December 10, 2018
Hi Grace! You totally made our day here at Glambot HQ. Love that you were able to find a Holy Grail MAC item. They're amazing when it comes to the coverage game. Rock on babe! Xoox
I mailed a box of various cosmetic items to Glambot utilizing their postage paid label.All of the items were unused. Little did I realize that free postage was a small price to pay for them to rip me off. Since that mailing, three months ago, I have attempted to reach them via customer feedback, only to receive the runaround eg... that they will respond in 3-5 business days. They are a total waste of time and will RIP YOU OFF!
Tip for consumers:
n/a
Products used:
n/a
Date of experience: May 29, 2023
Last year I sent a sell package worth at least $200+ and the tracking never updated, they never answered me about the whereabouts if my package, and they kept ignoring me after countless emails. This year I sent another package and when it "got lost" again, I threatened to take them to court and not even 4 hours later, my package was miraculously delivered. So, bi suggest you threaten them with court and maybe you will get what you deserve from this shady company.
Date of experience: July 9, 2021
I sold 19 full size items. Gently used and some brand new with a bag of over 50 samples and was offered $34.00. If i would have know that was such low valued. I would sell it on eBay myself. Items I sold ranged from brand new Urban Decay Naked pallet to Bobbi Brown brick highlighter.
Date of experience: September 1, 2017
They are the worst, I bought the makeup that cost me 51 dollars and they never deliver.
They don't even willing to cancel my order.
They are the worst service ever.
I'm rather buying the official products in a lot expensive price than buying on their websites ever again.
I'm trying to call my credit card company to ask them to reverse my payment.
Wish me luck.
What a bunch of $#*!, they should shut down the websites before someone actually sue them
Date of experience: December 8, 2017
They sent the parcel almost 2 months ago. My order ( tracking UC*******US) was stop tracking 3 weeks ago in Japan. The address that I indicated for delivery (to Ukraine) is correct - this address saved on the Glambot site, so its cant be my mistake.
I sent them an email, but Glambot just ignores the messages ((
It is very disappointing that in our time there are such deceivers. I support the previous customer opinion -Glambot is a scam!
Date of experience: January 19, 2021
First of all, I ordered one of there dollar store makeup bags that are on "sale" for $4, originally $25 dollars ( what a joke), and it came empty! I contact customer service ( another worthless interaction with this company and the only thing Doug said was sorry for the confusion, you only get products if you're lucky enough to get a bag with product in it, you need to buy more to increase your chances! REALLY! I will NEVER order from this place again. I would rather shop for and wait for sales on these luxury items!
Tip for consumers:
DON'T!!!!!!!!!!!!!
Date of experience: July 12, 2017
I emailed glambot about 3 times over the last two weeks, after accepting two sell offers for packages I had sent. I put a. Con instead of. Com in my email for my paypal account and asked them to please fix. I never received a response back from them, and I never received my paypal deposit for me makeup products. It's really awful that they don't reply to email inquires and they give no phone number or other means of communicating with them. HORRIBLE! I will be contacting a lawyer if I don't get a reply by Friday.
Date of experience: March 28, 2022
You do not get great return for your make up from this vendor. They do not provide you itemized invoices nor proof for items (broken in shipment). I have sold 3 times. The first two times it took them over 2 weeks after delivery to provide an offer. This most recent sell was better but then they did not pay me within the 24-48 hours they state- it took them over 2 weeks to pay.
Date of experience: August 28, 2017
I like their makeups. Fabulous offers-selection of quality brands but less expensive. I understand that some products from this store are a bit used but mine came new and in the original package. My first order and will try them again.
Date of experience: May 31, 2019
Hi Tyra! Thanks for checking the website out. Yes, we offer a wide range of brands- there is something for everyone on our site! We are able to offer low prices on normally high priced items because the items are second hand. Rest assured that all the items are checked for authenticity and sanitized, making it safe to use! We look forward to fulfilling your next order :)
Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...
Hiya Rheise! OMG, thank you SO MUCH for those kind words! We constantly strive to improve and provide the best shopping experience possible for our customers. For our efforts to be noticed really makes our day. We care about what our customers say and use the feedback to improve our ability to serve!