• Sling TV

Sling TV

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Overview

Sling TV has a rating of 1.2 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sling TV most frequently mention customer service, credit card, and free trial problems. Sling TV ranks 388th among TV Shows sites.

  • Service
    188
  • Value
    188
  • Shipping
    53
  • Returns
    103
  • Quality
    169
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
52
40
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How would you rate Sling TV?
Top Positive Review

“Good substitute for cable”

SandDab D.
3/5/16

In literally 2 minutes, had a $19.99 replacement for my $120/mo cable. I don't like TV anymore, but Sling satisfies my wife's habit while she continues to quit too. Looked into 'long-range' digital antennas, but they're better suited for flatland folks.

Top Critical Review

“Local channels”

Jeff M.
9/2/24

I spent a lot of time on their site. I signed up to get locals as I am rural and antenna doesn't work well. After enrolling in service I find that I am required to buy an antenna to get local service. I had to go through a bunch of red tape to talk to a representative who informed me that I would have to get an airtv antenna for the local service. When I said I just signed up less than an hour ago and would like to cancel as I was basing my decision on local channels. I was told I would have to pay for the whole month regardless. I will be informing everyone of this so that others are not ripped off by a disreputable company.

Reviews (530)

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Reviews that mention popular keywords

customer service (148) credit card (46) sports package (11)
Thumbnail of user jeffm2687
Illinois
1 review
0 helpful votes
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September 2nd, 2024

I spent a lot of time on their site. I signed up to get locals as I am rural and antenna doesn't work well. After enrolling in service I find that I am required to buy an antenna to get local service. I had to go through a bunch of red tape to talk to a representative who informed me that I would have to get an airtv antenna for the local service. When I said I just signed up less than an hour ago and would like to cancel as I was basing my decision on local channels. I was told I would have to pay for the whole month regardless. I will be informing everyone of this so that others are not ripped off by a disreputable company.

Tip for consumers:
Not upfront concerning the locals service and then make you pay for a month regardless

Products used:
Sling subscription that was less than one hour

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Value
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Quality
Thumbnail of user bayotte00
Washington
1 review
0 helpful votes
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October 5th, 2024

Customer service numbers on website and google were not in service, chat box could not get the answers nedded. Did not want service any longer, any card they have on their file they will use, not the one it should have came from. Refused to give a refund at all. They refuse to let you speak with a supervisor. Worst customer service, not us based at all, all overseas locations no matter where it tells you the corporate office is located. It is overseas. Run from this streaming service, better off with hulu, or any other streaming service rather than this screwed up service. Run like hell from this one.

Tip for consumers:
did not want the service for another day but charged me for the month on different card, No refund at all, won't let you speak to a supervisor once i finally did get a number to call, numbers on site and google search were no longer in service.

Products used:
streaming service

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Value
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Thumbnail of user kamleshchaudhary
Washington
1 review
0 helpful votes
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August 5th, 2024

I canceled my subscription by calling Sling's customer service number in June 2024. Despite this, my account was reactivated without my consent, and I was charged $84. This is unacceptable and unauthorized.

It's not just me; other users have faced similar issues. There is no option to remove my credit card information from the account, which raises concerns. If Sling is not operating in a deceptive manner, why not provide a delete button for payment information? The cancel button on the website doesn't work, and even canceling through customer service doesn't seem to be effective.

I am calling my bank to dispute this unauthorized charge. Everyone will know that Sling took money from me without permission. I will post on every platform until I get my money back.

Tip for consumers:
I tried Sling for two days over a month ago and decided to cancel the service because it was no better than streaming or watching regular TV. However, Sling reactivated my account on 01/15/23 without my consent and charged $86 to my credit card. This is unauthorized and unacceptable.

I am calling my bank to dispute this unauthorized charge. Everyone will know that Sling took money from me without permission. I will post on every platform until I get my money back.

Products used:
Sling TV

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Value
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Thumbnail of user fohimtightwork
New Jersey
1 review
0 helpful votes
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August 6th, 2024

That here comes the bride pause break between the shows is the dumbest thing y'all ever did. It is the most annoying thing. I would rather listen to the calm music y'all were playing before! It gives me a headache. Whoever idea that was or marketing idea was stupid.!

Tip for consumers:
I hope y’all change that ASAP

Products used:
I have sling blue, and that here comes to bride music in between the shows is the most annoying thing ever

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Thumbnail of user timm3317
Washington
1 review
0 helpful votes
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October 26th, 2024

I can't believe that I can't have a game on all the tv's in my house at the same time! I will be leaving sling and going back to YouTube TV.

Thumbnail of user jeffs1993
New Jersey
1 review
0 helpful votes
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May 20th, 2024

We recently "cut the cord" and figured we could get by with having streaming services. Tried Sling in order to get live TV. What a mistake!
There seems to be nothing but old shows, and when you are watching a show, the commercials that come up are ridiculous! They go on forever, and one time even though each ad was relatively short, there were 14 of them one time!
Basically, all shows are unwatchable.
We ended up going back to having a TV bundle with a new provider. So glad to see Sling go away!

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Thumbnail of user maryleem9
Alabama
1 review
1 helpful vote
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May 5th, 2024

In less than 24 hours after signing up for Sling TV I was unable to watch either The Kentucky Derby nor the Lacrosse Championship because, unknow to me, CBS network is not available in my area. These two events were my reason for signing and Sling won't refund my money……. I signed yesterday, May 4, and today is May 5 when I found that I couldn't watch lacrosse. Poor business practice. Sling TV is not worth the money.

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Thumbnail of user robertf4107
Texas
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Very poor customer service. Sling never worked well in my home. Canceled before my due date. Still charged again on my card. Constantly spinning and buffering. Fubo does not do this. Refused to give refund even though not working and cancelation was in time.please do not use them.No customer service telephone number. Convenient for them to say "did not get the cancellation "

Thumbnail of user lissleeigo
Texas
1 review
0 helpful votes
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April 20th, 2024

Money! When you call to ask for a supervisor then they say no one is available. DO NOT GET FOR IT DOES NOT WORK AND IS A SCAM! I am contacting the BBB for they stole 55.00 dollars from me. THE service just plays for a minute then goes round and round.
I am getting a lawyer to sue this trash piece of S__T company.
BLUE SLING TV

Tip for consumers:
The company still charged me even though i cancelled online. Then, I manager came on and said that they cannot get a supervisor on the phone and I asked 2 days and no manager returned my call. I was charged 55. dollars for the upcoming month in which I cancelled but no cancellation was given. I told them the service does not work on my tv and she said basically too bad that they would not give me my money back.

Products used:
BLUE SING WHICH DOES NOT WORK

Thumbnail of user cardosojduke
Arkansas
1 review
0 helpful votes
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March 25th, 2024

Purchased sling tv to think I could watch march madness with the sports package and couldn't get CBS games or any local channels. Used it for 1 day and called up customer service and stated they can't refund the money. Stuck with a service that I don't want that I can't watch what I want to watch. The heck with Sling TV. Can't believe they won't refund money. Ridiculous

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Thumbnail of user richardd3435
Texas
1 review
1 helpful vote
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March 13th, 2024

I tried Sling tv and it was the worst I have ever seen. The resolution constantly switched from bad to worse. Unable to get any help, I decided to try Youtube TV and it was great. Then I realized that about the only streaming service that doesen't offer a free trial was Sling TV. Don't sign up for this service unless you can get a free trial. I found out the hard way! I added my dispute of the charge as proof of purchase.

Tip for consumers:
I am far from being the only one with this complaint. Check the reviews before you try Sling!!!

Products used:
YouTubeTV - Its great so naturally they can offer a free trial

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Value
Quality
Thumbnail of user cim2
New York
1 review
0 helpful votes
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March 3rd, 2024

So i have had overpriced sling for a while. My payment method changed i tried to log on to change my payment option and they just make it difficult. Edit payment is hard to find. When i went into the payment it says i signed up through Google however i didn't i use an email and password. Then it doesn't give you an option to put another form of payment. Just frustrating. I was paying $93 a,month for some years now. Now it all ends because they make updating the payment difficult. Plus the service is shaky everytime there's a big game or fight. Sling has gone down significantly

Products used:
Media entertainment

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Value
Quality
Thumbnail of user bitsmarley39
Illinois
1 review
1 helpful vote
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February 22nd, 2024

Where do I start...
General viewing...like spinning wheels while Sling "catches up" or resets 15 seconds
Menu guide - great grid...three channels listed at bottom blank, all shows offset in grid by multiple spaces
Browse Whole Viewing...turn it off or really weird stuff happens.
Customer Service - exercise in frustration to non existent.

You keep being you Sling...rocking the 1.8 rating.

Tip for consumers:
Sling could and should do better. They should back their service with refunds when the service is reliably unreliable.

Products used:
Streaming service

Service
Value
Returns
Quality
Thumbnail of user joea1121
California
2 reviews
0 helpful votes
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March 28th, 2024

Can NOT watch more that few seconds without being bombarded with zillions adds and it repeats over and over the actual show being watched, and we end up not getting the story nor the show. It is becoming impossible to use sling for watching, we have to resort to Youtube to get our shows. This is unacceptable and very discriminating, everyone I talked to, they have the same issue, I just recorded on my phone 6 minutes of cooking show where I was trying to watch a chef recipe, and out of the 6 minutes, I barely heard less than a minute total broken up with over 5 minutes of ads (and many duplicate of them) and could not get any thing. Rewind several times and the same thing happens, I would say I spent over an hour trying to get to watch and always get the broken by ads that runs over the show and you miss everything as if not watching anything, and the same thing happens on other sling channels. What are we paying for? I suppose for this mess, they should we be paying us to watch all of these ads because we don't get to watch any shows, only few broken words between many many ads which make it useless

Tip for consumers:
No

Products used:
N/A

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Thumbnail of user heathetl1
Florida
1 review
0 helpful votes
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March 28th, 2024

Sling is the worst cable company ever they are charging me twice for my email I paid for the month of March already and they are still trying to collect saying I'm past due but I'm not I have to wait 10 days for a solution don't not subscribe to sling because you can't talk to higher management this company needs to be put out of business

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Thumbnail of user maxs336
Alaska
2 reviews
1 helpful vote
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February 16th, 2024

This is one of the worst streaming companies I have had to deal with. Amazon, Netflix, and Hulu don't treat their customer like that. Only sling charge you for the service I never used, they are saying, because it is in their policy, with no refund whatsoever. People do your homework before signing up with Sling. I wish I could give them no star at all.

Thumbnail of user fabiofongon
Pennsylvania
1 review
0 helpful votes
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April 10th, 2024

I canceled sling but they are still charging me. I want my money back. The channel to contact provide does not work.

Service
Thumbnail of user lanic29
North Carolina
1 review
0 helpful votes
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February 25th, 2024

I have been duped one too many times by Sling's cancelation failures. They have set up a cancelation system that does not cancel your credit card from billing you! I was not refunded my money when this happened to me on 2/19/24. They stole my money using this easy to cancel system! BEWARE!

Thumbnail of user tracyc937
Texas
2 reviews
0 helpful votes
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February 18th, 2024

Cancelled subscription, didn't take my card off file, restarted service without my authorization. Wouldn't give me a refund, no security measures, no escalations, customer service rude as f. I would advise you to stream elsewhere. The service sucks, prices and add ons are way too high for what's offered. Frequent price increases and again customer service is anally rude.

Tip for consumers:
They offer no solutions and deflect blame, service is shoddy, but expensive, buffers all the time glitches. Service went from $25 to $60 within three months. Customer service was rude and offered no solutions. Deflected mistakes on their behalf and hung up in my face.

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Thumbnail of user daadetracks
North Carolina
1 review
0 helpful votes
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February 18th, 2024

I received a gift card for Sling for $25, which covers the first month of service. However, when I went to redeem the gift card, Sling automatically took the promotion away. Apparently, even though my mom purchased one month of service for me for $25 in the form of a card, Sling will not honor the $20 first month promotion. They force you to spend another $20-25 dollars, effectively making double on the fact that you purchased the gift card! This is disingenuous and fraud. I spoke with agents over chat and they informed me that it was not possible to allow me to use the gift card with a promotional offer. They also informed me that they could not refund me for the amount of the gift card.

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Thumbnail of user adamm1701
Oklahoma
2 reviews
1 helpful vote
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January 13th, 2024

I have the best of the best when it come to internet access and wifi access and sling is the only app that I Constantly and I mean constantly have issues. It constantly freezes and just stops for absolutely no reason, so annoying, and the company sling is ripping ppl off of their hard earned money and not putting money back into the company to produce a quality entrainment service.

Service
Value
Quality
Thumbnail of user karried24
Illinois
2 reviews
4 helpful votes
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January 6th, 2024

The service itself is fine. Nothing special, just fine. No surprise then that when a problem does come up (in our case an error code) they had no interest in fixing it or offering a refund. We contacted them multiple times concerning the same issue. It was an error that they needed to resolve, not something we could fix on our end. Finally cancelled and moved to a different service.

Products used:
Streaming services

Service
Value
Thumbnail of user chrisl2467
Massachusetts
1 review
0 helpful votes
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January 21st, 2024

I purchased this under the premise of 50% off my 1st month, a new total of $20. At checkout, the total changed to $30. My card statement was for $40. Then I had no access to any of my local channels to watch the games that I originally wanted this for. I tried to cancel it, but was told I couldn't because it was a prepaid subscription without refund options. Do not waste your time or your money on this, you will be very disappointed.

Tip for consumers:
Full disclosure

Products used:
It is a streaming service called Sling

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Value
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Quality
Thumbnail of user seang129
Washington
1 review
3 helpful votes
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March 24th, 2019

This is my first 24 hours as a new customer: When shows freeze and you're forced to reboot (which has now happened three times), pre-recorded/on-demand shows have the fast-forward function disabled, so you're forced to start from the beginning and watch all that you've just viewed. I've have a two week free intro package. I can't see myself joining the "Sling Family" with these types of frustrations.

Thumbnail of user sandd1
SandDab D.
California
147 reviews
108 helpful votes
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March 5th, 2016

In literally 2 minutes, had a $19.99 replacement for my $120/mo cable. I don't like TV anymore, but Sling satisfies my wife's habit while she continues to quit too. Looked into 'long-range' digital antennas, but they're better suited for flatland folks.

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With Sling TV's streaming services, you get to pick your channel lineup & personalize your TV experience. Start with the level that? ۪s best for you, then customize with extras like sports, comedy, kids, news and more. Try 7 days free or start as low as...

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