• Pogo

Pogo

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Overview

Pogo has a rating of 1.6 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pogo most frequently mention customer service, credit card, and favorite games problems. Pogo ranks 1049th among Games sites.

  • Service
    32
  • Value
    32
  • Shipping
    10
  • Returns
    11
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
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How would you rate Pogo?
Top Positive Review

“Improvement”

Melanie R.
6/11/18

Pogo is working on the customer service and recently got back to me with help for a technical problem in good time. They were able to make it right, so things are looking up as they actually connect with their consumers.

Top Critical Review

“FAKE FRAUD FONY (Phony)”

IraLiddell E.
5/10/24

As a customer I did my part... when it was time to pay up... and we're talking a little over $5... I couldn't withdraw... Their algorithm is set up so customers can complain, they do a fake review and delete your account...I contacting the BBB and anyone else to get this FRAUD services off the internet... Burn in 🔥 Pogo... You probably have no shame heartless?OB's

Reviews (301)

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Reviews that mention popular keywords

customer service (20) game site (27) credit card (15) club pogo (19)
Thumbnail of user iraliddelle
Florida
1 review
0 helpful votes
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May 10th, 2024

As a customer I did my part... when it was time to pay up... and we're talking a little over $5... I couldn't withdraw... Their algorithm is set up so customers can complain, they do a fake review and delete your account...I contacting the BBB and anyone else to get this FRAUD services off the internet... Burn in 🔥 Pogo... You probably have no shame heartless?OB's

Tip for consumers:
Stay away....

Products used:
Pogo website platform...

Service
Value
Quality
Thumbnail of user sylviaf205
Louisiana
1 review
0 helpful votes
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May 3rd, 2024

I have been a member of POGO for quite a number of years through all kinds of changes and no matter what the circumstances are if someone/something lets me know I've got problem late at night (9pm) and they/it takes an adverse action before 9am the very next day they/it are telling me they do not need me. I can assure all I made EVERY possible attempt

Tip for consumers:
They want you support them with them giving the least they possibly can.

Products used:
I am not replacing.

Service
Value
Quality
Thumbnail of user emilies9
Wisconsin
2 reviews
15 helpful votes
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December 9th, 2023
• Updated review

Pogo is no longer a fun experience when playing any games, they restart while in the middle of a game. There is no way of really trying to enjoy the crap that is dished out by players. Constantly get people that freeze games. Since they've been taken over it basically sucks.

Very disappointing to have to pay for this POGO site.
May 21st, 2018
• Previous review

You can play some of the games but overall they freeze up a lot or can't even get to play. Many they don't even let you in and we pay a fee to use this site. That in itself is laughable but what can one do. I've been with this game site for years. It was so much more enjoyable years ago. Not worth it now.

Thumbnail of user lilbitw
Texas
1 review
0 helpful votes
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January 8th, 2024

They suck they cut your lights off when it's cold n when you done put something on your lights 5 minutes before 11am they still turn them off n they have no free nothing n always repeating the same stuff when you call in they tax like it ain't nothing your bill can be a negative 10 bucks n you gotta put 20 to 30 bucks to be back n the positive smh worst company ever dont stop here

Service
Value
Shipping
Returns
Quality
Thumbnail of user melanier39
Texas
1 review
10 helpful votes
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June 11th, 2018
• Updated review

Pogo is working on the customer service and recently got back to me with help for a technical problem in good time. They were able to make it right, so things are looking up as they actually connect with their consumers.

A few good games, horrible tech upkeep
June 11th, 2018
• Previous review

I've been a customer since 2004, but now the games have tech trouble (mostly loading, etc.) and they just send "nice" replies and do nothing. Another growing problem is the people who just want to get high scores using all sorts of apps, some of which cause their totals to run up continuously. This doesn't seem to alarm Pogo at all, it will only get worse.

Thumbnail of user carolynr40
Pennsylvania
1 review
9 helpful votes
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April 6th, 2017

Pogo used to be a great, fun place. It has gone downhill for several years now. Tech support was always lousy and is even worse now. They dance you all around and want to change setting on your pc.It doesn't matter what they do it takes 10 to 15 minutes to get into Scrabble. Why? It didn't used to be like that.
There hasn't been a new game for my Ipad in 7 years. Same five games. If anyone knows a better site for Scrabble please let me know. Maybe I can get my 40 bucks back?

Thumbnail of user keiths727
Montana
1 review
1 helpful vote
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August 15th, 2021

You think your playing bots but I found things turn slow and deal cards fast. That's because people are connecting through other sites. Screw it up for a while and it tells you player disconnected. EA Sports purchased Pogo so got rid of rewards and turned it in to a purchase website. You don't even win tokens anymore. The price now is the same for at least 200 less games. There are now very few fun games to play. I'm ending my membership on renewal due to someone in EA Sports took out $500.00 right after paying my dues last Christmas and I had to file a dispute. EA Sports Employees are not Trusted after that. I don't recommend anyone to give EA Sports your credit card information!

Service
Value
Quality
Thumbnail of user roberth2039
Ohio
1 review
30 helpful votes
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April 23rd, 2020

I hate Pogo now they ruined it, been playing since 2001, I will never buy a membership ever again, what a crappy bunch of games, some advice for pogo, put all your new ideas in the toilet and flush them, go back to old pogo! I am done with this junk!

Thumbnail of user carold379
Louisiana
4 reviews
84 helpful votes
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December 15th, 2019

If you love playing cards with a stacked deck and rolling loaded dice, you'll love Pogo. They've recently done away with the Java and Flash games that have entertained their customer for years, a technological event over which Pogo has no control, but they've replaced them with HD games that are designed to be unwinnable unless one spends real money, and lots of it, buying boosters. The graphics are terrible, too. Don't waste your time.

Thumbnail of user debbieh618
California
1 review
3 helpful votes
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October 5th, 2020

I use to love Pogo. Now they have taken everything I liked away. My favorite games are gone and more will be gone soon. Customer service is beyond horrific. The new games with their 5 year old cartoon are awful. It's hard to navigate. I was going to quit but Pogo took money from my bank account without any notice or warning. They will not do anything to stop the cheaters (bots) even when dozens of people have complained for years about the same ones over and over. We're losing a lot and they just don't care! They're going to have a mutiny because it's just HORRIBLE!

Thumbnail of user jenno12
Rhode Island
1 review
46 helpful votes
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February 9th, 2020

Games constantly crash and freeze. Like most internet sites like this a place for full grown adults to act poorly. Some good people but few and far between. I was a member for years. Should have left sooner. They will tell you what you want to hear but never fix anything this site is just going to crash and burn. I would give it 0 if I could. I saw one set of reviews for this that gave it 5 stars I don't know who they are paying for that one, certainly not the players. Too many free apps out there.

Thumbnail of user nicholer19
Utah
1 review
11 helpful votes
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May 6th, 2018

Our whole family has been subscribed off and on for years and now since the Java update in 2015 none of the games are playable unless you download Explorer (seriously ppl still use this?) and now they are losing all Hasbro. The site is obviously dying a very slow death. Save your money and play elsewhere.

Thumbnail of user bluer2
California
1 review
22 helpful votes
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September 21st, 2014

Notice how all the good reviews were from 2008? I've been trying to give them some money for a game purchase for 2 weeks. I joined their "super saver" last week and have been frustrated in purchasing a game. They are clearly inept! I WILL be questioning the charge on my credit card due to poor service... actually, NO service!

Thumbnail of user maryj274
Michigan
1 review
9 helpful votes
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April 28th, 2017

Pogo has gone downhill... Way too many issues. Games will NOT load. Games constantly Crash... They tell you to use the latest edition of internet explorer... I have tried and tried... Just not worth it anymore.

Service
Value
Thumbnail of user nancym27
New York
1 review
16 helpful votes
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December 2nd, 2013

I have been a customer for several years. What should be a good and fun experience is now annoying. Problems with games loading, if you complete offers to obtain points they never credit you then you have to contact "customer service". They are ignorant to their sponsors. I am actually just to discontinue my membership. Don't waste your money, time, effort or breath.

Thumbnail of user bobs101
New York
1 review
15 helpful votes
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September 16th, 2013

Pogo has the poorest abuse enforcement in cyberspace.the site is infested with hackers and mal-software users. Keep your money in your pocket and play free. Even so you will be harassed daily by some fashion or form of corruption on this site

Thumbnail of user loganm31
Colorado
1 review
20 helpful votes
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July 14th, 2013

Absolutely horrible customer service.If you email them you just get an automated response so you have to call or live chat. Live chat takes about 45 minutes to connect & then they just sit there for like another hour not telling you anything that is going on. I will never play on this site again & i have been a member for over 9 years. Please dont waste your money. From what i have heard they dont pay out their jp winnings either

Thumbnail of user kareny187
Pennsylvania
1 review
46 helpful votes
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May 22nd, 2020

Since EA has taken over, Pogo has become unusable. I've been a member forever, but this is my last subscription. I can't even get on the site right now due to some security or privacy issue that has been going on for a month. Maybe the hackers can bring back the fun in POGO. I suspect that EA is catering to teenagers who want violence, blood and explosions in their games and they've put us old folks out to pasture. Well, I'm going... someone else will get my time and money now.

Thumbnail of user johnn450
Canada
2 reviews
12 helpful votes
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October 13th, 2018

Pogo is CRAP most of the games never load you get nothing for the huge amount you pay every year.One browser works with one but not another.
How many browsers should you have to please pogo? I will not renew again i can spend that money on crack and get a better result.

Thumbnail of user joee21
Nevada
1 review
6 helpful votes
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March 8th, 2015

I played Bejeweled 3 through my one hour trial period and figured I'd just buy the download for my PC when it expired since it seemed to have loaded correctly after a long "queue" time. It is now a half an hour later and I CANNOT get their ridiculous site to process an order. Sorry, time's up. If you want my money you have to be quicker than this! Read the other reviews and am happy to be deleting the whole mess from my computer. Guess I'll head to a brick and mortar store!

Tip for consumers:
Can't give more than one star as they wouldn't even let me buy the game. Good luck with their endless loop website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user normaf64
Florida
1 review
19 helpful votes
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April 29th, 2020

I will not renew it stinks. Classic Pogo was wonderful Everything was easy to find no hassle. I believe it costs more now to play games that were once free. My annual dues should more than cover their costs and give them a profit. Very unfair what they did.

Thumbnail of user bobbyl61
Rhode Island
1 review
17 helpful votes
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September 3rd, 2019

This game is a load of CRAP! 4 times now I've been ahead of the computer character I was attacking by at least 20 points and 4 times I've lost. Then I checked my hit to personal damage ratio and it was 72 to 28 in the computer's favor. That's an over 100 percent ratio against me. That's not even fair or realistic. Your site sucks.

Thumbnail of user claired42
Pennsylvania
1 review
11 helpful votes
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April 13th, 2017

I have been a customer for more than 12 years. Suddenly pogo tells me they don't recognize my user name or my password. There is no way to get into the site to correct this so my recent renewal doesn't work. Since it seems that I have lost my money I won't get roped in again.

Thumbnail of user susanb94
Georgia
2 reviews
66 helpful votes
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July 15th, 2015

Pogo used to be fun. I have had 3 paid accounts for 13 years and never won anything. Poker rooms have uncensored chat that's extremely rough and I'm not easily bothered by language. I have made many more friends with Facebook games and it's free. I noticed today that Pogo has 40,000 people online right now.It used to be in the millions. Pogo is over.

Thumbnail of user janes110
Illinois
1 review
1 helpful vote
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July 8th, 2015

Having competed with unknown Scrabble player with multiple skills levels, it seems as though the game, consistently, progress at a mere snail's pace. Rather, when playing against the computer, the game is finished in half the time.

Don't misconstrue my opinion, I'm uninterested in winning; however, when one perpetually takes the entire two minutes, and then appears with a word that takes a Scrabble dictionary to produce, it smells of a good deal like "cheating," Where is the true competition in that?

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