Zenni Optical

Their eyeglasses are distorted and prescription is way off they are blurry and very small area of prescription.They have my glasses and my money and refuses to fix the prescription even though the representative admitted that the prescription is is in a smal field of visionI am out over $400

I have called and messaged several times regarding my last order. Was in store credited 1 pair of glasses after returning them. The company said the order was correct but they would give me a in store credit because not being happy. Regardless I told them something wasn't right with the glasses. Since then I took other pair to place my RX was written and learned the axis isn't correct either. Was told after calling I would get a return email. Never received and cannot even chat in now. I just want the correct lens or a complete refund. This has been since January. No one should have to go through this to be able to see.
Nancy Dunn

The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.

I purchased single vision, glasses and sunglasses I am 100% satisfied with both pairs. Great for quality great pricing my three children also wear glasses and I will be ordering all our glasses from Zenni.

My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the lenses and frames couldn't be any lower quality. My husband's glasses are way too small for his face. Both pairs are absolutely useless.

My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!

Misleading. They do not make it clear that the glasses are made in China and ship from China. Their address and phone are American, which misleads people.

This is kind of a bait and switch operation.

Worst prescription glasses ever. They were so far off there is no way I could ever wear these! Horrible fit! Never order from them again and they r making it difficult to get a refund. At this point I could care less if I get a refund. Would not recommend this place to anyone. I will never order anything from this place. A 1 star was overrated. There should b a minus 5 star

I got two pairs, one had wrong description and it was so small for my face and when I contacted them they apologized and they asked to send back the first pair but I have to pay for shipping the replacement one!
The other pair that I initially felt it was ok, I discovered I have to tilt my face to the left to be able to read otherwise it will be blurry …. Waste of money and time don't risk it they don't even deserve one star.

I love Zenni's frame options for the more avant gard styles. I have ordered twice from them. I paid last year for expedited (5-10 days) shipping and it took 16 days to receive my glasses. This year, I didn't pay because there really was no expedition of the order. I ordered Feb 11. On the 14th I received a notice they had been manufactured and were enroute to the distribution center. It has taken 8 days to arrive at the distribution center. I received a notice today 2/22 that a tracking number had been created but they haven't actually shipped yet. I suspect by the time they do, it will be approximately about the same time. If you need something right away, they are not great. I would recommend buying your staple at Costco or somewhere you can get them right away and just using Zenni as a fun back up since they are not reliable and the customer service when you inquire is flippant at best. Do not pay for expedited shipping. You won't receive them any faster for the $20 charge.

Vision is bad in 3 glasses, w fresh prescription. I got a pair solely for the blue transitions and they are light grey and don't go to full sunglass darkness

Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again

For fve years i've been using Zenni glasses and they've always been good, but this time around they were terrible, the prescription was wrong and the transitions lenses were like dark sunglasses. Returned for refund. Will use another vendor.

Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.

I used to LOVE Zenni, and now I HATE it! Prices have gone up dramatically. I used to be able to get tints on my glasses, and now there are no options for that. And they try to upsell you on all these expensive add-ons. And the chat help is a joke! Was a disappointment!

Shipping was fast, it was estimated 7-14 days and arrived in 9 days.My new glasses look great on me and feel good quality very happy with my purchase. Fits to perfection and are almost invisible. Love Zenni glasses.

This was my first/last time trying Zenni. Frames are cheap, but one of the prescriptions (ordered two same script diff frames everyday glasses) is off - super blurry. Been trying to get a refund for 3 days because they obviously got the script wrong. Their CS is very slow - wonder if they're trying to drag out process to the 14 day mark to avoid refund. Extremely annoying. Have been ordering glasses online for 10+ years, never had this much difficulty.

Ordered 2 pairs of glasses, both seemed defective sent them back for testing, were then lost! Zenni offered to redo the glasses, but at that point I asked for a refund, which they did immediately, appreciate this was done without any hassle!

I will only buy from Zenni Oprtical for now on. Hands down the best customer service on or off line. Responsive, fast and easy to communicate with. Thank you Zenni Optical!

Tons of nice frames but none of them fit my prescription since it's supposedly too strong, even though I had no problems getting glasses from a rival site or other places.I returned a pair of glasses and they gave me store credit so at least customer service is good.

It took 2 orders to get things right. I ordered 2 pairs of glasses. Even though the first frames should gave fit, they were huge. The pair of sunglasses fit but both had the wrong prescription in them, which I had to pay to have an eye dr. check. So that cost me additional $. Called, returned, waited for credit. Mind you, my old eye glasses were broken, so all this time I'm wearing an older pair. Gave up, ordered a pair from Costco. Used my credit for a pair of sunglasses and a pair of new glasses for my husband. Those arrived within 2 weeks and are very nice. I love the polarized driving lenses. It did cost me additional $, of course:-/

The prices and quality of their products are unbeatable! They have a great selection of frames, lenses and even tints to meet every unique style and need! Prism lenses; however, are limited to +5.00 (my son needs a +6.00), and their sunglasses variety is too limited for prescription progressives because they tailor their selection based in your PD (I love oversize sunglasses, but all the available options were too small for me.) but overall, Zenni is an excellent choice for budget yet great glasses!

First time ordering glasses that change when I go outside... the don't always adjust, and take forever sometimes to turn back once I'm inside... but I've used zenni a few times and as always... love them!