• GoJane

GoJane

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Overview

GoJane has a rating of 3.4 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 26th among Shoes sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6
9
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How would you rate GoJane?
Top Positive Review

“I have not yet ordered from them, but when my friend...”

Olivia M.
9/23/10

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Top Critical Review

“12 dollars shipping in the US for what?”

Henriette M.
5/19/18

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Reviews (261)

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customer service (33)
Thumbnail of user oliviam
29 reviews
99 helpful votes
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September 23rd, 2010

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Thumbnail of user alexab8
1 review
3 helpful votes
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April 13th, 2017

If you want a swimsuit from here, beware. As someone who works in customer service, these people are lacking in it. Purchase somewhere else where you can get your money's worth. I bought two swimsuits where I should have fit (I was the average size for length and width) and they were TOO SMALL. I called them and while I understand sales are final, the lady could have been more empathetic. The best part? She offered for me to purchase the same swimsuits again for full price AND pay for shipping. Never buying from this company again.

Thumbnail of user kimberlym126
2 reviews
10 helpful votes
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June 13th, 2017

Love GoJane! The complaints on here are ridiculous... Sure you have to pay for the shipping on anything you return, but if you do an exchange, they cover the cost. Most of these complaints are from people who just don't read... Never had a problem with customer service, they're just doing their job. Treat them with respect and you'll get respect and mutual understanding returned in kind. Go Jane Go!

Thumbnail of user sheelam
1 review
1 helpful vote
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July 4th, 2013

Ordered an orange prom dress a month ago. Had a delivery today in a plastic bag, no paperwork and it was PINK. Not very well made. Nobody pick the call. Just sent email and awaiting reply. Biggest mistake I made ordering that. I hate Gojane.

Thumbnail of user jacquelineo21
1 review
0 helpful votes
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April 27th, 2018

Ive been buying shoes from GoJane since 2012 and Ive never had any cause to complain. The shoes always look as advertised, fit as normal and they are pretty durable... I still have a couple of pairs that are over 5 years old! I would recommend them anyday!

Thumbnail of user todtiyanam
1 review
0 helpful votes
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July 17th, 2020

This was my first purchase from GoJane. I loved how the prices were extremely inexpensive and that there was a variety of shoes and colors on the site! I would love to see what new items they will bring in throughout the future.

Thumbnail of user cynthiyaf
1 review
5 helpful votes
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July 4th, 2013

Sent me mismatched shoes. My mother had to wear for a wedding she put them on without checking but after being uncomfortable in them noticed they were mismatched. gojane.com refused to take them back and send me the correct size. Worst experience ever. Dont buy from them

Thumbnail of user roxanns1
3 reviews
3 helpful votes
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March 14th, 2014

I love this site! I don't know exactly how long they've been around but I've been ordering from them for almost 15 years I'm sure and have never had an issue and their clothes are reasonable and sales are awesome! I've had to return things in the past due to size issues but they gladly accept my returns and exchanges. Items arrive fairly quickly as well. My only complaint is that you don't always know the brand of things you are buying but oh well, everything is always as cute as in the pictures.

Thumbnail of user demeshag1
1 review
0 helpful votes
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April 12th, 2017

Ordered for my wedding in September and so far the girls love them. Other websites didn't have all sizes but gojane did and had better prices. Glad I kept searching before I went with the other company.

Thumbnail of user natashad13
1 review
0 helpful votes
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February 1st, 2016

Not only are the items cheap, they are good quality and super cute. I got my items within a week and everything fit perfectly and looked exactly like it did online. I will definitely continue to shop on this amazing site!

Thumbnail of user biancas
3 reviews
4 helpful votes
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May 26th, 2013

I absolutely adore this website. The clothes are very trendy and have excellent prices. The shipping is very fast and the products always fit the description. I started using the site when I was a senior (prom dress) and am still a fan of it now (age 22). Since then I have bought shoes, dresses, pants, shirts, you name it. The best time to look is on Black Friday. Happy Shopping!

Thumbnail of user tamn6
15 reviews
22 helpful votes
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May 19th, 2017

I've been buying from gojane for about 6 years now, and I've never been disappointed. Yes I've ordered stuff that I may not like when it arrived or may have not fit like I want it to but that's the risk you take when ordering online on any site. However I've never been disappointed in gojane service. All of my orders have arrived correctly and on a timely matter as they stated. The clothing is not cheap like if you ordered from those china site. Their clothes is exactly like forever21. Decent quality and at a great price. I'm happy with them and will continue to order from them.

Thumbnail of user gracee15
1 review
0 helpful votes
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June 20th, 2016

I was nervous about go Jane. There are so many awful companies out there who send you products that look nothing like the photo made with the cheapest material. I ordered 5 items and LOVED each and every one. I was actually hoping not to love them all so I could return some and not feel so bad for shopping :) too bad. Keeping it all.

Thumbnail of user shelll
1 review
7 helpful votes
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July 23rd, 2015

I ordered a pare of black booties from gojane being very scared about the material and sizing of their shoes. Got them in today and they fit amazing. Look just like they do in the photos, they are comfortable. Love it. And shipped pretty fast for someone who is crazy impatient. I recommend it.

Thumbnail of user shauntea
1 review
1 helpful vote
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September 10th, 2014

I have ordered from GoJane for a few years now and every time I am pleased with my orders. The customer service reps are not only fast but they are extremely professional and very helpful. I plan to keep ordering because I love GoJane.

Tip for consumers:
It's a great site.I love shopping there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user terryf44
1 review
0 helpful votes
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April 14th, 2017

Received my order faster than expected, i was really excited about that. Dress fits to size, was a little nervous at first because I added a little weight lol. Highly recommend it's exactly like picture. Really comfortable not too tight

Thumbnail of user suem114
2 reviews
0 helpful votes
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April 10th, 2017

Came right on time and I love all 3 pairs of sneakers and mules! They all seem to be a little on the big side, but that's fine they are really comfortable. I will defiantly order from this company again.

Thumbnail of user lindam90
1 review
4 helpful votes
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February 20th, 2014

I love this site! Prices are awesome, shipping is fast, and shoes are as described. Haven't tried clothes yet. I just wish they offered size 5 heels, it's so sad I have to get 5.5 :( but its still better than buying size 5 $100 shoes or size 6 at stores.

Thumbnail of user latoyaw7
2 reviews
4 helpful votes
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January 14th, 2016

I love this company. Although my experience is only in the shoe department, many of my friends have purchased clothing from them. The prices are responsible and the sale section offers a good selection. Shipping is timely :) and the items are good quality. This past summer I ordered shoes for a wedding I was coordinating, utilizing quick shipping, and it arrived right on time! I recommend this site to anyone.

Thumbnail of user jameaj
2 reviews
0 helpful votes
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October 23rd, 2020

These shoes are absolutely amazing! If you love DollsKill, Current Mood or any stores like that, you're going to love the stuff you find on GoJane. They even have an exact pair of shoes that are on DollsKill. The only issue is that the shoes run too narrow. I have wide feet but often times if I order in my size without going wide they're still okay. But these were too narrow and very uncomfortable to wear. Otherwise the shoes are perfect and beautiful

Tip for consumers:
Make sure you can buy a size up if you have wide feet. The have up to an 11 in certain shoes but not all.

Products used:
I’m keeping the shoes just for a photo shoot and then I’m going to sell them

Service
Value
Shipping
Quality
Thumbnail of user henriettem2
1 review
2 helpful votes
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May 19th, 2018

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Thumbnail of user shantar
1 review
3 helpful votes
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October 20th, 2015

After reading the reviews, I was very skeptical if I should give GoJane a try but I took a risk and ordered something anyway. Last Thursday, I ordered a olive green dress and decided to do the standard shipping. I'll say the following two days I received my tracking number and was able to see that it'll be here (NC) on Monday. My package arrived and I'm in love with this dress! The shipping was quick and the dress isn't cheap looking compared to its price. Glad I gave GoJane a try! (: I will be purchasing more items

Thumbnail of user mariab217
1 review
0 helpful votes
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February 24th, 2018

Gorgeous heels looks better up close. Its my third time buying from you guys and you never disappoint. Thanks GoJane for making my feet look gorgeous with the quality of this heels and other I bought before. Congratulations

Thumbnail of user tiffanyk24
1 review
0 helpful votes
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March 25th, 2017

Delivery was on schedule. My shoes are lovely! And I appreciate the follow up to make sure I received my merchandise. Now that's good customer service! Satisfied customer! Shoes delivered in 3 business days.

Thumbnail of user anissat3
6 reviews
18 helpful votes
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February 8th, 2016

I ordered from this site a few times over the past 15 years and just recently ordered again. They are fabulous with price, product and communication! I always know exactly when my product will arrive and it is always top notch! Greatest and latest styles!

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About the business

GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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3.4
261 reviews
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