• Xenon Pro

Xenon Pro

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Overview

Xenon Pro has a rating of 2.4 stars from 6,192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Xenon Pro most frequently mention return shipping, low beams, and full refund problems. Xenon Pro ranks 683rd among Auto Accessories sites.

Positive reviews (last 12 months): 35.7%
Positive
5
Neutral
0
Negative
9

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25,750 reviews

88
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How would you rate Xenon Pro?
Top Positive Review

“Great company to work with”

Jason G.
3/7/24

They forgot to add my camera to my other order, I contacted them and within minutes they were sending me a camera at no charge to me. Very good customer service, thank you Kevin!

Top Critical Review

“Return - or replacement requested”

David H.
4/2/24

Xenon pro informed me it was over 30 days for warrnty and didnt have to do anything. Once i informed them i was going to the BBB to complain they were willing to warranty them. Spend alot of money on bulb replacements for them to fail under 60 days?

Reviews (6,192)

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Gianni H.
1 review
0 helpful votes
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January 31st, 2018
Verified purchase

Easy install. Lights didn't "snap" into place as well as the factory ones did. I had to use zip ties and the wires to get them to stay in place. If I didn't do that I would be afraid they would fall out during normal driving.

The light output is great, just the security of how they fit was a little off.

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Cassandra I.
3 reviews
0 helpful votes
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March 13th, 2020
Verified purchase

Easy shopping, came as far as they said, we had them just in time for our driving trip and they were great at night for traveling. Happy to have them, don't know why we didn't do this years ago. Thanks

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Ed K.
1 review
0 helpful votes
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April 15th, 2019
Verified purchase

My first shipment contained one out of three lights that was incorrect.
I notified your Company and the correct lights were shipped the next day.
Arrived in 2 days and were correct.
I replaced the high beams, low beams & fog lights in my wife's 2017 Honda Pilot with LED bulbs and she really loves the improved lighting.
I will be purchasing a new vehicle in a few months and if it does not come with really great lights I will replace all of them with your LED bulbs.

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Nathan R.
1 review
0 helpful votes
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December 7th, 2014
Verified purchase

If you buying these for a 2009 Dodge 3500, Save your money, Canadian tire sells better lights.
There bright to the left, there bright to the right. But not down the road your trying to see.
8000, and 6000 kel. Purchased. They look cool but, even after buying new lamps from dodge.
They still suck! What they don't tell you is you need, projector lamps to throw the light.

Big waste of money and even bought two kits, for head lights and fog lights. For spare parts.

Choked Canadian...

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Brent S.
1 review
0 helpful votes
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March 20th, 2020
Verified purchase

Website was easy to navigate order was delivered on time. However... the headlight LED bulbs I purchased are very disappointing. $140 bucks and they are not any better than the original halogens. They are brighter yes... but they only project about 3 feet out. Luckily I saved the original bulbs, and will be putting them back in. Lesson learned!

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Doug P.
5 reviews
0 helpful votes
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August 13th, 2018
Verified purchase

I had to re-glue parts on two of the 4 lights I ordered. Not a big deal, but spending the money for these I expected more. Customer service basically said to either glue them myself or pay the shipping to return/exchange. I would have thought they would have stood behind their product more and would have been willing to fix "their" issue but after buying some Crazy Glue, they work great.

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ed V.
4 reviews
0 helpful votes
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October 2nd, 2018
Verified purchase

The lights dont work with plastic caps and you have to "engineer" a way for them to stay in the light housing. I probably will not order another product from your website. Customer service is terrible, paid for 1 business day delivery and I got it in 3 days. Not happy at all with your business.

Thumbnail of user altonk15
California
1 review
0 helpful votes
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November 3rd, 2020

Easy to install plug and play. No extra wiring needed to complete the task. Lights are nice and bright, making driving at night more safe.

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Dave L. – Xenon Pro Rep

Hi Alton! Thank you so much for your review, we are so happy you love the lights :) Enjoy and we hope to serve you again soon!

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Terry N.
13 reviews
0 helpful votes
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July 1st, 2020
Verified purchase

Fast and easy shopping and checkout.
Great prices compared to other sites.
However my item was listed as fitting a car and a motorcycle.
This info is totally false.
On a car the battery is usually close to the headlights, thus using short battery leads in the harness.
Motorcycle has battery in the middle of the bike needing a much longer lead to reach it.
This shows that very little research has been done to insure proper fit on listed vehicles.
Plus I had to pay return shipping for a problem that was clearly not my fault.

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Mike L.
19 reviews
0 helpful votes
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January 10th, 2017
Verified purchase

Promo code advertised didn't work and no one answered the phone.
Still never got a call back and the headlights when turned on create a very strong interference with my radio. Makes a ton of static. No one has called me and probably never will. I strongly caution any buyers.

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Disappointed K.
1 review
0 helpful votes
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October 8th, 2018
Verified purchase

I loved my headlights but customer service from this group is HORRIBLE! I was on hold for several minutes to talk to someone about a problem I was having with the lights and was hung up on. If you think you may need the anti flicker cord, better get it when you order. If you dont it is 40 plus 10 for shipping. So there website is wrong...it is not free shipping on all orders.

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Larry O.
1 review
0 helpful votes
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January 7th, 2018
Verified purchase

Easy to navigate website. I think the product is excellent. My wife ordered it for Christmas but she ordered the wrong item. When calling for customer service after trying to complete the return on my cell phone. I was told that I would have to correct the problem on my cell or find a computer. Seems a little unprofessional and after calling back the just hung up on me. Live an learn and I hope my customers, that may be reading this, realize the value in service.

Thumbnail of user mikej851
Arizona
1 review
0 helpful votes
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November 2nd, 2020

Great packaging and response time. One of the lights went out, and they shipped another unit to me. No questions asked! Love my new lights.

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Dave L. – Xenon Pro Rep

Hi Mike! Thank you so much for your review and sorry to hearing about the defective light. We are glad to have been able to fix that situation for you in a timely manner :) We are so happy that you love the lights and we look forward to serving you again soon!

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Andy M.
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

Simple and easy website with all the needed info...will likely order again.

*Update*
Received my headlights, fast shipping nice packaging, and excellent product...but I seem to have a loose wire in one of the anti-flicker plugs I received and will be in touch with customer service soon. Will update after I contact them.

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Lyra S.
1 review
0 helpful votes
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September 29th, 2020
Verified purchase

Product information was very clear. Site is easy to navigate and ordering process was straight-forward. Ordering was easy, and the car compatibility is easy to find.

However, customer service on the chat was unpleasant. The person I communicated with was very abrupt and condescending. Instead of answering my questions, he told me there's been no complaints so obviously it works. He came across as rude over the chat.

Also, when I installed the LEDs, one of them did not work. I took it into a shop thinking it might be the wiring or the fuse, but they told me the LED was blown. I contacted customer service but I'm still waiting to hear back.

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Roger B.
1 review
0 helpful votes
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May 30th, 2016
Verified purchase

Website seemed slow to load for some reason and I was not able to sign into my account. Asked for a lost password reset 5 times but never received an email. I have bought numerous times from you and did have an account previously, would have liked to link this order to that account. All this being said your products are great and shipping is fast.

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Shannon T.
6 reviews
0 helpful votes
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May 16th, 2020
Verified purchase

Very nice packaging for the bulbs, and very nice product too! Easy to install, definitely plug and play, no problems. Prices are much more reasonable than the auto parts store prices! I'm super happy, I can see SO much better at night :)

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Cody S.
1 review
0 helpful votes
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December 23rd, 2016
Verified purchase

I ordered led head lights for my dad for xmas.The free shipping was great then to have 50 percent off made it better. Then for a bonus took another 10 percent off when going to checkout. All that and still get lifetime warranty

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David Z.
10 reviews
0 helpful votes
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December 30th, 2017
Verified purchase

I received my order late had to make several calls and never could track it. I had already ordered replacement for them from someone else and received those three weeks before I got yours they are installed not sure what to do now.

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Gerald H.
1 review
0 helpful votes
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May 18th, 2015
Verified purchase

Except for a bad ballast, all parts work fine. The installation was basically without problems and the instructions were clear. One side note for Kia Soul conversions for 2013 up, the hot lead is Close to the light front, Not in the rear

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Randy N.
6 reviews
0 helpful votes
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September 18th, 2020
Verified purchase

The written installation instructions were lacking with some obvious translation mistakes. The install suggestions on the website were better. Fortunately it was pretty straightforward to put in. Not the equal of an OEM HID set up but hard to beat for the price.

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Matthew B.
1 review
0 helpful votes
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October 3rd, 2018
Verified purchase

Impressive customer service and follow ups. Definite an easy install. I went with the 35 Watts for my Yamaha R6. They are definitely and improvement. But not as bright as I had expected.

They seem to cover the area directly in front of me pretty well. But as far as distance I was not too impressed. The bulbs actually came scratched like they were used. I contacted customer service and they started if I had a problem with the product later to send in.

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Justin T.
1 review
0 helpful votes
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April 5th, 2018
Verified purchase

My overall experience is, doesn't meet expectations. The lights didn't match connectors, had change wiring on my car to match lights. Customer service has been inconvenient to get a hold of via email or call.

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William N.
1 review
0 helpful votes
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December 30th, 2019
Verified purchase

Great information on car make/model fitment options. Substantial improvement in overall brightness and visibility distance over stock bulbs. Product was a little pricey, but with the warranty coverage and driving improvement it was worth it.

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Stephen Q.
14 reviews
0 helpful votes
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February 23rd, 2018
Verified purchase

The ordering process was very informative and thorough for someone with absolutely no experience at applying this type additional equipment to their vehicle. It made sure that it was correct and complete for your purposes.

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From the business

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.

Company Representative

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Dave L.

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