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Target

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Overview

Target has a rating of 2.9 stars from 1,732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 2nd among Department Store sites.

  • Service
    243
  • Value
    216
  • Shipping
    176
  • Returns
    164
  • Quality
    189
Positive reviews (last 12 months): 25%
Positive
7
Neutral
2
Negative
19
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Top Critical Review

“Zero customer service”

Barbara E.
9/3/24

I got a target credit card because they offered a $50 off coupon. You can only use it for purchases over $50 with a very long list of exclusions. I tried to use it today when I was making a large purchase. Apparently, it expired yesterday. I spent 40 minutes on the phone being passed around. Finally I reach someone who tells me tough luck. They won't extend the coupon one day. I'm done with target. I won't ever shop there again. "Tough luck" to them.🤬🤬🤬

Reviews (1,732)

Rating

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Reviews that mention popular keywords

customer service (268) gift card (83) credit card (47) love target (107) delivery date (12) target store (61)
Thumbnail of user barbarae1417
California
1 review
0 helpful votes
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September 3rd, 2024

I got a target credit card because they offered a $50 off coupon. You can only use it for purchases over $50 with a very long list of exclusions. I tried to use it today when I was making a large purchase. Apparently, it expired yesterday. I spent 40 minutes on the phone being passed around. Finally I reach someone who tells me tough luck. They won't extend the coupon one day. I'm done with target. I won't ever shop there again. "Tough luck" to them.🤬🤬🤬

Products used:
Paper towels, vitamins

Service
Value
Quality
Thumbnail of user timothyp1180
Mississippi
1 review
1 helpful vote
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June 25th, 2024

1) Buying with their customer pick up service today in East Memphis, TN 6/25/24: they require waiting in line with all those who have returns or disputes, then waiting for someone to shorten the long line, then waiting for someone to run to the other side of the store for the product. No uniforms so unclear who's staff and who's not. Total wait: 25 minutes for toothpaste.
2) Not a good company. They bow to all left-wing activist demands, aiding the exploitation of kids that has become so common in this modern version of the USA which is held hostage to the hyenas of sexual perversion. When they were finally forced to relent by the backlash, they did not apologize. Given today's experience, I now intend to maintain a strict boycott of them indefinitely.

Thumbnail of user osheaelvia
New York
2 reviews
2 helpful votes
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June 4th, 2024

This store is going down hill really fast. Their products are cheap and the cost is high. The North Scottsdale store has one of the worst store managers i have ever seen. The less I shop here the better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kurtt69
Texas
8 reviews
11 helpful votes
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May 27th, 2024
• Updated review

I'm looking for a men's sport coat... been 20+ years. Need to try on. Search engines were worthless in finding a 'local' business. Settles for Target - has good selection and only 50 miles away...
Except all of the prices are 'online purchase', just like the way Walmart.com does - bait and switch, shows one price but when you get into the store, price is way different. Guess Target doesn't want people going into their stores either, just order online and have someone bring out to your car.
Since I don't know my size anymore, guess I'll order online, have them bring it out to my car, try it on and if it doesn't fit, refuse it and just sit in my car and order a different size for them to bring out to me.

Tip for consumers:
I really don't understand why business websites with 'brick and mortar' stores can stay in business - ship item to store, pay employee to put onto shelf, pay employee to get from shelf and repackage, then take out to customer, while charging a lower price than the shelf price. Can't be very profitable...

Products used:
Still shopping

Website Broken
May 20th, 2023
• Previous review

During a power outage, I looked for a USB fan with my phone, which I HATE when I have PC with 4 monitors, but the power was out. I also have plenty of power 'bricks' for recharging my phone and tablet... so a fan shouldn't be a problem.
First, the website gave me what I was looking for... and the 2nd item is a car plugin, not USB, the 4th item is a wall plug-in fan, the 5th item is battery powered (only),... Guess Target's search engine is based on Google's search engine.
Next, I tried to give feedback, but the 'Feedback' button at the bottom of the webpage doesn't do anything. So I tried the 'Contact Us', but that seems to be only restricted to 'orders'... but they offer a 'chat', which I won't attempt on my phone (I do not text).
Lastly, why do they show 'when purchased online' pricing? What's the price if I walk into the store... like Walmart.com, 20% to 100+% higher priced?

Tip for consumers:
Has minimum $35 purchase for free shipping... fans were mainly less than $20.
Showing the price difference between online and in-store would be nice... so I can decide on 100 mile round trip or shipping...
They really need to fix 'feedback' button!

Products used:
Bought 8 new "D" batteries at HEB for a current fan I own.

Thumbnail of user markd3403
Washington
8 reviews
2 helpful votes
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May 16th, 2024
• Updated review

I picked up an order at the Lee's Summit,Mo store today and the girl that helped me was very smug. I asked her if she wanted the basket I had because there was several items she didn't even look at me and said no it won't fit back here. She brings my order out in the same size cart lol. She doesn't say thank you or anything and walks off. Talk about rude and disrespectful. I'm used to it now most workers don't care about customers.

Service
Rude curbside employees
December 19th, 2023
• Previous review

I've been buying from Target and using their curbside pickup for years but their employees are getting worse and worse. I picked up an order today in Lee's Summit and the guy that brought me the order was a teenager that was rather rude. In the past the employees were very nice saying have a nice day after bringing the order but now they just toss the bags in and walk off. This is a problem in most stores across the US it's not just this one store or company.

Service
Thumbnail of user leonidshneyder1
California
5 reviews
3 helpful votes
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May 28th, 2024

Pre-sale should be a pre-crime.
Looking at the receipt of an online order from Targé, I noticed a new charge, it is called Regional Fees. Regional Fees opens up to tell you: "Regional Fees - Fee Total $1.00 - Bag Fee 1.00
Regional fees are based on your address and/or pickup store location.
Bag Fee
Bag fees are required by law in your area. This estimated bag fee is for the cost of 10 bags at this store. You'll only be charged for the bags used for your order. For Drive Up or Order Pickup orders, the final bag fee can be refunded at pickup if you decline bags or bring your own. If an EBT card has been applied as payment on your order, bag fees will not be charged."
That is, Target, is pre-charging you for something that you might be interested in purchasing. I hope this heinous practice is not adopted by other underhanded businesses, or they will be pre-charging a 50K dollar Regional Fee next time I am window shopping for a used car.

Thumbnail of user bretthallettawtgb
Armenia
27 reviews
8 helpful votes
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April 26th, 2024

I never thought I'd say this, but Target missed the mark big time with my recent order. Not only did the delivery arrive late, but the item itself was completely different from what I had ordered. It's frustrating to see a company known for its reliability falter so badly in fulfilling basic customer expectations. Disappointed doesn't even begin to cover it.

Thumbnail of user guillermomaripan41
Armenia
31 reviews
1 helpful vote
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May 1st, 2024

My experiences with Target delivery have been a mix of positive and negative. On the plus side, Target offers a wide range of products available for delivery, from groceries to household items. Additionally, their delivery tracking system provides updates on the status of orders, allowing customers to monitor their shipments. However, there are areas for improvement. Delivery times can be inconsistent, with some orders arriving later than expected. Furthermore, the packaging of items can be subpar, leading to damage during transit. Overall, while Target offers convenience, enhancements in delivery reliability and packaging would improve the overall service.

Thumbnail of user deecavalluzzispgn
Armenia
10 reviews
0 helpful votes
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March 29th, 2024

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Thumbnail of user ridaartunumcu
Ohio
7 reviews
0 helpful votes
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March 23rd, 2024

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Thumbnail of user ariannaxdavis
Alabama
1 review
0 helpful votes
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April 22nd, 2024

What a great store to visit. They have many options to choose from with very low prices. I would visit there everyday if I could.

Thumbnail of user shawns338
South Carolina
4 reviews
6 helpful votes
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February 17th, 2024
Verified purchase

Would give zero if I could. Target.com reguarly ships product with ZERO packing materials. I have complained multiple times. They also use cheap shipping service (surepost). Over half shipments arrive damaged. Because of no packing materials, the collectibles inside were damaged. Yet they will not process a return for a damaged item that THEY shipped using THEIR shipper of choice and THEY decided to put no packing materials in the box. Their customer service states they have to esculate to a specialist that will call me in 5-7 days. I have a video and photos! What is there to esculate? What happened to customer service? Worst service of all the retailers. Never buy collectibles here.

Products used:
collectibles

Value
Thumbnail of user papig8
Washington
2 reviews
2 helpful votes
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March 6th, 2024

I used to buy here, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue.

Service
Value
Quality
Thumbnail of user waynec61
Washington
6 reviews
15 helpful votes
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February 8th, 2024

I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues.

I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Tip for consumers:
Because of the very poor Customer Service, I do not recommend buying items from them.

Products used:
I haven't used the modem yet because I just ordered it.

Service
Value
Shipping
Thumbnail of user sharont1674
California
1 review
1 helpful vote
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December 15th, 2023

I cancelled my Red Card and asked them to remove all of my personal data from their computers. It took awhile, but the agent finally spoke with someone and was able to comply. There stand on homosexuality is blatant and immoral--even having kid's clothes and the kid's section in rainbow colors is disgusting.

Thumbnail of user zebq
Indiana
1 review
2 helpful votes
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November 8th, 2022

Target optical.com
Prescription glasses Order # ************** took almost 1 month, and received wrong defective, now it's been 2 weeks they asking me to return before replacement ordered, and in the mean time go blind without, don't work or drive.
Illogical customer service with bad attitude.
I will never recommend any purchase at target.com

Thumbnail of user kristend64
New York
4 reviews
4 helpful votes
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July 18th, 2022
Verified purchase

Target's online platform is easy to use (especially if you have the app). They offer free shipping at a low minimum of $35. Very easy to meet that! Their shipping time is super fast, sometimes faster than prime delivery. I use Target for grocery, clothing, toys (birthday party gifts needed last minute!), it's been a lifesaver! The business and customer service team are above average, they have online chat to help with any issues or concerns.

Tip for consumers:
Add your cart to $35 for free shipping and look out for promo codes.

Products used:
Everything!

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriah925
South Carolina
2 reviews
9 helpful votes
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April 13th, 2023

Not sure if you made some kind of back alley deal with a group of homeless clown gypsies on LSD, but that's what your clothing looks like now. I haven't shopped at Target in years since you started regurgitating clothing that even the 80's didn't want. I used to get most of my clothes from there, but now… well I actually have standards. And it looks like you tossed yours to the wind.

Products used:
None, because they’re horrific

Thumbnail of user ashleym2117
North Carolina
1 review
0 helpful votes
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December 24th, 2023

My home oven broke so I ordered a countertop oven for pickup. So many issues but the worst was how rude customer service was. Not only did they not help he also cut me off and ended the chat abruptly. I took screenshots of the end of the chat too. That's target for a wonderful holiday.

Service
Thumbnail of user toddm1090
Illinois
2 reviews
5 helpful votes
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January 12th, 2024

I think that prices could be lower than what the store has them at and that it should jack the prices up because of the store name and that quality of the stuff should also be important to them and not the price and that customer service could be better or at least more polite and that it could have the layout of the store easier to get around in and understand where things are at.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariaa2386
California
1 review
2 helpful votes
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October 24th, 2022

I went to Target in Westlake Village to buy a coffee maker, nothing fancy. The Hamilton Beach was on sale, and I got it, paid $25+ tax. When I got home, the package was missing the basket.
If the merchandise was defective, why don't you make that obvious? I think this is cheating the customer. Very annoyed. Does not deserve even one star, but the system does not let you write a review without.

Thumbnail of user life2777tg
Colorado
1 review
1 helpful vote
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September 4th, 2023
Verified purchase

Do not order online from them they are deceptive. They say they have two day shipping, that has never rang true. They use this lousy shipping company and the orders turn into being a week to 10 days or more. I will never order from target again or go into their stores. As soon as the package does arrive I will be returning it.

Tip for consumers:
10 days and still waiting for my order that was supposed to be here in two days.

Thumbnail of user shelleym38
Wisconsin
2 reviews
7 helpful votes
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April 4th, 2021

Buyer beware of Target.com - I recently made a purchase on Target.com - wherein I had to navigate through pop up boxes which tried to sell me a "protection plan" for the item I bought. Which was a simple $40 desk lamp. The pop up is automatically set to "yes, protect me" - you can't click the X - as I though as I was charged for the plan. In the Order Detail on my account, it said it's non-refundable. It took a phone call and a nice customer service person to refund me the money charged for the plan. Which is why I give Target.com 3 stars vs. 1. Someone in their Marketing Department needs to be fired for conducting business this way. Are your finances in that much peril Target?

Thumbnail of user robw328
Ohio
1 review
2 helpful votes
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December 20th, 2020

I like how Target still sells compact discs. I know it's so common today where most music is downloaded online but I'm old school when it comes to music and like the hard copy. I found at Target Taylor Swift's 2 new compact discs Folklore and Evermore. As usual The store was clean and staff was attentive. Both discs are very good very mellow. Thanks Target for still selling compact discs.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

Thumbnail of user annak1229
Virginia
1 review
1 helpful vote
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September 4th, 2022
Verified purchase

The self-checkout process at Target is complicated and deceiving. After making our purchases a window asked us to select a target card to make our purchase or sign up for a card. When we hit the 'X' to close the window, it went away but the balance was $0.00, alluding that the purchase was cancelled. I hit the try again button on the bottom of the screen and that same box came up. Finally, I looked at the card reader and saw that there was a 'No Thanks' button. I pushed that and completed my purchase.
We have a lot of migrants and young people who shop at target. It made me wonder how many unsuspecting customers signed up for the card not knowing that they do not have to. I felt bad for the cashier having to deal with rude and frustrated customers as well. Target, please stop peddling your card and go back to be being customer centric.

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