Lyft

The absolute worst experience ever. I was overcharged $20 for a ride from the ATL airport. I set the location on the app, it switched the dropoff place on me. I told my driver (Ndeye Selbe) that it wasn't my stop, and she requested I send her $30 via Cash App instead since it should not be charging me. But guess what they did and I'm 38hot. The $30 was the original price for my supposed to be dropoff location. I asked for a refund but they only sent me a funky measly $5 for it. What a load of crock. I hope they get sued again for false practices. I'll never use them again! Crash!
Crazy that I can't upload my screenshots of the conversation and my cashapp. When I figure it out I will.

Stay away from this $#*!ty company. I was a driver and it a joke. They stealing money from drivers while customer is paying too much

No payment for my work so far!
I am doing Lyft ride in Calgary since March 25,2024.I added my GST and fulfilled my all the details but couldn't saved my bank details after several attempts.I chatted more than 10 times during this time to seek help for my payments and resolving this issue.
Lyft has pathetic help centre agent who send stero instructions.No email or phone no for help and close chat instantly.
They are holding my payment with no reason it's 857.30$.
Anyone can help me please?

This garbage company is a complete scam! I accepted a ride for from Middletown CT to Waterbury CT (40 minute ride) about 24 miles. I accepted it for $60.97. Once the ride was completed there was no change in the amount. About 2 days later I checked my actual bank account and there was a pending charge from Lyft for $161.96. I assumed it was just pending and the actual amount would come up once it went through. I was wrong! It went through for 161.97. I go back and check the Lyft app and it is now showing 161.97 with no explanation as to why there was an extra $100 charged! I've tried reaching out to Lyft by email and their help support system through the app and there's no way to talk to a LIVE PERSON. There's no customer support number either. This is a scam. They absolutely scammed me. I will never ride with Lyft again. I've never had issues like this with Uber. I guarantee this has happened to hundreds of other people as well. We all need to report to the BBB or something because this has to be illegal!

On May 3rd, around 4 am, our Lyft driver said he needed to stop because of a low pressure light. Since it was in a dark, secluded area, we felt unsafe and declined his request. He completed the first drop-off at the Southwest departure counter, but then refused to take me to my designated stop at the Delta departure counter, even though the extra stop fee was already paid for.

This left me frustrated and concerned, especially considering the initial request to stop in an unsafe location. Lyft denied my request for a full refund, offering only a $5 credit. This lack of an acceptable resolution is disappointing. In my opinion, a full refund should have been granted since the driver refused to complete the agreed-upon trip, especially after we declined his unsafe stop request.

I just tried to get a Lyft after work because I didn't want to wait 20 minutes for a bus, the app said the driver was 3 minutes away, I waited 6 minutes watching him go in circles. I'm starting to think because the drivers don't get all the money the drive around till the customer get aggravated and cancels for the $5 cancellation fee. Plus this has happened to me a lot this year

I am so damn tired of using this company and they sending people who does not speak English never showing up I want my refund from this morning that man is telling me but his gps is not working this is a real piece of $#*! service have my young teenage daughter stranded trying to get to school I want my money back

I have spent hours trying to get Lyft to take off a charge that I DID NOT TAKE! Tomorrow I will dispute with my debit bank account because on 4/29/24 I was charged $19.90 that I did not take, and it is impossible to get Lyft to even be able to address my issue.

Horrible first time i tried using them had to keep waiting that no drivers were available …
Substandard

I was in a Lyft leaving the hospital with my child, while riding the driver kept texting and driving. Red flag number one because I've never had that happen in a Lyft. When I noticed we were going the wrong direction I reiterated to the driver where we were supposed to be dropped off, he just kept saying no and showed Me a picture of a man on his phone and said "my friend, my friend" I yelled at him to stop and let us out! I was so freaked out especially with a young child with me. Lyft customer service offered no support, they kept messaging me from what was obviously an automated help chat, because they give you basic robotic response asking the same questions. It was bizarre and I felt so unheard. I will never use Lyft again. Uber here we come haha

As a driver Lyft offered a bonus if I referred a new driver. We would both get a bonus if she completes a certain number of rides in 30 days.after getting her sign up she started driving March 19th. After a few days I noticed that it showed her application as pending. Sh was already driving. I contacted support and they said her 30 days expired March 19th. I informed them that was her start date. No help they insisted they were right and couldn't change it. I went back to support and asked if I could talk to a person. They messaged me someone would call me in a few minutes. I've never got that call. Beware. I'm sure it's just a typo or glitch but no one will make it right.

Why do y'all charge me $60 sometimes $80 to go down the street? When usually it's about 15. 17… and I have to have 3 more words for my complaint to be submitted like dang, ion got a lot to say but that's wild and a proves my point

Don't work for this scum of a black corporation. They don't care about anyone but themselves. If you want to throw yourself into debt, Lyft is here to do that. If want to remove Lyft HQ, follow my name. We already have petitions to remove this unholy business from America. And we have more jobs than them. We have time and half after 40 hours and holiday pay, plus paid leave. You think about it.

I left my handbag in a lyft car today. I wss able to contact lyft customer service immediately. They reached out to the driver and he said he didn't see it
Lyft gave their condolences and stated there was nothing else they could do. I contacted the police who reached out to him and he miraculously found it

This service is nothing more than a virtual auction to see who will pay the most for a ride! We got tricked into clicking for a $10 per mile ride (all the other offers were much higher!). Then they kept changing the arrival time until it was eventually 75 minute wait while we stood on the curb! When we tried to cancel, it was too late.

Caught a ride 2/16/24, My wife and I were in wheelchairs and the driver charged for wait time. I called when in the waiting area. Mohammed was the driver. We forgot coats coming back from Costa Rica and told him we were cold. I asked him to close the driver side window which he did and then rolled it back down a few inches. He then rolled the passenger side window down 3" or 4" blowing on both my wife and myself. I asked him again to roll up the windows which he did on the passenger side. The driver side was still down 3" to 4". His car was filthy dirty with stuff laying around. Spill marks on the back of his seat counsel and floor. It had not been cleaned for a long time. Seats were ripped and torn with no attempt to repair. This driver is not a good example for Lyft. His radio was playing a witchcraft station or recording with little consideration for passengers' ideals.

Why you should use Uber over Lyft when it's possible? If you take 2 rides in a 24 hour period they bill you separately for each ride. They immediately combine both rides on a third bill until the first and second ride falls of your card tying up your available credit for up to 2 days. Extremely poor customer service and Uber does not practice this double drop off billing. Its why I will not tip a Lyft driver but will tip Uber drivers.

I travel frequently for business. I took a trip vía Lyft to PDX airport and believe my keys were accidentally left in the drivers car. I was not allowed to call the driver directly and the driver never responded to my cha messages. The customer support team was not helpful at all and just seemed to try and pacify me. The did not help me get in contact with the driver and ignored several of my chat messages initially. I will not be using Lyft in the future due to the terrible customer service.

For 3 days I've been trying to get a hold of these people and all they do is send you bought crap that means nothing and doesn't even address your problem you can't even speak to a human being you're speaking to a computer which is nothing but a bunch of bull$#*!

I used lyft as one of my legs in my day-to-day commute to work, ie (bus, train, then Lyft). One time I was in a hurry and paid the higher rate. Now my lowest rate offered is the higher rate I paid once. And the higher rates are even higher. They tested what I'd pay when in an emergency and now that's my new lowest rate, the 15 to 20 minute wait discount rate. Now I'll drive to work and pay the parking because it's the same price since they raised and basically doubled my rates. I used this service four times a day for over a year, and they doubled the price. That is such a poor algorithm what a way to rip off people. Test what i'd pay then stick it to me always.

The maps always take a turn when there's a straight away street. Regardless if it's navigating through traffic or road work. It's a lot faster to take the route without the detour. This is Texas there is traffic everywhere taking a turn from traffic leads you into more traffic just to get back to the same traffic 🤯

I've only used Lyft once. I heard they were superior to Uber so I thought I would give them a try. The driver picked us up in a timely manner in a sick Audi, really nice ride. But he did not speak one word of English lol. My friends and I are a laid back group, but it did get a little tricky trying to tell him to turn left/right when we don't know Spanish. I do like how you can tip right on the app and don't need cash like with uber.

Some hard of hearing person at support (Winter was her alleged name) got my one and only call into support completely wrong. She didn't hear all that I said, she (like most people these days) got a few "key" words and finished her "duties"! I got a lovely e-mail from Lyft offending me about "Lyft's community is composed of people from many views and backgrounds, and community members should respect these differences." The whole call had nothing to do with anything remotely deserving of that response. I called about a possible scam and their response was to offend me? Really? Okay guess we need ANOTHER ride share company besides Lyft and Uber...