Wix

I have had a Wix website for about three years and had set up autopay through PayPal which was about $4.95 a month. On July 4th, 2024, in the dead of night, Wix and PayPal authorized a $756.00 payment through autopay with no notice and without my permission. This was money set aside to attend my father's funeral. It was such a shock, my world fell out from under me. I am a disabled woman and $756.00 is a lot of money for me.

If you can get through their AI Bots, it's almost impossible to reach someone to talk to. I finally had a "chat exchange" and was told that the $756.00 payment was "non-refundable" but, that they would "make an exception" for me.

I canceled my website and notified PayPal.

Needless to say, Wix has not refunded my money and say that PayPal is holding it up through their "investigation." In the mean time, PayPal has instructed me to work with Wix to resolve the issue.

Apparently, these two billion dollar companies really need my money as I struggle to get to California by August 3rd for my dad's funeral.

I'm pretty sure that Wix uses Bots, as one of their email responses to me in regards to the funeral was, "I'm sorry you are missing something." Either they are Bots, or they are completely heartless.

What a horrific, horrible experience. What a horrific company.

Do the math. If they do this to even a 1000 people in the dead of night, they are making a lot! Check your bank accounts, folks. Wix and PayPal should not be allowed anywhere near your money.

I generally use Wix because it was the first page I learned to use to make my website for free and I was very happy with it. But recently I was creating the site for one of my accounts and when the power to connect the domain appears, I get a pop up that says I can upgrade my plan or just buy the domain and connect it. Because it is cheaper and I only wanted the domain that is what I did and I bought it for 3 years, 75.75 dollars, and when I go to connect it I get another pop up that says that even if I have the domain the only way to connect it is by having the premium plan and that each plan comes with a year of free domain, so I lost 75 dollars and they forced me to end up using the annual plan anyway. This lack of clarity seems like a scam to me. The plans are overrated and the clarity of the page leaves much to be desired. Obviously no repairs and now I have to look for a new place since this one is a shame.

#1 it's very expensive. #2 there is no way to contact a living person for disputes. #3 they have gone out of their way to put as many barriers as possible to cancel your account. Dealing with Wix is a nightmare. Just don't sign up.

Please do not be swayed by the low entry price. This is the WORST website creation service available. I have been trying to get my PAID FOR business email going and they STOPPED IT BEFORE MY END OF PAID DATE.
I am done.

F#*K Wix,...they hosed us on an auto renew AND then because we cancelled, shut down our website BEFORE our current paid subscription ended!

Fortunately we screenshot our Chat (they dont offer a transcript at the end of Chat, how convenient for them), nothing but a run-around, thanks to our credit card company, who helped us.
Check other reviews, people are being taken advantage of when auto renew is selected. No offer of discount for new plan, just straight up full blown retail charge to your card with the response that they will "Review" if and how much of a refund, it could take 20 days.

Wix has become my preferred platform for building beautiful and functional websites, even with minimal technical skills. The platform's drag-and-drop editor, customizable templates, and extensive app marketplace make it easy to create a professional-looking website that reflects my brand and vision. I appreciate Wix's versatility and affordability, offering a range of plans to suit different needs and budgets. Moreover, the platform's SEO tools, mobile optimization features, and e-commerce capabilities ensure that my website is not only visually stunning but also easy to find and navigate. With Wix, I can build a website that stands out from the crowd and drives results for my business or personal project.

I have tried to use a paid Wix plan but there was nothing available that I could not do with a free plan. Either way, Wix will try to nickel-and-dime you to death with upgrades you don't want or need. Their idea of CS is to send you to pre-written FAQ pages rather than try to resolve an issue using an actual human being. But you can be damn sure they would be highly insulted if, instead of paying your invoice with actual currency, you gave them, instead, a block of text explaining what currency is. And the most consistent thing about this platform is it consistently gets very low marks from its own customers. That is the primary reason I have never spent a dime on a Wix paid plan. If they are not willing to provide the premium service they charge hundreds of dollars a year for, there is no point in paying for it.

Would not recommend Wix auto renew charges feature. Wix charged my credit card early before the current premium subscription was finished. Attempts to cancel auto renew before new subscription was due to start did not work. Requests for refunds were denied. Please be careful!

I have used WIX for years with no issue. Suddenly I see I am upgraded to premium, which I did not want, and am paying 4 times as much per month. I chatted with a CS agent who told me to cancel the premium, sign up again as basic, and request a refund. She ended the chat before I finished, after I asked how to resign up, and then the refund was denied. Beware of this company and their ability to suddenly upgrade you with no direct method of downgrading (per the CS representative) Looking for a new provider.

Stay far away from Wix. They will allow scammers to make purchases and still take their processing fees after the transactions are reversed due to the scammer using a stolen credit card. Wix makes you eat those fees and does nothing to protect their customers on their platform. Complete pile of crap.

I signed up for Wix solely to create a website with a Facebook Shop integration, a feature advertised on their platform. Imagine my disappointment when, after paying for a year-long subscription and launching my website, I discovered the Facebook Shop functionality would be discontinued in April! (I signed up at the end of March)

Wix failed to disclose this crucial information during the signup process. This feels like a bait-and-switch tactic. They happily took my money for a service they knew wouldn't be available for most of the subscription period.

Their suggestion of using unreliable third-party apps is not a solution. I expect a seamless integration, not a patchwork of untested workarounds.

Adding insult to injury, Wix denied my request for a refund on the remaining 11 months. This is outrageous! They essentially sold me a product they can't deliver and are refusing a refund only 18 days after the purchase.

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

Now you can't get Wix support for free at all, even through chat. I pay hundreds of dollars fo premium plans and now they want $55 for the occasional support I need. I am thoroughly disgusted with their overall business model and I rue the day a "Consultant" convinced me to go with them. Another six months until my plan expires and i am gone.They will however be happy to keep the unused remainder of my other service payments. Don't ever pay for yearly, you can never change to monthly.

I suspect that experienced web designers can do a lot on this platform. However, for someone who knows a little bit trying to handle her own this was an absolute nightmare. So-called "experts" who return your phone calls know less than I do about web design and how the site works. I could never get registration forms or payment plans to work properly. I spent hours and days trying different people and different departments, and only one person actually seemed to be able to figure things out, but even his solution didn't fully work in practice. I finally gave up and got help to move everything over to another platform and I'm MUCH happier. Do not use this platform if you might need help from them making it work. If you are a self-sufficient coder, it is probably fine.

I have been struggling to build a site with Wix for over a month now. Their platform is so rudimentary and inefficient it blows my mind. I am accustomed to building sites with real software, not this crap. But my client wanted to try and save money. However, he could never afford to pay me for all the time I have wasted on the phone with their reps who cannot even answer my simple and appropriate questions. Yesterday I was told that the "advanced support team" would be calling me at 2:30 pm today to try and work out any "bugs" on their end. It's now 3:15. So I requested another phone call via the website. This last conversation was with a woman who barely speaks English. She put me on hold for 11 minutes while she tried to figure out what happened to my incoming called, and then the call was dropped! I am beyond frustrated with Wix and their customer service. If you want a functioning website, stay away!

Wix did an "auto renew" charging me many times more than last year with no prior notice. I have opened a complaint on PayPal but they refuse to rule in my favor. Wix cancelled my website but has not refunded my money. Very poor customer service. I would never recommend them.

Without notice, my annual fee jumped from just over $95 to $159. No documentation for price increase announced. Lady in customer service completed my refund request and said it may take 20 days. Less than two hours later, I got an e-mail denying my refund request.

Don't be fooled. It's a constant grab for your credit card. They are horrible. After you pay 1000's which they claim is 199.99.
Well you can't do $#*! for 200 bucks. Use the Editor-charge! Make your own coupon to post another 300 a year. It's literally making it impossible to market.
I wish someone would have been honest. It's 5 grand and even then we can mix $#*! up and make you pay for other things. I'm in debt, made 0 sales and cannot banner advertise across my own website without paying more. Now, I'm also frustrated. Use Shopify.

I was on hold for 4 hours today only to have the call drop at 3:59 minute mark when I was next in line. Same thing happened earlier this morning; next in line and call dropped. On hold for about 45 mins that time. This is my forth call back I have arranged via their service chat bot, because of course they do not provide a customer service number. Add another 2 hours for the time I spent yesterday trying to resolve this issue. That's about 7 hours of unpaid time wasted.

I have 2 personal websites and 6 client websites all hosted on Wix. I'll will begin migrating all sites away from Wix when the subscriptions expire. Goodbye Wix and hello Shopify!

Wix stock price has increased 232% since the low in March 2020. It would only make sense in that timeframe they'd double down on customer service. Instead they pump more money into advertising. What a joke. Based on the overwhelming negative reviews it's probably a good time to short this stock.

I cannot believe that Wix is a company of more than one person. Our company was locked out of our domain without notice and warning for nobody know the reason why, and when all our team members contact Wix, we barely got a helpful response how to retrieve our domain. A week later, they have asked several documents to prove ownership, in which we did provide, they then asked for more additional documents, in which we then again provided. Another week has passed still our company is locked out, Wix customer "support" is still sitting on all the documents we provided. You cannot call nor talk to any live person on the phone in which a simple verification can be done in less than an hour. 3 weeks have passed, still no resolution.

LONG STORY SHORT, run away from this company. Even if they give us free services, I will never ever use this. It is the worse company you will ever dealt with.

This is my first time ever writing a negative review for a company.

I am like others on here and I suggest you go elsewhere when creating a site. I didn't get a fast as 30 days trying to set up. You cannot do anything without upgrading to premium with false hopes of receiving a refund. Paid an entire year, tried setting up less than 30 days and requested a refund which is hard to find on their site and was denied my money back! I'm floored! I didn't even publish my site, was given no explanation and they just refused to give my money back! Will escalate with my card to see if this can be reversed.

I'm not sure where Wix gets the nerve to use the term Customer Support. They have certainly not supported me as a customer, essentially telling me to resolve the issue myself. I've repeatedly asked for a "support" contact number and all my request are ignored. Instead, they refer me to the support page, on which the call center has no number, is permanently closed, and there's no option to request a call back. Then I email support to start the circular process all over again.

Although the site builder tool works reasonably well within limitations, the real tragedy here is that I can't rate Wix any lower than one star.

Wix is a shame. Wix will silently enable auto-renew and Zero value to customers calls, and don't revert the amount. I sent multiple requests to revert as my daughter signed up to sell cup cakes for non-profit to help undeserved kids in 2020 and Wix silently enabled the auto-renewal. I provided the explanation but they did not care and kept rejecting my request. They can't even support the good cause, and keeping full renewal amount of $356.72. Invoice# *******