Xenon Pro

Bought item#9005-HILOWHID-8000-WC-35W. On August 10,2019 (2 months). Also bought the flicker add on. After 2 months they stop automatically while driving down the street. The only customer service is the tech support on the site where you have to type all the info. Well they make you wait while they deal with multiple customers at the same time. They said its either the flicker add ons or the bulbs. Got the run around multiple times. Kevin W. And Dale P. Now if i need the parts they will send them but the shipping is $19.99 per set. So im looking at $30.00 just in shipping charges. So i can buy a new set oh LED from another vendor (which is a better light after all) for $59.99, plus free shipping. I feel this company is a rip off and would not recommend to anyone. STAY AWAY.

3/19 purchased HID lights for my Can am F3. After two hours right bulb went out. Two days later rode the bike and it worked, for two hours. Then it failed again. The ballast is faulty. Tried to reach Xenonpro ( only by Chat) was in number 2 position went to #1 and then nothing. I lost $179.00 on the HID lights. I do not expect any response. I foolishly ignored these reviews and it cost me. I would give this company a no star review, but thats no available.

Lights were too hot for my vehicle and melted the lenz and surrounding area. Turned the silver reflectors brown and yellow from melting plastic. Not impressed, had to buy a new fog light replacement kit

A very nice, easy to navigate website made ordering easy. My order arrived when expected. The new bulbs have not been installed as yet so I cannot comment on performance at this time but I am very happy with my shopping experience. I am also grateful that XenonPro waited a reasonable amount of time before requesting feedback unlike so many companies that want feedback on something you received yesterday or have even yet to receive. My only suggestion for improvement would be to list the bulb type (high beam, low beam or fog light) on the box so I don't have to look at the invoice to correlate bulb type with item #.

Low beams fit fine, but high beam is too big. Also told me I needed and anti-flicker kit for each one. None of the lights work with it connected, but work when disconnected.
I will say that the low beams are bright, but not worth the headache.

I ordered both High and low beams for my 2014 Volkswagen Passat TDI SE. Which calls for an H7. Their system says that it will fit... it wont its not even remotely close. I verified with customer service that they were actually the right ones and they said they were. Tried to return them and they say they only accept returns via Fedex which thats total crap. When I priced how much it was to ship them it was 100.86 to return them via Fedex so a third the price of the item like WTF!? Dont fall for their trap that they sell bulbs you pretty much can't return with hosing yourself even worse

I bought headlights for my vehicle based upon the recommendation of their website. Got them and they don't fit the car. Contacted customer service and they processed the return. I am now responsible for paying the shipping cost to send the lights back to them. It was their company that said the lights would fit the car and they don't. How does that make me responsible for shipping them back. But, Dale the customer service agent said I don't have the responsibility to shipping them back, I can just deliver them back myself. This company is a joke

Will not replace parts, they blame your car for the issues. Shipping also takes very long and there is no compensation for the delayed "express" shipping. My bank got me my money back. XenonPro was very uncooperative and hesitant to refund. Their items are literally the same quality as the stuff on AliExpress for $20. They also kept making excuses about late shipment

If you search 2008 Toyota Avalon for LED kits, no warning comes up about it won't work converting factory HID Xenon to LEDs. They told me after I received the kits that it won't work. They showed me in a chat page warning it won't work, but never comes up on a home page search. They are in Canada so you also pay foreign transaction fees. I got an RMA to return the kits and it cost me $61.64 paying for shipping ans fees both ways. All for nothing. What a waste. They should warn customers when placing the order if it will work. Don't go by the vehicle search on their home page.

Well to start with I've been a customer of this site for just about 3 years now. They're led kits are very well made and are very bright. The best thing about them is they're the only ones that offer a lifetime warranty which quite frankly is unheard of especially in this day and age. I'm super satisfied with their led products as I've ordered over 20 kits about 5 of those for my vehicles and the rest for family and friends vehicles. Needles to say they all love them. Oh and customer service is very important to them they take the time to make sure your purchasing the right stuff for your vehicle and take care of you when it's time to have one or more of the bulbs replaced. They're awesome to say the least and I recommend them to anyone who wants to have better vision with their vehicles at night. The difference is like night and day.

My first set lasted a little over a year. Free replacement with 39.99 shipping. Replacement lasted five months and these were summer months so not using them much. I contacted them about the short span that these lasted in again they can send me a free replacement but still charge me 39.99 for shipping. They will not waive the shipping even though they only lasted five months. Won't even upgrade the bulbs.

I am now purchasing my 4th kit for my daughter's car. Very happy with the performance of the product. I first had my low beams done, then high and finally fog. My daughter's headlight went out this week and i figured id get her a set.

Great product easy to install works great as standard H-11 Chevy bulbs in my Colorado just are not enough for me. Only problem i had was connecting thje power to my existing plug that was guess work as it was two terminals rather than the usual plug & play

XenonPro bulbs do
Not last. I went to replace in the local distributor where we have purchased them. They would not sell me new bulbs until
I booked in for a diagnostic, witch would run me up to $300 after replacing the bulbs. So I went on the website and seen all this info about backing their customers, their top notch warranty, clear and simple. So I emailed, to be told
To use chat. Witch I did & the response I got was so very poor. I was then blocked on the chat, and my email. So I continued on to a bussiness email and sent the message below. No response.

This man, does not deserve anyone's time, money or even thought. He is an arrogant miserable person. So for anyone thinking about looking at his product. Take a look on AliExpress, for the exact bulb he plasters his "bussiness" name on. For a fraction of the cost & more then likely will last as long or longer then XenonPro.

The customer service is awful, I was having problems with my light flickering and was told I needed to unhook my daytime running lights so I did and it didnt fix anything. The harness they send is total crap, it's to short and very poorly made. Overall experience was horrible will never buy from this company again.

I ordered LED headlights for my truck after talking to a sales rep who told me which lights I needed for my truck. When I received them, they did not fit. I had to pay $27 to ship them back to Canada via FedEx (their rules) and then they kept a $30 restocking charge for telling me to get the wrong bulbs. This is a terrible company to doo business with and I Recommend that you do not deal with them.

First started off by plugging in the led bulbs i bought from them and they didn't work because they messed up on the anti flicker module that you have to have to even use them. The wires are crossed so no power is going to the bulb. Have spent countless hours emailing them and try to message them on their live chat and Louis C will never answer you. Waited for over 2 hours and no one replied it's a joke of a company. Pay $300 for bulbs that don't even work! And their 100% customer satisfaction pledge wont work either asked to return the lights and no one will answer. DO NOT USE THIS COMPANY!

I ordered the 45W LED's to replace my Tundra low beams, high beams, and fog lights. They are noticeably brighter and a clean white color, making visibility significantly better. No modifications were necessary. It was necessary for me to contact their customer service due to a defective bulb, and after a few minutes of talking, a replacement had been ordered and was shipped to me the next day. I am very pleased with the product and customer service.

Sorry, its a long one but so was the back and forth trying to make this junk work. Bought a set of headlights for my 2016 F150. Right off the bat the low beams worked intermittently. With and without the antiflicker resistor. The customer service 1 800 number doesn't get you anywhere. Its all chat messaging. Without any questions they sent me a new set of low beams, didn't want the old ones back. Goes to show you how valuable these headlights really are.
So skip to the end I got all 4 bulbs replaced. High beams never worked at all with the anti flicker resistor they said i needed to have (extra cost) The connections are loose and sloppy so everything go zip tied tight and taped and the low beams still work intermittently. They don't flicker they simply go out then a while later come back on again. I've double and triple checked all connections. The issue doesn't lie there. I've had a licensed mechanic look at them and his advice was next time buy quality. This still cost me $570 and I've emailed Xenon pro and have yet to receive a reply. That was 6 weeks ago.
My advice. Spend the extra money and buy quality. How this company has received a rating as high as they have baffles me.
The packaging isn't even the same on the replacement low beams they sent me. Seems unprofessional

Don't buy anything from this company, my bulbs didn't fit my car so I got a return saying full refund and shipping cost to return them when they got them back they will not return my costs to return them after they at old me to put receipt in box with the return will never buy anything from this company again and can't believe they have not shut them down they lie to you and then there is no phone to talk with them on online

Order was shorted a USB Cable. Called customer and informed only available by "online chat!" Was told the item didn't come with a USB Cable. Told 'chat line customer service rep' to check the online ad which included the cable. The reply: "will notify management to remove the cable" apparently from the ad. Requested to be connected with a supervisor, which was denied. Was told I could return the item at my own expense and they would deduct $15.00 from the refund. Now I understand why this company has only "online chat" for customer service. To abuse customers! For this company "buyer beware" is a fact!

After placing my order customer service called me because something looked wrong on my order. He corrected the problem and sent me the correct item I needed. Had he not caught the problem the lights would not have worked. He stopped a bad issue before it even happened. Thank you customer service.

These people are horrible to deal with if there is a problem with your purchase. They DO NOT stand behind their products and will not give a refund or even a partial refund. They never worked correctly and even though the company was aware of this they refuse to help or refund the money.

I ordered low and high beams for two different vehicles and paid $450.00 for these items. I received one box which included one set of high beams only. When I called customer service and they told me that I had received the items which I have not. I just want to send the item back I did receive and get my money back for everything. Hoping to hear from the company with a solution to this problem?

Steve Lewis - *******194 -
Dec 27,2021 17:48:02 PST
Transaction ID: 28J*******SL*******