XenonHIDs.com

My order took a week to ship and then arrived as something completely different than what I ordered. I reached out for over a month and they finally agreed to send me an RMA after I threatened to reach out to my CC company. They also will not send a return label and said there is a "20% restocking fee".

Tl,dr: Parts were incorrect, customer service is non-existent, they charged me nearly $100 to return the items, and two weeks later I still don't have my money back. What a crock of crap.

This site is straight up lying. First off, they say "free shipping on all orders". So then what was the $9 charge for shipping and handling? That's a small gripe, though. Just dishonest.

I input my vehicle year, make, and model, to find the HIDs that fit my car, and then ordered them. When they showed up, it wasn't until everything was put together and my bumper taken apart before it became obvious these were not the correct harnesses and relays for my vehicle. The plugs didn't match my car at all.

So! I contacted their "customer service department" which is realistically just a computer, generating generic responses, for a refund. They tried to pressure me into exchanging rather than refunding, but I eventually got through to them that I was not interested, and wanted my money back.

They send you a barcode via email that you have to take to a USPS/UPS type store, they scan it, and charge you $35 to ship the product back to them. On top of that, there's a non-negotiable 20% restocking fee. That would make sense, if it wasn't their fault I was doing the return.

After biting that bullet and taking the $90 hit on my purchase, I shipped the kits back to them, and it's since been delivered to them, nearly two weeks have passed and I have not received any confirmation that I'll be getting my money back yet.

So, watch out. Go somewhere else if you want to upgrade your lighting system for your car.

I place an order for HID high beams for my vehicle and they were quick to create a label and awaiting for pick up from USPS. Fast forward after a month the item is still awaiting for pick up. Contacted their customer service and it took 5 emails back and forth with them to find out the status of the item. They finally said that one of the parts is out of stock and I need to place another order. I asked to cancel my order and still waiting for my refund. Do not buy from this company! Their shopper approve rating is fake you can't even leave a review to that website. This company is based in Castro Valley California where they are running their little online scam. Also, they only accept paypal as payment probably easier to hide their scam. I already filed a complaint to paypal cos I don't want to deal with them.

They recommended the correct bulb fitment, then when they where wrong and bulbs didn't fit charged a 20% restocking and no return shipping. Cheap parts made in china poor policy bad advice. Definite do not buy from.

I got the lights they told me fit my bike. They did not fit at all. Called, they don't answer the phone. Emailed, they send back generic emails and just push you off. Horrible customer service and I know I will never see my $300 plus dollars again. It should be a simple fix as they screwed up but obviously they don't care and only want your money. I will warn anyone not to use this company. Piece of crap company! Zero stars!

I ordered a set of LED headlight bulbs. Within 6 months, the fans already started to burn out and make a high pitch noise I could hear over my engine. I have been trying to contact their customer service for over a month to use their "lifetime warranty" however, I get ignored and at more a auto reply email. Stay away from this company!

I bought a Xenon HID by accident ( wrong model not fit to my vehicles). I want to return the items because of it. I have communication by email with this company since a week after I received but they did not any action from them, until today. The item never been used.
Do not buy anything from them, even an address of the company is unknown also no phone number could we find of them

I bought some LED bulbs from xenonhids.com two years ago. The bulbs seemed good at the time, but I later realized that they were a very cheap design and way overpriced. Now, after only two years, one of the bulbs has failed. I contacted their customer service and they replied a few days later, saying that the replacement bulbs are out of stock and they'll send them when they're back in stock. However, when I replied asking for a refund instead, I never got a response. They seem like a really sketchy company and I'm just hoping I can get the issue resolved before they go out of business.

The lights were great... when they worked. As soon as there was an issue, the company was less than helpful. My part has been on back order since December 2019... and they never respond to me anymore.

This has been the worst online ordering experience ever. We ordered 2 Kits to convert to led at 113.00 each. First of all they didn't send all the right equipment. Second, the lights did not work. Only on high beam and had my dash and tail lights blinking. Their response is slow it took them 5 days to respond and only sent a generic troubleshoot message. No reply on the return. I had to escalate to paypal. Now it will take days before I get a refund.

If you are in the market for a terrible product coupled with shady business practices and lies, look no further than xenonhids.com

I mistakenly ordered their product and immediately contacted them by email to cancel my order. They took two days to respond by email saying it was too late and the product was shipped. They did not answer their phone during this time.
I asked if I could just refuse delivery and return it that way, there was no answer from xenonhids.com. A month went by and no product ever showed up. My request for a tracking number was not answered.

I finally contacted Paypal and they facilitated a refund for me, finally.

This company is a scam, pure and simple. There are also YouTube videos showing how terrible the actual products are from people who received them.

Stay away.

This company is horrible. I ordered LED bulbs and they stopped working. I made a claim based on lifetime warranty. Paid $20 to ship them back. That was 6 months ago and have not heard anything back. It is impossible to get a hold of a human. All email is automatic response. Never answer the phone. The chat is useless. Please, please do not buy from this "company".

I purchased low beam and fog light conversion kits for 2 vehicles and the lights were great. Now a bulb is blown and they won't replace it, call and the phone message says they are closed even though they should be open. They are a scam, i tried buying new bulbs and got a letter from customs that a package that i may have interest in has been seized at the border. They are cheating the system, circumventing taxes and selling garbage! There is NO warranty if they won't respond!

I own a Limo service, bought 2 sets of bulbs off this company, there bulbs are supposed to be lifetime! They replaced 1 bulb and wont return emails of other claims. All 4 bulbs went bad. Do not buy from this company if you are wanting a warranty replacements...

Terrible customer service, computer generated replies. I bought complete wiring kit with bulbs as recommended. Received a ballast that was obviously previously installed and returned in the kit. One side of vehicle headlight will not work with bad ballast. Switched all components individually to prove out problem. Company started the RMA process but will not resolve the issue.
Would not recommend.

I ordered my husband hundreds of dollars worth of HID kits for Christmas. Once installed, they caused several warnings to come across the dash of his brand new truck. After messing with them and trying to fix the issues, he decided to return them. I jumped through the hoops of returning the items, and paid for the shipping to do so, as XenonHID doesn't pay for this. The received the items weeks ago according to the tracking number I have connected to the package, yet I haven't seen a dime in returns. No one EVER answers the customer service number when called, and the live chat people say they can't help with that. I still have not had responses to my emails either. I would never ever ever recommend this company to even my worst enemy!

Since my purchase, I actually enjoyed these lights, they made quite an improvement on my motorcycle. But then I started having problems with them, and this company absolutely will not communicate with you. It's almost impossible to talk to anyone they will not respond to your calls or your emails, their online chat is a private company. But the cost of these darn lights I'm so disappointed that I didn't see the reviews prior so this one's on me. I highly recommend to NOT do business with this shadow company, do not pay for any kind of warranty because they will not honor it and that's half the price. If I could give this company zero stars I would. This is a part of the digital world that us old schoolers hate, as you never know who you're doing business with online and it's nothing but a bunch of clown scammers.

There is no life time warranty! I tried to get replacements and was just ignored. The customer service sales agents are not aware of the scam that is going on, For the warranty, you are required to file it on line and this is where you are ignored. I called the sales agents several times to file the claim and they direct you to the online claim service. I called the sales agents and acted like a new customer and asked if there is truly a Life Time Warranty. They replied "Absolutely". Some of the agents I recognized when I called and would ask about the warranty and would get the "Absolutely" answer. I told them that they could be charged with fraud. I know I scared a few agents. Please Do Not Buy from these idiots! They really should be shut down! They show all these great reviews on their website. I wanted to leave a review on their website and found out that you can't. So all the reviews are bogus!

They sent me a defective ballast and I got a return approval but they required me to pay for the return shipping. Tried to talk to them about the issue of charging me to return a defective part with in days of purchase and they refused to respond. Ultimately I paid the return shipping just to move on. Buy from someone else who's stands behind their products.

This company is absolute trash. I ordered a HID kit & light bulbs for my truck december 24th. I had to open a case against them in PayPal to get my $151 back on April 15th. I have proof they were never delivered from the company themselves that received the package back from USPS. Tried calling & emailing multiple times with no call back or money back. Don't waste your time.

Difficult to file a warranty claim
They will not accept or return phone calls. I made the purchase easily but when I have questions and need verbal assistance they will not call you they work completely by email and if you have a tech question you cannot get a person to assist you by phone at all

I ordered the replacement hids. They sent me the incorrect ones. So far, I have sent 5 emails as we cannot call them for a simple replacement. They keep saying the one they sent me is the correct. I showed them a photo of the prior ones I replaced and they keep asking me to try their replacement. I removed clips, rings, everything and it cannot be replaced. The replacement does not even work when I plug it to the wire. It is very frustrating. I liked the hids but good luck replacing them. I will never buy them again!

I ordered two sets of hid kits 3/19/22 they charged my card and emailed me a order confirmation with a tracking # today 3/31/22 I haven't received the order they said 4-7 days, USPS tracking number shows the order was never shipped, I cant get a hold of anyone only get a computer generated response and that does not do anything no one ever contacts me I just filed a dispute with my credit card company.
Scammers stay away from these guys I think they're out of business just there to steal your money!